Senior Administrative Assistant


Date: Jan 14, 2022

Location: Waltham, MA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States.  Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales.  Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations. 


Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing and communications supports our agents and field managers.  The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, select cultural markets, and the women’s markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.



  • General Administrative (filing, follow-up calls, appointment setting, tracking of activity status, creating reports, limited travel booking, etc.) for the Corporate Vice President plus three other team members
  • Prepares Agency Standards reports, prepares for Office of Supervisory Jurisdictions (OSJ) Inspections Files and participates in follow-up processes to close out OSJ’s within the 30-day time after they are completed
  • Handles creation of warning and disciplinary action letters (follow-up with team members in securing warning letters and forwards to the Home Office for processing)
  • Pre-reviews paperwork and works with the Agency Standards Managers in the GOs for outstanding items


  • Associates or Bachelors degree preferred
  • Minimum of 3-5 years of administrative experience
  • Proven expertise in Microsoft Office applications including - Excel worksheets, Word, PowerPoint and knowledge of Access database application helpful
  • Strong organizational skills
  • Strong communication skills both verbal and written
  • Handle follow-up communications with Managing Partner, Agents and GO Agency Standards Managers and Home Office staff


Please note: During calendar year 2021, employees of Group Benefit Solutions can be considered for open positions within Group Benefit Solutions only. Applications from Group Benefit Solutions employees for open positions within other New York Life businesses are unable to be considered.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85373




Nearest Major Market: Waltham
Nearest Secondary Market: Boston

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