Corporate Vice President, Agency Change Management


Date: Jun 28, 2022

Location: White Plains, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States.  Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales.  Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations. 


Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing and communications supports our agents and field managers.  The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, select cultural markets, and the women’s markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.


Role Overview       

  • Supports and drives change activities/initiatives across New York Life’s distribution arm with a focus on impact to NYL agents/advisors/field management
  • Leverages change management tools and frameworks to drive change, in partnership with Agency Change Management team and business areas
  • Analyzes and assesses change impact initiatives from end-users point of view
  • Partners with departmental communications teams and initiative leads to refine on-going communication plans and execute tactical plans 
  • Partners with stakeholders and Agency Change Management team to align, prioritize and track all activities related to agent/advisor change management roadmap
  • Liaises with initiative leads, business areas and field advisory groups/task forces to build feedback loops and progress initiatives with sponsorship from the leadership team
  • Reviews and recommends resources and tools to support change/adoption for personas
  • Helps determine appropriate course of action and activities to ensure the success of initiative deployments
  • Supports governance process, ensuring regular communication and coordination of initiatives across department
  • Helps lead the evolution of the culture in the field, ensuring a strong connection to our broader strategic efforts and vision
  • Partners with team members and business leaders to assess, understand, evaluate and document key dependencies across various interdependent initiatives based on a strong understanding of goals and desired outcomes, particularly as it relates to the field force   
  • Supports team in developing PowerPoint presentations                                                                               




  • Bachelor’s Degree
  • Minimum of 5-10 years relevant experience
  • Strong understanding of how to motivate and drive change amongst a vast, distributed field force
  • Understanding of financial services sales organization and/or NYL Agency preferred
  • Familiar with insurance industry and current competitive landscape
  • Understanding of NYL's selling and/or recruiting systems and tools
  • Knowledge of tools, processes, systems, etc. used by the field
  • Strong understanding of New York Life’s business strategies, Agency’s (distribution arm of NYL) near and long-term priorities, and the products and services we offer
  • Strong planning and organization skills required
  • Comfortable leading working groups and facilitating meetings
  • Ability to persuade and influence at various levels of the organization



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 86044




Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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