Customer Service Professional

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Date: Jan 13, 2022

Location: White Plains, NY, US

Company: New York Life Insurance Co

 

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

 

 

Customer Service Professional

Contracting and Licensing Support

 

Primary Responsibilities

  • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
  • Support agency management in the on-boarding of new agents
  • Participate in event planning for training sessions, kick-off events and other meetings
  • Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions
  • Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports.

 

Qualifications

  • Ideal candidate should have 2 or more years of customer service and/or administrative experience
  • Excellent written and verbal communication skills
  • Strong computer skills with proficiency in the Microsoft Office Suite
  • Proven ability to multi-task effectively
  • Associates, or Bachelor’s degree preferred, but not required

 

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Shift Information

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM during the work week.

Salary

Competitive full-time base salary, overtime eligibility plus target bonus

Benefits

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.J

Job Requisition ID: 85527

 

 


Nearest Major Market: White Plains
Nearest Secondary Market: New York City

Job Segment: Underwriter, Social Media, Claims, QC, Customer Service, Insurance, Marketing, Quality