Senior Associate, Agent Learning and Development

Job Requisition ID: 94291

Location Designation: Hybrid - 3 days per week 

Role Overview:

We are looking for a Learning Experience Designer who goes beyond traditional instructional design to create engaging, modern, and performance-driven learning experiences. This role requires a strong blend of design thinking, business acumen, and hands-on experience leveraging AI tools to design, develop, and scale high-impact learning solutions.

This individual will design end-to-end learning experiences that support agent success and management effectiveness, using a mix of digital, live, and experiential modalities. The ideal candidate is both creative and strategic, capable of transforming complex business needs into intuitive, engaging, and measurable learning journeys.

What You’ll Do:

• Design and develop end-to-end learning experiences (not just courses) aligned to business outcomes and learner needs
• Apply human-centered design and design thinking methodologies to create impactful, learner-centric solutions
• Leverage AI tools (e.g., generative AI, content automation tools, adaptive learning platforms) to accelerate development and enhance personalization
• Create innovative learning assets including:
• AI-assisted eLearning modules
• Scenario-based simulations and branching experiences
• Interactive videos and microlearning
• Performance support tools (job aids, infographics, playbooks)
• Facilitator guides and learner toolkits
• Design blended learning journeys that integrate:
• Self-paced digital learning
• Virtual instructor-led sessions
• In-person workshops
• Social and cohort-based learning experiences
• Partner with SMEs and stakeholders to translate business needs into engaging learning strategies
• Rapidly prototype and iterate learning solutions using AI-supported design workflows
• Conduct quality assurance, usability testing, and continuous improvement of learning experiences prior to launch

What You’ll Bring:

• 5+ years of experience in learning experience design, instructional design, or related field
• Proven ability to design across multiple modalities and formats (digital, live, experiential)
• Demonstrated experience using AI tools to create or enhance learning assets (e.g., content generation, video creation, simulations, personalization)
• Strong portfolio showcasing innovative, engaging learning experiences (not just slide-based training)
• Ability to translate complex concepts into clear, compelling, and actionable learning experiences
• Experience designing for sales, leadership development, or performance-based roles (insurance/financial services experience preferred)
• Proficiency with learning technologies such as Articulate Storyline, Rise, Scribe, HeyGen, Premier, and other modern authoring tools and technologies
• Advanced skills in PowerPoint and content design tools; familiarity with multimedia and video tools is a plus
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
• Experience working independently and collaboratively with cross-functional teams

What Sets You Apart

• Experience designing AI-driven or adaptive learning experiences
• Ability to think beyond courses and design holistic learning ecosystems
• Strong storytelling and narrative design skills
• Curiosity and willingness to experiment with emerging technologies and learning trends

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $100,000-$143,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 94291