Auditor, Senior Associate, Group Membership


Date: Apr 21, 2019

Location: White Plains, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


The Auditor, Senior Associate in the Compliance Unit of Group Membership Association will participate in and support the oversight of Third Party Administrators that administer Life/Health insurance on behalf of New York Life to ensure that business is being conducted efficiently and effectively in accordance with laws, regulatory requirements and established policies and procedures, while building and maintaining relationships with our business partners. 



  • Assist and/or participate in Third Party Administrator (TPA) on-site reviews at administrator offices, including onboarding new business partners, including planning, sample selection and testing, interviews, documentation, negotiation to resolve variances, and summary reports. 


  • Investigate complaints from insureds to state departments of insurance and NYL executives; draft and release responses, including interpretation of group policy provisions, gathering documentation from TPAs, determining if complaint is justified and recommending remediation, as appropriate. 


  • Analyze new regulations/legislation and recommend compliance requirements; draft and release compliance and/or procedural bulletins. 


  • Update and distribute TPA Manual of Procedures, and prepare/publish various managerial reports. 


  • Monitor GMAD and TPA compliance with Federal and State regulatory requirements (escheatment, TPA licensing, Errors & Omission and Fidelity bond insurance coverage, replacement activity, inadvertent disclosures of Personally Identifiable Information (PII) and record retention) 


  • Coordinate responses to State Market Conduct Exams, Corporate Audit and various state data requests. 


  • Handle and address daily administrative and regulatory issues and inquiries from within GMAD, or NYL and TPAs.



  • College degree preferred, audit/risk management experience, and 3-5 years of experience in Life/Health insurance administration (underwriting, application processing, service, call center, claims, policy form filing/issuance, premium billing/collection, etc.)


  • General knowledge and understanding of insurance principles, group Life and Health insurance best practices, and regulatory requirements (LOMA training helpful)


  • Flexible self-starter and quick learner with good judgment, analytical skills and creative problem solving, as well as confident decision-making with reasonable business risks


  • Excellent interpersonal (oral/written) and relationship building skills, high degree of professionalism, strong organizational skills, detail oriented, ability to work independently and collaboratively with internal and external partners and can multitask in a complex and dynamic environment


  • Willing to travel



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Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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