Senior Associate, eLearning and Video


Date: Aug 6, 2022

Location: White Plains, NY, US

Company: New York Life Insurance Co

Job Requisition ID: 85110





New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States.  Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales.  Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations. 


Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing and communications supports our agents and field managers.  The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, select cultural markets, and the women’s markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.


Role Overview


Experience and skills in eLearning and video content creation including digital delivery, technical troubleshooting, and asset management. The ideal candidate has a passion for technology and a vision on how we can apply it to our business needs. Looking for creativity and production savvy combined with a strong work ethic. Understanding of insurance and investment topics desired, NYL experience a plus.


Works within a Learning dept of 20+ members focused on creating a state-of-the-art learning experience for our Agents and Field Managers. Looking for a team player and service-oriented person who can be a go to person for our team and the broader company. A high volume of work is produced in our fast-paced environment, the candidate must show they thrive in such an environment and can produce high quality work.


eLearning development is a main aspect of this role. The candidate should be fully fluent in eLearning standards and have experience developing modern courses that push the bounds of what is possible to make courses engaging and effective. Should be knowledgeable about adult learning pedagogy and instructional approaches. Ideally, we would like to see samples of prior work showing capabilities and style.


Video is the other focus for this role. Runs our video server/front end site and supports efforts to enable Peer to Peer video sharing for learning. Maintaining an active site accepting and processing videos on the back end. Curating and organizing the front-end site for best learning relevance and results. Requires detail oriented work to tag and organize assets, plus creative work to design and produce training video content directly. Experience and skills in video editing, showing prior work samples preferred.


Our team is known for Innovation, adaptability, and creativity. Ideal candidate can demonstrate those qualities via samples of work and examples of prior experience.




  • eLearning course creation using Articulate Storyline and RISE plus other tools
  • Run eLearning projects from start to finish with full ownership
  • Understand NYL eLearning standards and manage documentation of all aspects for content, production and management of courses
  • Management of the eLearning course files on team drive assuring proper archive for record keepings as well as future update needs 
  • QC check of incoming courses from vendors assuring setup within standards and testing for correct operation in LMS
  • Integration of all courses on LMS working closely with LMS admin assuring courses load, run and report properly. Update courses as needed and troubleshoot any technical issues related to courses
  • Work with SMRU to gain legal approval for courses and videos
  • Perform maintenance updates for all courses due to product changes, regulatory changes or expirations of approvals


Video and audio:


  • Video and audio content creation, able to create from outline to script to storyboard and finally shooting and editing to create video content in support of training goals. Assisting business partners and Agents in creating videos
  • NYL View video server primary support for upload processing including SMRU, review uploads, check Agent compliance, check product owners for accuracy, submit to SMRU legal review and if approved add to site with proper setup to optimize video search  
  • NYL View agent video site setup including tagging and curating in proper areas of site, managing closed captioning and foreign language translations and transcriptions. Production for Podcast style subscription channels.
  • Corporate depts video upload and content creation assistance, acting as a resource for other areas to help them make better videos and use the site.
  • Articulate Storyline, RISE, Light coding html/JavaScript, Excel advanced and database work, Adobe Premiere editing, Adobe After Effects, Animation skills, Vyond, Plotagon, Audio production for podcasts, Kaltura video server management, Automate tasks, Run reports



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85110




Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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