Senior Associate - Disability Claims Group Membership


Posting Date: Apr 17, 2024

Location: White Plains, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid - 1 day per week 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position primarily involves a hybrid work schedule - working remotely: Monday, Tuesday, Thursday & Friday / on site: Wednesday. 


Responsible for evaluating and determining the liability and eligibility for initial and ongoing disability benefits.

Effectively manage claims of varying complexity.

Effectively manage a case load of approximately 125 to 150 claims.

Adjudicate HIP, Office Overhead and Critical Illness claims.

Utilize appropriate resources in the management of each claim.

Meet timeliness standards in relation to communications and claim management activities.




  • Bachelor’s degree preferred with 5+ years of Disability Claim Experience
  • Technically competent in the use of all Microsoft products, Word, Excel etc.
  • Ability to work independently as well as in group setting
  • Strong verbal and written communication skills.
  • Excellent customer service skills are required as well as the ability to effectively communicate with physicians, attorneys, administrators, and claimants verbally and in writing. 
  • Must be able to accurately interpret policy provisions and apply such provisions appropriately to each claim situation.   
  • Solid problem-solving skills are necessary.
  • Strong research skills are necessary when managing complex claims.



This position primarily involves a hybrid work schedule - working remotely: Monday, Tuesday, Thursday & Friday / on site: Wednesday. 







Salary range: $65,000-$95,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 90145




Nearest Major Market: White Plains
Nearest Secondary Market: New York City

Job Segment: Claims, Social Media, Disability, Insurance, Marketing, Human Resources