Jobs at New York Life Insurance

Senior Associate - Financial Modeling Technician (Remote, any state, US)

Location Designation: Fully Remote

NEW YORK LIFE

Title: Senior Associate, Financial Modeling Technician

Location: Remote, any state

Business Overview:

The Actuarial Operations Department at New York Life is seeking a motivated and detail-oriented Senior Associate to join our Prophet Staging & Production Team, a group at the heart of our financial modeling operations. This team plays a vital role in producing Asset-Liability Management (ALM), Valuation, and other financial modeling metrics using the Prophet Enterprise actuarial platform.

This is an excellent opportunity for a candidate with a strong technical background to gain exposure to modeling operations across a diverse portfolio of life insurance and annuity products. You’ll collaborate closely with both actuarial and IT teams, contributing to process standardization and automation efforts that drive innovation and efficiency across the organization.

Role Overview:

Join a high-impact team where your work directly supports multiple actuarial functions across the organization. As a Financial Modeling Technician on the Prophet Staging & Production Team, you'll play a pivotal role in delivering trusted modeling results that drive strategic decisions. This is a dynamic opportunity for someone who thrives on improving processes, embracing innovation, and collaborating across teams.

What You'll Do:

Configure and execute Prophet jobs for testing, reporting, and runtime optimization
Maintain and update input data using Assumption Manager within Prophet Enterprise
Analyze model output, perform reasonableness checks, and ensure high-quality results
Implement controlled changes based on stakeholder requests, while upholding model governance standards
Collaborate with actuaries to refine model inputs, configurations, and data transformation workflows
Partner with IT teams to advance automation initiatives and streamline operations
Monitor and report on model runtime efficiency and cloud-based cost metrics
Challenge existing processes and champion continuous improvement to enhance team performance and modeling capabilities

What You'll Bring:

2-5 years of experience in finance, actuarial, or other quantitative roles
Bachelor's degree in Finance, Mathematics, Engineering, or a related field
Strong technical skills with excellent attention to detail
Strong analytical and problem-solving skills, with the ability to interpret complex model outputs
Effective communication and collaboration skills, especially in cross-functional settings with actuarial and IT teams
Interest in process improvement and automation, with a mindset geared toward innovation and operational efficiency
Ability to manage multiple priorities in a fast-paced environment, with a proactive approach to learning and development
Proficiency with Microsoft Excel, Word, and VBA (required)
Experience with the FIS Prophet Suite (Professional or Enterprise) preferred
Exposure to financial services, data operations, or actuarial modeling is a plus

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $88,000-$125,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92940

Associate, Financial Modeling Technician (Remote, any state, US)

Location Designation: Fully Remote

This position is fully remote.

Role Overview:

The Actuarial Operations Department at New York Life is seeking a motivated and detail-oriented Associate to join our Prophet Staging & Production Team. This team plays a critical role in producing Asset-Liability Management (ALM), Valuation, and other financial modeling metrics using the Prophet Enterprise actuarial platform.

This is an excellent opportunity for a candidate with a strong technical background to gain exposure to modeling operations for a wide range of life insurance and annuity products. You’ll also work closely with our IT and actuarial teams on process standardization and automation initiatives to drive efficiency and innovation across the organization.

What You'll Do:

The results produced by the Prophet Staging & Production Team is in high demand, with requests for modeling support coming from several actuarial teams throughout the company. A drive for continuous improvement and identifying operational inefficiencies will be highly valued for this role. Examples of tasks the Financial Modeling Technician may be responsible for include:

• Configure and execute Prophet jobs for testing, reporting, and runtime optimization
• Maintain and update input data using Assumption Manager within Prophet Enterprise
• Analyze model output, conduct reasonableness checks and ensure quality of results
• Implement controlled changes in response to requests from stakeholders while adhering to model governance standards
• Collaborate with actuaries to support updates to model inputs, model configurations, and data transformation processes
• Partner with IT teams to support current and future automation efforts
• Monitor and report on model runtime efficiency and cloud-based cost metrics

What You'll Bring:

• 1-3 years of experience in finance, actuarial, or other quantitative roles
• Bachelor's degree in Finance, Mathematics, Engineering, or a related field
• Strong technical skills with excellent attention to detail
• Proficiency with Microsoft Excel, Word, and VBA (required)
• Experience with the FIS Prophet Suite (Professional or Enterprise) a plus
• Exposure to financial services, data operations, or actuarial modeling is a plus

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $71,000-$101,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92939

Senior Associate - SOC Analyst (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

New York Life is seeking a skilled and detail-oriented Security Operations Center (SOC) Analyst to join our SOC team. This role is ideal for experienced cybersecurity professionals with a strong background in security operations and incident response. The SOC Analyst will support the detection, analysis, and response to cybersecurity threats by leveraging enterprise security tools, documented procedures, and incident response best practices.

This position includes hands-on monitoring and incident response activities within Google Cloud Platform (GCP) environments, aligned with enterprise cloud security standards, and offers opportunities for ongoing professional development and exposure to advanced security technologies.

What You’ll Do:

Monitor security channels such as SIEM, EDR, dashboards, reports, ticketing systems, and communication platforms for potential security events
Follow documented procedures to triage security alerts and determine escalation requirements
Escalate validated incidents to senior SOC personnel or the Cyber Incident Response team (Level 3)
Log, track, and maintain detailed case notes for all investigations within the case management system
Leverage GCP knowledge to triage cloud-related events and recommend detection or use-case improvements
Identify false positives and support improvements to detection accuracy under supervision
Utilize AI-enabled tools to improve investigation speed and effectiveness
Identify AI and automation use cases to enhance SOC efficiency and operational maturity
Perform threat hunting activities as required
Develop familiarity with New York Life’s security tools, infrastructure, and standard business practices to assess threat risk
Mentor, support, and assist in training junior SOC team members
Support SOC operations by following established playbooks and runbooks
Participate in team reviews and knowledge-sharing sessions to strengthen SOC awareness and skills
Support SLA compliance by adhering to investigation timeliness and accuracy standards
Contribute to continuous service improvement by identifying opportunities to enhance alert quality and response processes
Effectively leverage AI to improve analysis processes and reduce response times
Engage in continuous learning to stay current on cybersecurity threats, attack techniques, and defensive strategies

What You’ll Bring:

Minimum of 6 years of experience working as a SOC Analyst or in a comparable security operations role
Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related field; or equivalent practical experience
Strong understanding of networking protocols such as TCP/IP, DNS, and HTTP, as well as infrastructure devices including routers and switches
Hands-on experience with cybersecurity tools such as SIEM, EDR, SOAR, and email/phishing protection platforms (e.g., Elastic, Splunk, Palo Alto XSOAR, SentinelOne, CrowdStrike, Abnormal.AI, Cisco IronPort, Proofpoint)
Strong understanding of Google Cloud Platform (GCP) and experience triaging security events in cloud environments
Solid knowledge of cybersecurity concepts including DLP, IDS/IPS, firewalls, and proxies
Working knowledge of threat intelligence, indicators of compromise (IOCs), and threat hunting methodologies
Foundational understanding of AI concepts such as large language models (LLMs), agents, and model-driven workflows
Experience using AI/ML tools to improve day-to-day productivity through automation or agent-based approaches
Excellent verbal and written communication skills
Strong desire to grow a career in cybersecurity with a continuous learning mindset
Ability to work effectively in a team environment and follow guidance from senior analysts

Preferred Qualifications

Industry certifications such as Security+, Network+, GCIH, or similar

Pay Transparency

Salary Range: $111,500-$159,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93363

Corporate Vice President - AWS Cloud Platform Engineering Lead (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

What You’ll Do:

The Lead for Cloud Platform Engineering is responsible for a team of Cloud Platform Engineers.
The Cloud Platform Lead is responsible for coordinating and curating product roadmaps from the Cloud Platform Engineers,
Socializing this roadmap withing the larger organization
Managing commitments and delivery from a team of engineers.

What You’ll Bring:

7+ years of experience designing and managing AWS cloud infrastructure, with a focus on compute, storage, and AI/ML services.
Hands-on experience with AWS services: EKS, EC2, ECS, ECR, Fargate, Lamda, and Image Builder, CloudFormation/Terraform.
Proficient in container technologies (Docker) and orchestration via Kubernetes (Amazon EKS).
Strong scripting/automation skills (Python, Bash, or similar).
AWS certifications (e.g., AWS Certified Solutions Architect – Associate/Professional, AWS Certified Machine Learning – Specialty).
Experience with MLOps tools such as SageMaker Pipelines, MLflow, or Argo Workflows.
Management experience with a small to medium sized team.

AWS Proficiency: Strong knowledge of at the AWS cloud platform and its associated services.

Compute Services: Kubernetes, EKS, EC2, ECS, ECR, Fargate, Lamda, and Image Builder
AI and ML Services: SageMaker, BedRock, Kendra, Lex, Textract, and other related AI and ML services
Cloud Architecture and Design: Understanding of cloud architecture principles, including infrastructure as code, microservices, and serverless computing.
IaC and Automation: Proficiency with Terraform, Lambda, and other languages like Python, Golang for automating tasks, managing infrastructure, and creating deployment pipelines.
Networking and Security: Understanding of networking concepts, security best practices, and how they apply to cloud environments.
Problem-Solving and Troubleshooting: Strong analytical and problem-solving skills to identify and resolve technical issues.
Communication and Collaboration: Excellent communication skills to effectively interact with technical and non-technical stakeholders.
Continuous Learning: A commitment to staying current with the rapidly evolving cloud landscape and learning new technologies.

Team and Project Leadership:

Lead and mentor a team of cloud engineers, DevOps engineers, and platform developers across networking, compute, and automation domains.
Drive the roadmap for cloud platform capabilities, ensuring alignment with business and AI/ML requirements.
Foster a culture of engineering excellence, automation, and operational ownership.

Collaboration and Governance:

Work closely with platform engineers, enterprise architects, and cybersecurity teams to deliver platform solutions.
Manage cloud costs, reporting, and forecasting across business units.
Lead operational reviews, incident analysis, and continuous improvement efforts.
Coding/Version Control: Familiar with the use of GitHub, GitLab, IDEs and other development version control and development technologies.

Pay Transparency

Salary Range: $185,000-$264,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93369

Corporate Vice President - GCP Platform Engineer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

The GCP Platform Engineer at New York Life is responsible for designing, building, and operating secure, compliant, and scalable cloud and AI-enabled platforms on Google Cloud Platform (GCP). This role enables application, data, and analytics teams by providing standardized cloud infrastructure, Kubernetes platforms, and approved Google AI services, while meeting financial services regulatory, security, and resiliency requirements.

The engineer partners with the Cloud, Data & AI teams, Information Security, and Risk to ensure AI workloads are deployed with appropriate governance, data controls, and observability.

What You’ll Do:

Enterprise Cloud & AI Platform

Design and maintain enterprise GCP landing zones using Google Cloud Deployment Manager, Terraform, and Cloud Foundation Toolkit aligned with NYL governance standards. Build and operate shared cloud services supporting AI and non-AI workloads on GCP components like Cloud Storage, Cloud Functions, Cloud Run, Cloud Pub/Sub, and Cloud Spanner. Implement Infrastructure as Code (Terraform) for platform, networking, and AI service enablement
Support hybrid connectivity and secure data access patterns for AI use cases using Cloud Interconnect and Cloud VPN.

Kubernetes, Containers & AI Workloads

Engineer and operate GKE (Google Kubernetes Engine) clusters for application and AI inference workloads
Enable containerized AI services and microservices using approved base images from Google Container Registry (GCR) or JFrog Artifact Registry.
Support GPU-enabled workloads where approved
Implement standardized deployment patterns for AI APIs and services using Helm for Kubernetes deployment management

Google AI / GenAI Enablement

Enable and operate approved Google AI services, including:

Vertex AI (model hosting, endpoints, pipelines – platform enablement only, agentic AI deployments and communication protocols in Vertex AI Agent Builder and Agent Engine)
Gemini APIs and other managed GenAI services (as approved by NYL governance)
BigQuery ML and AI-integrated analytics platforms

Implement secure access controls, networking, and monitoring for AI services using Cloud Identity & Access Management (IAM), VPC Service Controls, and Cloud Monitoring.
Integrate AI platforms with CI/CD pipelines and enterprise SDLC controls using tools like Harness CICD
Partner with Data & AI teams to operationalize AI workloads safely and compliantly within Google Cloud environments.

DevOps, Automation & MLOps Foundations

Build secure CI/CD pipelines for application and AI workloads using Harness CI/CD
Support MLOps foundations such as:

Model deployment automation via Kubeflow, TensorFlow Extended (TFX), Vertex AI Pipelines, and Vertex AI Model Registry.
Environment promotion and rollback using Terraform
Monitoring and logging for AI endpoints using New Relic for synthetic monitoring, and Cloud Logging and Cloud Monitoring for deeper observability and troubleshooting.

Enforce guardrails, approvals, and policy-as-code for AI usage with Cloud Security Command Center, Google Cloud Policy Analyzer, and Open Policy Agent (OPA).

Security, Risk & Compliance

Implement IAM, workload identity, and least-privilege models for AI services using Cloud Identity & Access Management (IAM) and Workload Identity Federation.
Enforce data residency, encryption, and access policies using Cloud Key Management Service (KMS) and Cloud Data Loss Prevention (DLP).
Integrate AI platform telemetry with enterprise logging, monitoring, and SIEM using Cloud Logging, Cloud Monitoring, and New Relic.
Support audits, risk reviews, and regulatory requirements (SOC2, SOX, data privacy) by leveraging Google Cloud Security Command Center, Cloud Audit Logs, and Cloud Data Loss Prevention API.

Reliability, Observability & Cost Management

Design platforms for high availability and resilience, including AI services using GKE, Cloud Spanner, Cloud SQL, and Google Cloud Load Balancing.
Monitor AI workloads for performance, reliability, and cost usage using New Relic for synthetic monitoring, Cloud Monitoring, and Cloud Trace for performance insight and Harness CCM for cost
Optimize cloud and AI service costs using budgets and usage controls using Google Cloud Billing, Budgets, Alerts and Harness CCM
Participate in incident response and root-cause analysis logged in service now and manage incident notifications through PagerDuty.

Collaboration & Governance

Partner with Data & AI, InfoSec, Security, Risk, and Application teams to ensure secure, compliant, and efficient AI platform usage.
Contribute to enterprise standards for cloud and AI platform usage including Best Practices for GCP and Google Cloud Architecture Framework.
Provide guidance on responsible AI platform adoption using frameworks like Google's AI Principles and Fairness Indicators.
Document reference architectures and best practices for GCP AI services, MLOps, and cloud infrastructure.

What You’ll Bring:

5+ years of experience in cloud, platform, or DevOps engineering
Strong hands-on experience with Google Cloud Platform specifically services like GKE, BigQuery, Cloud Storage, Cloud Functions, and Vertex AI.
Expertise in Terraform and Infrastructure as Code
Experience operating Kubernetes / GKE in enterprise environments with tools like kubectl, Helm
Proficiency in scripting with languages like Python, Bash, or Go.
Strong understanding of cloud security, IAM, and networking using VPC, Cloud IAM, and VPC Service Controls.
Experience working in regulated or highly governed environments

Desired / Preferred Qualifications (AI-Focused)

Experience enabling or operating Google AI services, such as:

Vertex AI (endpoints, pipelines, monitoring, agentic AI engine and communication protocols)
Gemini APIs or other managed GenAI services
BigQuery ML and AI-integrated analytics platforms

Familiarity with MLOps concepts (model deployment, versioning, monitoring) using Kubeflow, TensorFlow Extended (TFX), and Vertex AI Pipelines.
Experience supporting AI inference workloads (not necessarily model training) in GKE or Cloud Run
Understanding of Responsible AI, data governance, and model risk controls
GCP certifications like Google Cloud Certified – Professional Cloud Architect, Google Cloud Certified – Professional Cloud DevOps Engineer; AI-related certifications such as Google Cloud Certified – Professional Machine Learning Engineer are a plus

What Success Looks Like

Secure, compliant cloud and AI platforms aligned to NYL standards
Safe and governed enablement of Google AI capabilities
Faster delivery of AI-powered applications with reduced risk
Strong collaboration across Cloud, Data, AI, Security, and Risk teams

#LI-TL2

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93259

Corporate Vice President - Google Cloud Lead Engineer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

New York Life is seeking an experienced Google Cloud Lead Engineer to drive enterprise‑scale cloud architecture, modernization, and operational excellence across our Google Cloud Platform (GCP) environment. This senior technical leader will shape cloud strategy, establish engineering standards, and guide teams in building secure, scalable, and compliant cloud solutions.

This role is ideal for candidates who combine hands‑on engineering depth with architectural leadership, strong communication skills, and a passion for enabling large‑scale transformation within a regulated industry.

What You’ll Do:

Cloud Architecture & Engineering

Lead the design and implementation of enterprise‑grade solutions on Google Cloud Platform.
Develop and maintain cloud reference architectures and engineering standards aligned with NYL’s security and regulatory requirements.
Architect resilient, scalable, secure, cloud‑native applications.
Lead migration and modernization efforts, including re‑platforming and application transformation.

Technical Leadership

Act as the technical lead for cross-team GCP projects.

Conduct architecture reviews, provide the best engineering practices, and guide solution design.

Provide mentorship to engineers working within application, infrastructure, and platform teams.

Act as the escalation point for complex cloud and infrastructure issues.

DevOps & Automation

Build and optimize CI/CD pipelines using Harness CI/CD.
Implement Infrastructure as Code (IaC) using Terraform.
Automate deployment, provisioning, monitoring, and operational workflows.
Drive adoption of Site Reliability Engineering (SRE) practices to reduce manual toil with templates for operational work and secure release practices.

Security, Governance & Compliance

Ensure all solutions meet New York Life’s standards for security, privacy, and regulatory compliance.
Implement IAM, network security, encryption, and key‑management best practices.
Partner with enterprise security, risk, and compliance teams to ensure proposed technical solutions match with existing enterprise policies and guardrails.
Establish and enforce guardrails for cost management and governance.

Platform & Services Management

Lead the implementation and optimization of GCP services, including Compute Engine, GKE, Cloud Run, BigQuery, Cloud SQL, Pub/Sub, and Cloud Storage.
Account for any GCP implementation with MLOps and Agentic AI tools in Vertex AI
Enhance observability through Cloud Monitoring and Logging and New Relic.
Optimize performance, reliability, scalability, and cost efficiency across environments.

Cross‑Functional Collaboration

Partner with product teams, architects, and business stakeholders to translate requirements into scalable cloud solutions.
Contribute to cloud roadmaps, modernization strategies, and technology evaluations.
Support proofs‑of‑concept and the adoption of emerging cloud capabilities.

What You’ll Bring:

A bachelor’s degree in computer science, Engineering, or a related discipline, or equivalent relevant experience.

8+ years of software, cloud, or infrastructure engineering experience.
4+ years of hands‑on experience with Google Cloud Platform.
Proven experience designing cloud‑native and hybrid architectures.
Expertise in:
- GCP core services and networking
- Kubernetes (GKE) and containerization
- CI/CD pipelines and DevOps practices
- Infrastructure as Code (Terraform preferred)
- Python, Java, Go, or similar programming languages
Experience working in Agile/DevOps environments.

Preferred Qualifications

GCP Professional certifications (Cloud Architect, DevOps Engineer, or Data Engineer).
Experience in regulated industries such as insurance, financial services, or healthcare.
Strong background in security, identity management, and compliance frameworks.
Experience working in hybrid or multi‑cloud environments such as integrating services and resources across GCP and AWS.
Knowledge of SRE, observability, and reliability engineering.

Leadership & Core Competencies

Strong communication and stakeholder management skills.

Able to influence both technology and business teams.

Excellent analytical and problem‑solving abilities.
Strategic thinker with a willingness to remain hands‑on.
Alignment with New York Life’s values of integrity, humanity, and financial strength.

#LI-TL2

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93258

Corporate Vice President - Full Stack Engineering Lead - AI & Emerging Technologies (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

The Full Stack Engineering Lead will report to the DevSecOps Center for Enablement (C4E) and lead the design and delivery of high-impact solutions using emerging technologies such as AI, advanced automation, and modern data platforms. This role partners closely with business and technology teams to understand domain-specific challenges and opportunities, translating them into innovative, secure, and scalable solutions aligned with enterprise standards, architectural patterns, and best practices. The role also plays a key part in redefining engineering boundaries to advance New York Life’s technology leadership.

What You'll Bring:

Architect, design, and implement end-to-end full stack solutions using modern frameworks and cloud-native technologies
Lead the end-to-end design and development of platforms that enhance the developer experience
Define and execute strategies for AI and GenAI solutions, including Agentic AI use cases
Implement innovative approaches to reduce developer onboarding friction and improve productivity
Collaborate with data scientists, software engineers, platform engineers, security teams, and business leaders to deliver AI-driven solutions
Identify, assess, and mitigate ethical, legal, and security risks associated with AI systems
Stay current with emerging technologies, GenAI models, Model Context Protocols, and Agentic AI, incorporating forward-looking capabilities into solution designs
Lead, mentor, and guide engineering teams to deliver robust, scalable, and secure solutions
Balance speed-to-market with technical quality and long-term sustainability
Run pilots with emerging and proven technologies, creating reusable assets and integrating successful solutions into enterprise operations
Ensure solutions align with enterprise architecture standards and leverage shared platforms, tools, and processes
Build strong partnerships across Technology Enablement teams (cloud, security, data) and business stakeholders
Communicate effectively across technical and non-technical audiences to ensure alignment and drive informed decision-making

What You'll Bring:

Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Systems Analysis, or a related field (or equivalent experience and certifications)
8+ years of experience in full stack engineering and architecture, including AI and GenAI solutions
Strong experience in software architecture, engineering best practices, and technology governance
Hands-on experience with front-end technologies such as React, Angular, and JavaScript
Hands-on experience with back-end technologies such as Java, Spring Boot, Node.js, and C#
Experience with AI frameworks such as TensorFlow and PyTorch
Proficiency in Python and experience with AI orchestration frameworks such as LangChain
Experience with vector databases, knowledge graphs, and modern data processing techniques
Strong understanding of Agile development methodologies, DevSecOps practices, and CI/CD pipelines
Experience with Infrastructure as Code (e.g., Terraform)
Cloud platform experience, preferably AWS
Deep understanding of architectural patterns, principles, and frameworks
Strong analytical skills with the ability to connect technical solutions to business outcomes

Preferred Qualifications

Experience delivering end-to-end AI solutions, including data ingestion, vectorization, model integration, and deployment platforms
Experience implementing enterprise platforms such as content management systems, low-code platforms, or application builders
Knowledge of security protocols and secure system design
Financial services industry experience

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93211

Corporate Vice President - Technology and Cybersecurity Assessment & Oversight (TCAO) Manager (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

This is a hybrid position. You will be required to come to the NY Office 3 times per Quarter.

As part of Risk Management, you'll play a pivotal role in safeguarding New York Life's strategic goals. By analyzing and mitigating potential risks, you contribute to three crucial areas: strengthening the company's defenses, informing sound business decisions, and advancing risk capabilities across the organization. Your expertise empowers informed risk-taking, fostering sustainable growth and protecting the financial security of millions of policy owners.

Role Overview:

The Technology and Cybersecurity Assessment & Oversight (TCAO) Manager is a key member of the Technology Risk team. The team is responsible for establishing and maintaining the organization’s Technology and Cybersecurity Risk framework and methodologies, as well as providing governance and oversight of cybersecurity project implementations and technology controls. This oversight ensures that relevant risks and controls are appropriately identified, assessed, and aligned with New York Life policies, standards, and control requirements.

The TCAO Manager is responsible for maintaining the IT Risk and Controls Catalog and for updating and enhancing the risk methodologies and models used to assess inherent and residual risk. The role also includes delivering timely, accurate risk reporting and providing prioritized, actionable risk recommendations to technology stakeholders. Continuous enhancement of risk frameworks and models is expected to reflect evolving technologies and emerging risks, including those related to Cloud computing and Artificial Intelligence.

In addition, the TCAO Manager provides governance over targeted technology domains by leading independent risk and control assessments and/or provide oversight to ensure controls are effectively mitigating risks and meeting internal, regulatory, and industry requirements.

What You’ll Do:

Technology & Cybersecurity Risk Frameworks and Methodologies

Maintain, enhance, and govern the enterprise Technology and Cybersecurity Risk framework to ensure alignment with New York Life policies, standards, industry frameworks and best practices, and regulatory expectations.
Develop, update, and document risk assessment methodologies, including inherent risk, control effectiveness, and residual risk models.
Ensure risk frameworks and methodologies evolve to address emerging technologies and risks, including Cloud computing, Artificial Intelligence, data security risks, etc.
Monitor industry trends, regulatory guidance, and leading practices to continuously strengthen risk assessment approaches.

Risk Analysis, Reporting & Stakeholder Engagement

Apply risk models consistently to calculate inherent and residual risk and support risk-based decision-making.
Produce timely, accurate, and insightful risk reporting for senior management, risk committees, and technology leadership.
Translate complex technical risks into clear, actionable insights for non-technical stakeholders.
Provide risk-prioritized recommendations that support informed technology and business decisions.
Serve as a trusted risk advisor to Technology, Cybersecurity, and business partners.

IT Risk and Controls Catalog Management

Own and maintain the IT Risk and Controls Catalog, ensuring risks, controls, and control mappings remain accurate, complete, and current.
Partner with Technology and Cybersecurity teams to validate risk and control definitions and ensure consistency across control frameworks.
Align the catalog with relevant regulatory, industry, and internal control requirements (e.g., NIST, ISO, CSA, internal standards).

Risk and Control Governance & Oversight

Provide independent risk oversight of targeted technology controls and IT project implementations.
Partner with Risk and Technology teams to manage and execute targeted technology and cybersecurity risk and control assessments, ensuring scope, testing approaches, and conclusions are risk-based and defensible.
Evaluate the design and operating effectiveness of key technology and cybersecurity controls.
Ensure identified issues are clearly documented, risk-rated, and aligned to enterprise issue management standards.

Continuous Improvement & Program Maturity

Identify opportunities to streamline, automate, and enhance risk assessment processes and reporting.
Contribute to the ongoing maturity of the Technology and Cybersecurity Risk program through improved tooling, metrics, and analytics.
Promote a strong risk culture by embedding risk considerations into technology planning and execution.

What You’ll Bring:

Experience: At least 8 years with strong IT and cybersecurity risk assessment experience, including:

Prior risk management, audit and/or consulting experience
Prior experience with designing and maintaining technology risk frameworks, with a strong understanding of key industry control frameworks (e.g., NIST CSF, ISO 27000, CSA CCM, CIS Controls, NIST AI, OWASP LLM Top 10, etc.)
Prior experience in managing, performing and documenting business, technology and cybersecurity process walkthroughs, designing and executing control evaluations, analyzing results and providing recommendations.

Knowledge and Education:

Bachelor’s degree in information technology/systems, Cybersecurity, Risk Management, Business Management, Finance, or related field
Certifications CISSP, CISM, CCSP, CRISC or CISA preferred.
Strong knowledge and understanding of cybersecurity, systems architecture, infrastructure, security and applications.

Communications and Collaboration:

Ability to communicate IT Risk assessment information to non-technical business leaders to ensure they comprehend the risk being assigned to them.
Able to effectively communicate evaluation of risk remediation plans to action plan owners to ensure that mitigation activities are appropriately addressed.
Ability to work with team members and stakeholders in resolving issues and providing recommendations.
Excellent interpersonal communication, writing and organizational skills.
Ability to build partnerships and add value across businesses, technology groups, levels and disciplines.

Familiar with relevant regulatory requirements (e.g., HIPAA, NYS DFS Cyber Regulation, etc.)

Proficient in Microsoft Office Suite, familiar with using ChatGPT, MS CoPilot, Gemini and other AI assistants.

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $129,500-$185,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93205

Senior Associate: Identity & Access Management (IAM) Developer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

The Identity & Access Management (IAM) Developer is a senior, hands-on engineering role responsible for designing, developing, and supporting enterprise IAM capabilities at New York Life. This role focuses heavily on SailPoint IdentityIQ (IIQ) development, Java-based customization, and Python-driven automation, while also providing technical leadership and mentorship within the IAM engineering team.

In addition to deep technical expertise, this role requires strong managerial and leadership skills. The IAM Developer is expected to lead workstreams, guide junior developers, partner closely with architecture and security stakeholders, and help translate business and regulatory requirements into scalable IAM solutions.

As IAM continues to evolve alongside automation and artificial intelligence, this role will also contribute to the responsible use of AI-enabled tooling within IAM, including reporting, analytics, and productivity enhancements.

What You’ll Do:

IAM Engineering & Development

Design, develop, test, and implement scalable IAM solutions aligned with enterprise security standards and business requirements.
Develop and maintain SailPoint IdentityIQ (IIQ) capabilities including workflows, provisioning policies, custom forms, rules, reports, certifications, and integrations.
Build and enhance identity lifecycle automation for joiner, mover, and leaver (JML) processes.
Develop custom connectors and integrations using JavaBeans, Java, web services, and APIs.
Leverage Python scripting to automate IAM processes, reporting, and operational tasks.
Support role-based access control (RBAC), role mining, and access certification campaigns within SailPoint IIQ.
Troubleshoot and resolve complex IAM issues across development, test, and production environments.
Participate in platform upgrades, patching, and security hardening activities.

Technical Leadership & Collaboration

Serve as a senior technical resource and subject matter expert for IAM development activities.
Provide technical guidance, code reviews, and mentorship to junior developers and engineers.
Lead or support development workstreams within larger IAM initiatives and programs.
Collaborate with IAM architecture, Information Security, Infrastructure, and Application teams to design secure integrations.
Translate business, audit, and regulatory requirements into technical IAM solutions.
Contribute to technical documentation, design artifacts, and operational runbooks.

Governance, Risk & Operations

Ensure IAM solutions comply with internal security standards, audit requirements, and regulatory expectations (e.g., NYS DFS, NIST).
Support certification, attestation, and access review processes.
Assist with incident response, root cause analysis, and remediation related to IAM services.
Establish and track metrics to measure IAM development efficiency, quality, and operational health.

Automation, AI & Productivity (Nice to Have)

Utilize Microsoft Power Platform tools (Power Automate, Power BI, Power Apps) to enhance IAM reporting, dashboards, and workflow automation.
Explore and responsibly apply GenAI tools to improve developer productivity, code quality, documentation, and operational insights.
Contribute ideas for future-state IAM capabilities leveraging analytics, automation, and AI-assisted decisioning.
Experience with Agentic AI systems, including multi-step reasoning, tool use, and autonomous workflows
Hands-on experience building RAG (Retrieval-Augmented Generation) pipelines using vector databases and LLMs
Familiarity with Model Context Protocol (MCP) servers or similar LLM integration frameworks
Exposure to LLM orchestration frameworks (e.g., LangChain, Bedrock Agents) and prompt optimization

What You’ll Bring:

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
7+ years of experience in Information Technology with a strong focus on Identity & Access Management.
5+ years of hands-on SailPoint IdentityIQ (IIQ) development experience.
Strong proficiency in Java / JavaBeans and experience developing custom SailPoint components.
Strong scripting and automation experience using Python.
Experience integrating IAM solutions with directories, databases, and enterprise applications.
Solid understanding of identity and access management concepts, including provisioning, de-provisioning, access certifications, and SoD controls.
Experience with identity protocols and standards such as SAML, OAuth, OpenID Connect, LDAP, and SCIM.
Ability to work across teams, manage priorities, and communicate effectively with technical and non-technical stakeholders.
Demonstrated leadership, mentoring, and workstream management skills.

Preferred / Nice-to-Have Qualifications

Experience with Microsoft Power Platform (Power BI, Power Automate, Power Apps).
Exposure to GenAI tools and AI-assisted development workflows.
Experience working in large enterprise or financial services environments.
Familiarity with cloud and hybrid IAM architectures.
IAM-related certifications (e.g., SailPoint IIQ certifications, CISSP).

Key Competencies

Strong analytical and problem-solving skills
Attention to detail and commitment to secure coding practices
Ability to balance hands-on development with leadership responsibilities
Curiosity and willingness to learn emerging IAM, automation, and AI technologies
Effective communication and collaboration skills

#LI-CD2

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93018

CVP, Sales Representative - A&H (Remote, any state, US)

Location Designation: Fully Remote

We're open to remote or hybrid arrangements (White Plains/Westchester area), so long as you can reliably commute to your assigned client sites.

Role Overview:

New York Life is seeking a dynamic and strategic Sales Representative to lead our Accident & Health (A&H) distribution efforts. This role is responsible for driving new business growth, managing large account renewals, and deepening partnerships with key A&H brokers. This role requires collaboration with Underwriting, Account Management and Contracts/Compliance and is a key contributor to NYL's continued market expansion and long-term success in the A&H space.

What You'll Do:

Sales Strategy & Execution
• Lead the development and implementation of a national sales strategy for the A&H portfolio with focus on Business Travel Accident and Special Risk.
• Own execution of growth initiatives and sales targets, including new partnership identification and broker engagement.
• Establish and maintain a performance management cadence, including metrics tracking (submissions, quotes, binds).
Collaboration & Relationship Management
• Build strong broker and consultant relationships to ensure high retention and satisfaction.
• Partner with underwriting team to facilitate cross-selling and multi-product strategies.
Program Development & Innovation
• Drive continuous improvement of existing sales programs while identifying opportunities for innovation and differentiation.
• Contribute to product strategy by gathering market intelligence and delivering insights to the product development team.
Broker Strategy & Growth
• Expand NYL’s broker network by increasing the number of contracted Employee Benefits and A&H producers.
• Segment the broker base and develop targeted marketing campaigns to support volume growth and profitability.
• Lead key broker engagement activities such as stewardship meetings and advisory councils.
Market Intelligence & Reporting
• Analyze market trends, competitor positioning, and internal performance to inform strategic adjustments.
• Partner with Marketing to align campaigns with sales initiatives.
• Deliver timely reporting and insights to senior leadership on goals, progress, and business drivers.

What You'll Bring:

• Bachelor's degree (or equivalent insurance education)
• 10-15 years in insurance sales, ideally within A&H or Group Benefits.
• Deep knowledge of Group Benefits and A&H
• Proven success in designing and leading sales strategies with a consistent track record of growth, retention, and broker development.
• Exceptional relationship management and negotiation skills.
• Strategic thinker with strong operational execution capabilities.
• Excellent communication and presentation skills.
• Willingness to travel up to 25-30%.

Pay Transparency

Salary Range: $190,000 -$270,000 (base salary plus sales incentive)

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: Yes

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92993

CVP, Advanced Planning Group Case Design Consultant (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:

The Advanced Planning Group supports all agents of New York Life. The ideal candidate will have at a minimum, five to ten years of experience in the areas of estate planning and business planning, charitable planning, asset protection planning, and income tax planning. While not required, a working knowledge of life insurance products would be an asset.

What You’ll Do:

- Agent Support – Collaborate closely with agents, general office management, and consultants to provide personalized case consultations and case design services. Assist agents in identifying estate, charitable, business, transnational, and retirement planning strategies that align with clients' goals while seamlessly integrating product solutions.

- Estate and Business Planning Case Design – Create customized and sales focused estate and business planning cases that specifically address a client’s planning needs. Assist and collaborate with other members of the Case Development Team as they develop estate and business planning cases to ensure that all team members are providing the highest level of technical support.

- Presentations – Present on a variety of advanced planning concepts on national and regional webinars as well as for agent study groups. Serve as subject matter expert to address technical questions coming in through the chat online seminar function. Create new presentations on advanced planning concepts for agent training and seminars for our field consultants and agents to use with clients.

- Content Development - create new content for the advanced planning group library including pieces for agent use only as well as concept pieces designed for client use. Collaborate with your peers on the case design team to develop new content for our customized planning presentation templates.
- Peer review APG Library Content - as library pieces come up for renewal, peer review content assigned to you. Submit corrections and updates to the sales support team.
- Take a leadership role in implementing new initiatives through opportunities resulting from changing laws, integration of new company products, and content development around core offerings working collaboratively across the organization.

What You’ll Bring:

- Minimum of 5 - 10 years’ experience working in the advanced market. Possess a detailed understanding of estate and gift transfer tax planning, business planning, qualified and non-qualified retirement planning, charitable planning, and income tax planning.
- Juris Doctor required.
- Experience in presenting complicated advanced planning techniques to other advisors and to clients and should have experience engaging parties to implement suggested strategies.
- Detailed knowledge of life insurance products, life insurance taxation, life insurance funding (e.g., split dollar, premium financing) and how to utilize life insurance for a high-net-worth individual’s business and estate planning needs.
- Experience integrating financial planning concepts and estate and business planning strategies to develop a comprehensive plan for high-net-worth clients and business owners.
- Ability to work independently with little to no technical guidance from management or other members of the Case Development team.

#LI - EM1

#LI - REMOTE

Pay Transparency

Salary Range: $120,000 - $185,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93580

Senior Associate, Implementation Manager (Remote, any state, US)

Location Designation: Fully Remote

Overview:

Responsible for managing and driving the new business processes for a successful implementation of New York Life Group Benefit Solutions (GBS) products for new and existing GBS clients. Directs and coordinates all aspects of the implementation process for clients. Delivers upon the service moments that matter by ensuring clear and concise communication, guiding the client and broker throughout the implementation. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence.

Responsibilities

Primarily focuses on implementing multiple product policy types (all product types of LAD, VB, Absence or combination) of moderate complexity and administrative needs at a time for clients with more than 1,000 - 4,999+ lives.
Responsible for the end-to-end management of the implementation process and timeliness of key deliverables within the onboarding experience including enrollment readiness, data exchange, contract delivery, and premium administration actions from point of sale through transition to ongoing account management. Is the primary contact for all parties throughout the implementation.
Interacts directly with Clients, Sales, Broker and Account Management to guide and collect plan design and administrative decisions. Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, and Claims. Accountable for the timely execution of tasks and deliverables on behalf of the NYL team associated with implementation. Ensures accurate documents are delivered to the customer.
Identifies and resolves issues throughout the implementation process. Monitors and communicates project status if client is at risk of meeting milestone dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. Recommends and implements innovative strategies to resolve issues relative to the overall implementation process and timing of deliverables.
Proactively addresses and monitors broker expectations throughout the implementation. Responsible for the client's overall satisfaction and meets Voice of Customer metric goals. Incorporates customer and partner feedback to improve future experiences.
Presents clear and concise written and verbal communication with all parties. Owns meeting facilitation and scheduling throughout implementation. Develops and delivers implementation project management tools. Familiar with portal capabilities to respond to client questions. May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration options and solutions.
Simultaneously manages a portfolio of client implementations (ranges from 5-20 at any given time) based on demand and complexity. Completes workflow tasks by due dates and maintaining client folders and documentation.
Participates and supports various GBS initiatives within and outside of Client Readiness team. Actively participates in continuous improvement actions that improve the clients' experiences and drive efficiencies for GBS.
Consistently role models leadership capabilities and demonstrates best practices. Provides mentorship and offers team assistance and support. Helps educate various internal functional areas on implementation guidelines and processes.
Utilizes technical process and product knowledge to consult client on impact of plan design and administrative decisions to their benefit program goals. Reviews prior carrier documentation to identify potential administrative differences or opportunities for administrative ease improvements.
Participates in virtual or in-person finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment.

Requirements

8 years of insurance or benefit industry experience
8 years of customer-facing responsibilities
5 years client implementation / onboarding experience
Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions
Excellent organizational skills and ability to multi-task and meet tight deadlines
Ability to navigate and develop relationships within a matrix organization
Excellent written and verbal communication skills, and demonstrates active listening
Strong presentation skills, with ability to demonstrate poise and agility to meet needs of audience
Identifies problems and actively engages in problem-solving activities
Possesses a growth mindset, demonstrating curiosity, continually striving to improve
Ensures attention to detail is given to all technical aspects of role
Excellent influencing and negotiation skills when communicating decisions to a variety of internal and external stakeholders
Demonstrated resourcefulness – ability to engage the right SMEs or partners to deliver creative solutions and make decisions in ambiguity to met unique client requests.
Bachelor's degree preferred
Ability to travel up to 20%

Pay Transparency

Salary Range: $75,000-$115,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93457

Senior Associate, Absence Subject Matter Expert (SME), Complex Implementations (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:

The Absence Subject Matter Expert (SME), Complex Implementations, provides advanced subject matter expertise to support complex new business and in-force absence implementations. This role partners closely with the Implementation Manager to ensure thorough discovery, accurate translation of client requirements, and effective implementation of absence and leave solutions aligned with New York Life’s administrative capabilities.

The SME serves as a senior technical resource for complex absence implementations, including FMLA, PFML, ADA, state-mandated programs, company leave policies, and integrated disability/leave solutions. The role focuses on operational design, compliance alignment, and high-quality execution to support successful go-live and client satisfaction.

What You'll Do:

Strategic Client Advisory & Discovery

Lead detailed absence discovery sessions for complex implementations in partnership with the Implementation Manager.
Document current-state absence practices, workflows, vendor relationships, and operational challenges.
Conduct comprehensive requirements gathering across FMLA, state PFML, ADA, company leave policies, and integrated disability programs.
Translate client needs into clear, structured business and system requirements.
Educate clients on NYL’s administrative model, case management approach, compliance framework, and service model.
Provide guidance on best practices aligned to NYL’s established absence administration framework.
Participate in finalist presentations as a subject matter contributor.

Implementation Design & Execution

Serve as the absence subject matter resource during complex implementations (typically 1,000+ lives).
Collaborate with Configuration, Leave Operations, Claims, Data Exchange, Premium Administration, Contracts, and Enrollment teams to support accurate system setup.
Develop and validate business requirement documents, process flows, case setup specifications, and leave policy rules.
Support customization of communications, eligibility rules, file feeds, pay rules, and administrative services agreements.
Identify implementation risks and escalate appropriately to the Implementation Manager and leadership.
Provide technical guidance regarding file feed requirements, HRIS integrations, case configurations, and downstream system considerations.
Support merger & acquisition implementations and complex in-force modifications involving absence programs.

Governance, Risk & Quality Support

Proactively identify potential gaps or inconsistencies during implementation and recommend solutions.
Validate compliance alignment with federal and state leave regulations within established NYL standards.
Support go-live readiness validation and operational sign-off processes.
Ensure completeness and accuracy of absence-related data elements for internal setup teams.

Client & Stakeholder Engagement

Serve as primary absence subject matter contact for clients, brokers, TPAs, and internal partners during implementation.
Facilitate cross-functional discussions to ensure clarity of roles, deliverables, and timelines.
Support development of client-facing absence education materials and documentation.
Communicate complex absence concepts clearly to both internal and external stakeholders.

Leadership & Continuous Improvement

Provide informal guidance and mentorship to implementation team members.
Support resolution of complex absence questions during implementation.
Participate in cross-functional process improvement initiatives.
Contribute to development of documentation templates, workflows, and implementation best practices.
Educate internal teams on absence administration guidelines and compliance requirements.

What You'll Bring:

7+ years of experience in absence management, disability, or leave administration (FMLA, state-mandated leaves, ADA, company policies).
Strong expertise in vendor-based and carrier-based absence administration models.
Experience supporting complex client implementations or consulting engagements.
Demonstrated ability to analyze complex requirements and translate them into structured documentation.
Strong knowledge of HRIS platforms, case management systems, integrations, file feeds, and compliance frameworks.
Experience managing large, multi-location or national clients (1,000+ lives preferred).
Excellent facilitation, documentation, and stakeholder management skills.
Bachelor’s degree preferred.

Role Impact:

This role enhances the quality and consistency of complex absence implementations by providing advanced subject matter expertise, strengthening requirement clarity, supporting compliance integrity, and reducing downstream rework. The Absence SME plays a key role in delivering accurate, efficient, and client-aligned absence solutions within NYL’s established implementation framework.

Pay Transparency

Salary Range: $90,000-$115,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93588

Senior Associate - Data Scientist - Technology Infrastructure & Engineering (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

The Data Scientist will partner with business and technical operational leaders to provide an impact by leveraging data and analytical tools, strategic thinking, and hypothesis-based analysis on machine learning (ML)-based projects. The data scientist is responsible for modeling and developing predictive models to address complex business problems through statistical, algorithmic, mining, and visualization techniques. Furthermore, this role is integral in supporting senior leadership in identifying and creating business insights, reports, and analyses to aid in the decision-making process.

What You'll Do:

Translates business needs into analytics/reporting requirements to promote high quality code, high availability and stable systems, and autonomous operations.
Performs large-scale experimentation and builds data-driven models t extractinginsights from system logs, cloud platforms, CI/CD pipelines, databases, etc.
Researches and implements cutting-edge techniques and tools in machine learning/deep learning/artificial intelligence to make data analysis more efficient
Collects and preprocesses large amount of structured and unstructured data
Conducts Exploratory Data Analysis to uncover patterns, spot anomalies, and test hypotheses
Applies statistical analysis and visualization techniques to various data, such as hierarchical clustering, principal components analysis (PCA) machine learning
Designs and conducts data analyses with the highest standard of rigor and scientific accuracy; this includes study design, methodology, algorithms, and statistical modeling

What You'll Bring:

At least six years of relevant project experience in successfully launching, planning, and executing data science projects, including statistical analysis, data engineering, and data visualization
Proven experience in conducting statistical analysis and building models with advanced scripting languages
Experience leading projects that apply ML and data science to business functions
Specialization in text analytics, image recognition, graph analysis, or other specialized ML techniques, such as deep learning, is preferred

Skills

Fluency in multiple programming languages and statistical analysis tools such as Python, C++, JavaScript, R, SAS, Excel, SQL, MATLAB, SPSS
Experience with Tableau and other visualization tools
Knowledge of distributed data/computing tools such as MapReduce, Hadoop, Hive, or Kafka
Solid understanding and experience with model evaluation and tuning techniques
Strong understanding of AI, its potential roles in solving business problems, and the future trajectory of generative AI models
Experience with cloud platforms (e,g, AWS, Azure, Salesforce)
Willingness and ability to learn new technologies on the job
Ability to communicate complex projects, models, and results to a diverse audience including non-technical stakeholders
Ability to work in diverse, cross-functional teams in a dynamic business environment
Superior presentation skills, including storytelling and other techniques to guide and inspire

Education

A bachelor’s or master’s degree in computer science, data science, statistics, or a related field
Candidates will ideally have a specialization in ML or AI

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93311

Corporate Vice President - Cloud Security Engineer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

The Security Engineer is responsible for designing and maintaining NYL’s cloud security controls, mainly in AWS and hybrid environments, with Azure and GCP also included. This hands-on role focuses on secure cloud platform development through automation, monitoring, and configuration. Key duties include operationalizing CIEM and CWPP tools, integrating detections and guardrails, and automating ongoing security improvements.

This role will also be key in strengthening NYL’s identity and access architecture in the cloud—ensuring that IAM frameworks, authentication models, and permissions management are consistent, automated, and aligned with Zero Trust principles. In addition, this person will play a role in aligning our Agentic AI architecture and security patterns with the Identity design elements. The ideal candidate will combine deep technical expertise in AWS security with experience in identity engineering and automation, to help NYL reduce Identity risks across our cloud and hybrid environments.

What You’ll Do:

• Engineer, configure, and maintain cloud security and identity controls across AWS and hybrid environments.

• Design and implement secure cloud architectures leveraging AWS-native services (e.g., IAM, Organizations, CloudFormation, GuardDuty, Security Hub).

• Engineer and maintain CIEM and CSPM capabilities, including tuning and extending Wiz detections and queries for AWS-native services (EC2, Lambda, S3, EKS, RDS, IAM, CloudFormation).

• Develop scripts and APIs to integrate our cloud, identity, and other security controls.

• Collaborate with AI and Data teams on Agentic AI Identity architecture patterns and designs

• Continuously assess AWS configurations against CIS AWS Benchmarks, CSA, NIST 800-53, and NYDFS 500 standards; correlate Wiz findings with CloudTrail, IAM Access Analyzer, and Config data to identify systemic risks.

• Build pipelines and IaC modules (Terraform, CloudFormation) to onboard new AWS accounts and resources into Wiz with secure-by-default baselines and consistent tagging.

• Integrate cloud identity and access controls with enterprise IAM platforms (SailPoint, CyberArk, Ping).

• Collaborate with Cloud Engineering, DevOps, and Application teams to design AWS architectures that meet posture requirements and embed IAM and security controls in CI/CD pipelines.

• Document and evangelize AWS security best practices, secure configuration standards, and Wiz integration playbooks.

What You’ll Bring:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

• 10+ years of experience in cloud security engineering or related cybersecurity disciplines.

• Proven ability to design, integrate, and operationalize security controls in AWS environments.

• Hands-on experience with AWS IAM, KMS, CloudTrail, Config, GuardDuty, Security Hub, and Organizations.

• Experience tuning and automating CSPM tools such as Wiz for detection, remediation, and data integration.

• Deep understanding of authentication and authorization protocols (SAML, OIDC, OAuth2, SPIFFE, DCR, PKCE).

• Strong scripting and automation skills (Python, PowerShell, Terraform) for cloud security orchestration and integration.

• Understanding of Agentic AI identity principles.

• Familiarity with Zero Trust principles, least-privilege access, and cloud identity lifecycle management.

• Understanding of compliance frameworks (NYS DFS, NIST, CIS, ISO 27001) and how they apply to IAM and cloud environments.

#LI-CD2

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93299

Corporate Vice President - Access Management & Authentication Engineer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

The Access Management & Authentication Lead Engineer is a senior, hands-on technical leader responsible for the design, engineering, and governance of enterprise-wide authentication, federation, and web access management (WAM) capabilities across New York Life.

This role serves as the technical authority for access management and authentication, including single sign-on (SSO), federation, modern and passwordless authentication, multi-factor authentication (MFA), API authorization, and secure session management. The engineer partners closely with application, cloud, API, and platform teams to modernize authentication architectures while ensuring strong security posture, regulatory alignment, and consistent enforcement of access controls across hybrid and cloud environments.

In addition to engineering leadership, the role plays a key part in security architecture and assessment activities, including participation in the Security Review Board (SRB), identity-focused architecture reviews, and the development and governance of authentication and access management standards, patterns, and guardrails.

The Access Management & Authentication Lead Engineer operates as a trusted advisor to engineering and security leadership, influencing design decisions, defining reusable access patterns, and ensuring authentication and authorization controls are consistently applied across traditional applications, APIs, cloud platforms, and emerging AI-enabled systems.

What You’ll Do:

IAM Engineering

Lead the design, engineering, and evolution of enterprise web access management (WAM) and authentication platforms supporting workforce and application access.
Architect and expand single sign-on (SSO) and federation services using industry-standard identity and authorization protocols.
Define and implement modern authentication strategies, including passwordless, phishing-resistant, and strong customer authentication approaches.
Design and govern multi-factor authentication (MFA) frameworks, including adaptive, risk-based, and step-up authentication models.
Engineer secure session management and token lifecycle controls, ensuring appropriate re-authentication, session integrity, and privilege enforcement.
Design and integrate API authorization and access control patterns, aligning OAuth-based authorization with API gateways and platform services.
Apply public key infrastructure (PKI) and cryptographic trust models to authentication, federation, and service-to-service access.
Establish reusable authentication and access management patterns, guardrails, and reference architectures across web, mobile, API, and cloud environments.
Serve as the technical authority for access management and authentication, advising architecture reviews, security assessments, and engineering teams on secure design decisions.

Security Assessments

Perform security assessments of applications, cloud workloads, identity architectures, and vendor solutions, with a primary focus on IAM, cloud identity, and non-human identity risks.
Serve as a senior technical contributor within the Security Review Board (SRB), leading identity-focused reviews and influencing secure architecture decisions.
Conduct deep technical analysis of authentication flows, authorization models, role and attribute design, privilege paths, and non-human identity usage.
Identify security gaps and risks related to IGA, PAM, WAM, MFA, cloud IAM, and workload identity, and recommend remediation strategies.
Support the Information Security exception lifecycle, including:
Risk analysis and documentation
Evaluation of compensating controls
Reassessment and expiration management
Develop, update, and govern IAM and identity-related Security Technical Standards, reference architectures, and implementation guidance.
Define and maintain reusable security patterns, guardrails, and assessment criteria to improve consistency across SRB reviews and security assessments.
Partner with Architecture, Risk, and Engineering teams to resolve findings and guide teams toward compliant, secure designs.
Clearly articulate technical risks, tradeoffs, and recommendations to senior technology and security leadership.
Track and assess emerging risks related to cloud privilege models, non-human identities, automation, and AI-enabled systems.

What You’ll Bring:

Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
10+ years of experience in Identity & Access Management, with deep specialization in access management, authentication, and federation technologies.
Proven experience designing, engineering, and operating enterprise Web Access Management (WAM) platforms supporting large-scale workforce and application authentication.
Hands-on experience with enterprise federation and access management platforms, such as PingFederate, PingProtect, or similar technologies, including authentication policy design, federation trust configuration, and token services.
Expert-level knowledge of authentication, authorization, and federation protocols, including SAML 2.0, OAuth 2.0, and OpenID Connect.
Strong experience architecting and scaling single sign-on (SSO) and federated identity solutions across web, mobile, API, and cloud-native environments.
Demonstrated experience implementing modern authentication approaches, including passwordless and phishing-resistant authentication methods.
Deep understanding of multi-factor authentication (MFA) models, including adaptive, risk-based, and step-up authentication strategies.
Understanding of the Linux OS
Understanding of LDAP
Hands-on experience with API authorization and access control, including OAuth-based authorization flows and integration with API gateways or platform services.
Strong knowledge of session management, token security, and identity token lifecycle controls, including re-authentication and privilege elevation patterns.
Practical experience applying public key infrastructure (PKI), certificate-based authentication, and cryptographic trust models within access management and authentication architectures.
Ability to serve as a technical authority and design reviewer, influencing architecture decisions and guiding engineering teams toward secure, scalable authentication solutions.

Preferred / Nice-to-Have Qualifications

Proven experience delivering phishing-resistant, passwordless authentication at enterprise scale, including passkeys, FIDO2, and hardware-backed authenticators.
Hands-on experience with adaptive, continuous, or risk-based authentication models, incorporating behavioral, device, and contextual signals.
Strong understanding of Zero Trust access principles applied to workforce, application, and API authentication and authorization.
Experience securing modern API and distributed architectures, including OAuth token exchange, delegation, and fine-grained authorization patterns.
Familiarity with identity assurance and authentication strength frameworks, including step-up verification for sensitive or high-risk transactions.
Experience applying modern trust and identity models for non-human and workload identities, such as SPIFFE/SPIRE, service-to-service authentication, or mTLS-based access patterns.
Exposure to AI-enabled and agent-based access models, including authentication and authorization considerations for AI systems, agents, or platforms (e.g., MCP-based identity contexts, AI service identities, or policy enforcement for AI-driven workflows).
Experience with Windows OS
Experience with AWS and Kubernetes
Understanding of network flows and topology
Hands-on experience with passwordless authentication platforms, such as HYPR or similar FIDO2 / passkey-based solutions
Programmer experience

#LI-CD2

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93297

Salesforce Marketing Cloud Campaign Manager (Remote, any state, US)

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Business Unit Overview:
Reporting to the Marketing Insights and Technology leader at New York Life Group Benefit Solutions (NYL GBS) and working closely with Technology (IT), this role supports the development, configuration, and execution of marketing campaigns within Salesforce Marketing Cloud (SFMC). We are seeking a detail-oriented, technically skilled campaign execution manager to help drive personalized, data-driven communications across digital channels.

Role Overview:
The Salesforce Marketing Cloud Campaign Manager is responsible for building, testing and deploying customer-centric campaigns in Salesforce Marketing Cloud. This role plays a critical part in campaign orchestration, data integration, audience segmentation, and technical enablement of personalization strategies using tools like Journey Builder, Email Studio, AMPscript, and Automation Studio.

This role requires close coordination with internal partners including but not limited to IT, Salesforce, Integrated Marketing (B2B2C), Creative, and Compliance to ensure flawless campaign execution and performance tracking.

What You’ll Do:
Campaign Development & Deployment

Configure and deploy email and eventually multichannel campaigns in SFMC using Email Studio, Journey Builder, Automation Studio, and Contact & Content Builder.
Leverage AMPscript and dynamic content to personalize email content based on customer attributes and behavior, eventually establishing dynamic content rules per channel.
Manage data extensions, SQL queries, filters, and subscriber data to ensure accurate targeting and deliverability.

Journey Building & Automation

Develop, test, and maintain multi-step customer journeys triggered by key business or behavioral events, time-based and behavioral events.
Use decision splits, engagement tracking, and wait steps to optimize the customer experience.

Data & Platform Integration

Work closely with CRM and analytics teams to ensure seamless data flow between Salesforce Sales Cloud and Marketing Cloud.
Support preference center functionality and opt-out compliance across journeys
Assist with IP warming strategy and deliverability monitoring for new initiatives

Testing & QA

Conduct end-to-end testing of content, data logic, and audience segmentation.
Ensure compliance with CAN-SPAM, GDPR, and internal governance policies.

Collaboration & Support

Provide technical consultation and support to Integrated Marketing partners and campaign stakeholders.
Assist with platform documentation, training, and user enablement.

Required Qualifications

8+ years of experience using traditional marketing automation platforms (e.g. Marketo, Hubspot) and 3+ years of hands-on experience with Salesforce Marketing Cloud campaign execution
Strong proficiency in AMPscript, SQL, and HTML/CSS for email personalization and development.
Proficiency with Journey Builder, Automation Studio, Email Studio, and Contact & Content Builder.
Experience with data extensions, campaign targeting, and dynamic content logic.

Pay Transparency

Salary range: $90,000-$128,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Job Requisition ID: 93225

#GBS

Corporate Vice President: AI Security Engineer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

AI Security Engineer

The AI Engineer role is responsible for developing, implementing, and overseeing cyber resilience strategies that strengthen the organization’s ability to withstand and recover from advanced cyber disruptions across core technology layers. This role will be part of the first line cybersecurity team within NYL’s Information Technology Department. Responsibilities include resilience planning for core technology infrastructure and applications, as well as driving integration of cyber scenarios into disaster recovery (DR), business continuity (BC), and enterprise resilience efforts. The role serves as the critical bridge between cybersecurity, enterprise technology, and enterprise risk management.

What You’ll Do:

The AI Security Engineer is a senior, hands-on technical role responsible for designing, engineering, and modernizing New York Life’s Identity & Access Management (IAM) capabilities across all core IAM domains, including Identity Governance & Administration (IGA), Web Access Management (WAM), Privileged Access Management (PAM), and Directory Services.

This role requires deep expertise in IAM engineering and security architecture, with the ability to design scalable, resilient identity solutions across hybrid and cloud environments. The engineer will serve as a technical leader within the IAM function, applying established security design patterns while evolving identity services to meet emerging enterprise needs.

As New York Life expands its adoption of AI, ML, and agentic systems, this position will extend traditional IAM principles to support non-human identities, machine and workload identities, and autonomous AI agents. The engineer will help define how AI agents are authenticated, authorized, governed, and monitored, ensuring that autonomous actions remain secure, auditable, and aligned with enterprise risk and regulatory requirements.

The AI Security Engineer will work closely with Cybersecurity Architecture, Cloud Platform, AI Engineering, and Application teams to integrate identity controls into modern platforms, including cloud-native services, AI pipelines, and agent orchestration frameworks. This role balances hands-on engineering, solution design, and architectural influence, and is expected to contribute meaningfully to standards, patterns, and roadmaps without being purely strategic.

Successful candidates will bring 10+ years of experience across multiple IAM domains, strong cloud and security architecture knowledge, and practical experience applying IAM controls to AI-enabled or highly automated systems.

Design and implement identity, authentication, and authorization solutions for AI-enabled and agentic systems, treating AI agents as first-class non-human identities.
Define and enforce lifecycle management, access controls, and revocation for autonomous agents, machine identities, and service accounts.
Implement delegated and “on-behalf-of” authorization patterns to clearly distinguish human-initiated actions from agent-initiated actions for audit and compliance.
Apply least-privilege and scope-limiting controls to prevent privilege escalation in automated and multi-agent workflows.
Design, engineer, and support enterprise IAM solutions across Identity Governance & Administration (IGA), Privileged Access Management (PAM), Web Access Management (WAM), and Directory Services.
Lead identity lifecycle processes, including provisioning, access governance, certifications, and de-provisioning for human and non-human identities.
Engineer and support privileged access capabilities, including just-in-time access, credential vaulting, and session management.
Design and integrate directory and federation services, including Active Directory, Entra/Azure AD, LDAP, SAML, and OpenID Connect (OIDC).
Apply security architecture principles and IAM design patterns to deliver scalable, resilient, and compliant identity solutions.
Integrate IAM capabilities across hybrid and cloud environments, with strong hands-on experience in AWS and GCP.
Implement and support modern authentication and authorization frameworks, including OAuth 2.0, MFA, and passwordless authentication.
Partner with Cybersecurity Architecture, Cloud, and Application teams to ensure IAM solutions meet security, risk, and regulatory requirements.
Troubleshoot and resolve complex IAM-related authentication, authorization, and integration issues.
Integrate IAM controls into AI/ML pipelines and automation frameworks, enabling real-time authorization, logging, and monitoring of agent activity.
Collaborate with AI platform and infrastructure teams to support identity-aware enforcement of execution boundaries and access controls.
Serve as a senior technical contributor within the IAM function, providing design guidance and technical mentoring.
Contribute to the development of IAM and AI identity standards, reference architectures, and reusable engineering patterns.
Evaluate emerging identity, cloud, and AI security technologies to inform platform enhancements and engineering roadmap decisions.

AI and Future-Facing Responsibilities

Identity Threat Defense: Engineer IAM controls to mitigate AI-driven risks, including synthetic identities, AI-enabled credential abuse, deepfake impersonation, and adaptive MFA bypass techniques.
AI/ML-Enabled IAM Capabilities: Design and integrate AI/ML-driven solutions for anomaly detection, risk scoring, intelligent access governance, and adaptive authentication.
Non-Human Identity (NHI) Governance: Build and enforce lifecycle governance for service accounts, APIs, bots, and autonomous AI agents using just-in-time access and least-privilege principles.
AI Model & Agent Access Control: Treat AI models and agents as privileged entities and implement role-based and attribute-based authorization for model access, training, and invocation.
Automation and Integration: Develop automation (e.g., Python, PowerShell, Java) to integrate IAM with AI platforms, security orchestration, and operational workflows.

What You’ll Bring:

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
10+ years of hands-on experience in identity, access management, and security engineering, including 7+ years operating across multiple IAM domains such as Identity Governance & Administration (IGA), Privileged Access Management (PAM), Web Access Management (WAM), and Directory Services.
Experience securing and integrating agentic and AI platforms (e.g., AWS Bedrock, LangChain-based or similar frameworks), applying security-first patterns such as prompt injection mitigation, secure authentication (OAuth2/OIDC), and execution isolation.
Working knowledge of multi-agent orchestration, retrieval-augmented generation (RAG) architectures, vector databases, and MCP integrations, with emphasis on identity, access control, and governance.
Demonstrated experience designing and implementing IAM solutions using security architecture principles and established design patterns in large, complex environments.
2–3+ years of hands-on experience securing or integrating AI/ML or agentic systems, including applying identity, authentication, and authorization controls to AI-enabled or highly automated workflows.
Proven experience managing non-human identities, including service accounts, APIs, workloads, and automated agents, using least-privilege and lifecycle governance principles.
Strong experience with cloud identity and access management, with hands-on expertise in AWS and GCP.
Deep understanding of identity and access protocols and standards, including OAuth 2.0, OpenID Connect (OIDC), SAML, LDAP, and modern token-based authorization models.
Experience implementing and supporting modern authentication mechanisms, including MFA and passwordless authentication.
Strong scripting and automation skills (e.g., Python, PowerShell, Java) to integrate IAM platforms with cloud, AI, and security tooling.
Solid understanding of security, risk, and compliance requirements applicable to IAM in regulated environments.
Ability to work effectively in a team-oriented, collaborative environment, with strong problem-solving skills.

Preferred Qualifications

Experience integrating IAM controls into AI/ML platforms, pipelines, or agent orchestration frameworks.
Familiarity with machine and workload identity standards and tooling (e.g., SPIFFE, workload identity federation, secrets management).
Exposure to policy-as-code and fine-grained authorization models (e.g., OPA, Cedar, attribute-based access control).
Experience supporting Zero Trust architectures and cloud-native security patterns.
Prior experience in a large enterprise or financial services environment.
Relevant IAM or security certifications (e.g., SailPoint, CyberArk, Ping Identity, cloud security certifications).

#LI-CD2

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93165

Corporate Vice President - Strategic Business Production Support and Operations Lead (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

We are currently seeking a Strategic Business Production Support and Operations lead responsible for the delivery of reliable, high-quality support services across Strategic Business organizations (Group Benefit Solutions, Group Membership, Institutional Annuities, Institutional Life, NYL Direct and NYL Investments) responsible for the execution of several service offerings:

Promote a clear understanding of the different levels of TDAV support services within Strategic Business organizations by gaining in-depth knowledge of each business unit and the functions they serve
Enhance relationships and communication processes across technology and business support teams for each Strategic Business Unit to encourage collaboration, improve efficiency, and address any support gaps as needed
Maintaining a consistent, aligned approach in the execution and oversight of all Service Management functions including Incident Management, Problem Management, Service Request, Change Management and customer experience survey feedback ensuring consistent service quality and reliability across all TDAV domains
Where applicable, manage contracted support personnel responsible for the execution of support services such as incident management, service request, and problem management, ensuring 99.5% availability across all our critical applications and associated business processes
Lead recurring forums for CIO organizations and Technology, Data, AI and Ventures (TDAV) Service Delivery leaders to:
- Review service performance and delivery quality against SLAs and Service Level Objectives (SLOs)
- Assess customer satisfaction and feedback from the Strategic Business (SB) community
- Evaluate cost of services and identify optimization levers across infrastructure, cloud, data, and application domains
- Align on corrective actions, ownership, and near-term delivery priorities
- Maintain transparency and accountability across service towers
Drive consistent utilization of new and existing tool sets to proactively monitor and manage the performance of our applications and end user experiences while influencing the continued maturity of our ITIL processes and metric reporting
Oversee the ideation and execution of automation of opportunities reducing manual repeatable tasks within each of the Strategic Business units concentrating on process improvement ideas targeted to reduce overall run cost and drive efficiency
Lead relationship management, governance and accountability across all support actors including NYL resources, MSP Suppliers and Third-Party Vendors ensuring for an aligned approach and clear accountability across support operations

What You'll Bring:

Leadership and Coordination: Proven ability to lead and coordinate cross-functional teams in high-pressure situations. Excellent organizational and time management skills.
Communication Skills: Exceptional verbal and written communication skills. Ability to convey complex technical information to non-technical stakeholders
Problem-Solving: Strong analytical and problem-solving skills. Ability to think critically and make quick decisions under pressure in complex technology landscapes.
Experience: Previous experience in incident management and ITIL Service management processes
Hands-on development mentality, with a willingness to troubleshoot and solve complex problems with understanding Business terms and Business Acumen.
Strong experience managing vendor staffing, identifying resource gaps, and contention issues, including internal employees and vendor resources/consultants.

Preferred Skills:

ITIL certification or equivalent.
Strong analytical and problem-solving skills.
Proficiency in Observability tools such as ServiceNow, New Relic, SumoLogic and Pager Duty.
Experience with AWS application cloud support and predictive analytics/ AI-powered incident management tools.
Knowledge of IT operations and infrastructure management.

#LI-TL2

Pay Transparency

Salary Range: $185,000-$264,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93191

Corporate Vice President, Director of Implementation Managers (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:

The Director of Implementation Managers oversee the successful onboarding and implementation of ancillary benefits for our National and complex clients. This individual will lead a team of national implementation managers, ensuring seamless transitions, optimizing processes, and maintaining high levels of client satisfaction. Drive innovation that supports the changing market needs. Ability to drive change and transformation of the implementation process to incorporate AI and deliver a differentiated implementation experience. The ideal candidate will have a deep understanding of ancillary benefits, strong leadership skills, and a strategic approach to project management and client engagement. The Director ensures organization goals are being met by the team, delivering on moments that matter, contributing to service excellence at the highest level and running at peak efficiency. Along with monitoring of key leading indicators, identifying actionable insights through data, and understanding the ever-changing market needs to drive results and service excellence. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence.”

What You'll Do:

Lead and manage a team of national implementation managers, providing guidance, mentorship, and performance oversight.
Develop and refine implementation strategies to enhance efficiency, scalability, and customer satisfaction.
Lead innovation initiatives to operationalize AI solutions, enhance efficiency, scalability, and deliver seamless implementation experience.
Drive enterprise transformation by embedding new ways of working, aligning behaviors and execution to improve performance and elevate the overall implementation experience.
Coaches and mentors, the team to ensure we are providing guidance and education along the implementation journey.
Provide training and development opportunities for team members to enhance skills and expertise; coaches on nonstandard provisions and supports development of customized solutions to meet client complexity needs.
Collaborate cross-functionally with sales, client services, product development, and operations teams to ensure smooth onboarding experiences.
Address and resolve escalated client issues, ensuring prompt and effective resolutions. Leads internal coordination and oversight of service hyper-care situations.
Participation with high profile clients to oversee and provide guidance during the moments that matter in the implementation process and at the finalist
Maintain a deep understanding of ancillary benefits products, industry trends, and regulatory requirements.
Initiate and implement best practices in project management, documentation, and process optimization.
Work closely with stakeholders to identify opportunities for innovation and efficiency in the implementation process.
Participates in strategic project initiatives and may lead workstreams. Champions process improvements with broad impacts, considering benefits for clients and other business units beyond the direct team.
Establish and track key performance indicators (KPIs) to measure implementation success and drive continuous improvement.
Prepare and present reports on implementation progress, challenges, and successes to senior leadership.
Uses data analytics and qualitative information to study business effectiveness and service delivery. Makes recommendations and takes proactive action on information

What You'll Bring:

Bachelor’s degree in business, Healthcare Administration, or a related field
Minimum of 10 years of experience in benefits implementation, project management, or client onboarding, with at least 3 years in a leadership role.
Strong knowledge of ancillary benefits, including absence, life, disability, and supplemental health products.
Experience in the national or complex implementation space
Strong relationship focused with an understanding of the client’s needs
Demonstrated ability to lead, mentor, and develop high-performing teams.
Excellent project management skills with experience in Agile, Six Sigma, or other process improvement methodologies.
Strong problem-solving, analytical, and decision-making skills.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.
Experience working with benefits administration platforms, HRIS systems, and client-facing technology solutions.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite and project management tools.

Preferred Qualifications:

Certification in project management (PMP, Six Sigma, or similar) is a plus.
Experience working in insurance, healthcare, or employee benefits industries in the national space
Proven track record of driving process improvements and enhancing client satisfaction.

Pay Transparency

Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93547

Senior Associate - Vendor Management (Remote, any state, US)

Location Designation: Fully Remote

This position is fully remote

Role Overview:

Senior Associate role will be critical in supporting the team’s oversight of vendor performance. This role will be responsible for owning various projects and initiatives spanning across the Retail Life, DI, and LTC lines of business. Additionally, this role will entail training and development of other junior staff.

What You’ll Do:

Ownership of the maintenance of the Vendor Governance Program documents for all vendors and all lines of business
Proactively identify and implement solutions to address operational issues with limited management oversight
Support other team members by providing guidance and informal leadership on cooperative projects.
Compile, generate, and provide analysis of vendor performance metrics
Develop and maintain Tableau dashboards to assist in the monitoring of various performance metrics to measure against SLAs and other contract requirements
SLA monitoring, reporting, analyzing
Conduct ongoing QA Audits of vendor services and drive improvements in the team’s audit approachDevelop presentation materials & regular meeting facilitation
Address vendor complaints and field inquiries
Ownership and execution of various initiatives and projects
Assist leadership with contract management.
Lead efforts to with Technology to catalog issues and influence prioritization & execution of service ticket resolution.
Training and development of junior level departmental employees

What You’ll Bring:

Quick learner who can work under limited supervision.
Possess a continuous process improvement mindset with an ability to identify problems and propose/implement solutions.
Experience delivering high caliber service to internal and external stakeholders and customers.
Strong Microsoft Excel skills are required, and strong Tableau or other data visualization skills are necessary.
Strong written and verbal communication skills are required.
Proven experience prioritizing several concurrent projects and initiatives.
Critical thinking, data analysis, project management, problem-solving, and collaboration will be important to the success in this role.
Training and development of junior level employees as needed. development of other junior level employees as needed.
2-4 years prior vendor management experience, insurance industry knowledge, exposure to Underwriting requiriements, project management, Third Party / External vendor party
Bachelor's Degree

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93466

Senior Associate - Platform Engineer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

Role Overview:

As a Senior Associate Platform Engineer, your primary responsibility will be to support, enhance, and maintain the LeanIX Enterprise Architecture platform. This role ensures LeanIX operates as a trusted, scalable system-of-record for New York Life’s application portfolio, enabling accurate architectural insights and informed decision-making across the enterprise.

This position engineers, operates, and evolves integrations between LeanIX and key enterprise systems such as ServiceNow, Apptio, ACA Risk Rating, and downstream consumers. By establishing LeanIX as the authoritative source-of-truth for application and architecture data, this role directly supports portfolio rationalization, technology risk management, cost transparency, and strategic planning initiatives.

You will partner closely with enterprise architects, application owners, platform teams, and integration engineers to automate data ingestion, reduce manual data maintenance, and ensure data quality through governance and attestation processes. Success in this role requires a strong blend of platform engineering expertise, integration experience, and operational discipline. Your work will directly enable architectural maturity, risk reduction, and improved enterprise-wide technology decisions.

What You’ll Do:

As a member of the Enterprise Service Management team, your primary focus will be to support the implementation, operation, and continuous improvement of the LeanIX platform. In addition, you will:

Administer, configure, and maintain the LeanIX platform, including fact sheets, meta-model configuration, relationships, lifecycle states, and reporting views.
Design, build, and operate integrations between LeanIX and enterprise platforms such as ServiceNow, Apptio, ACA Risk Rating, and other downstream systems.
Leverage API-based integrations, including those built or orchestrated through MuleSoft, to enable reliable, scalable data exchange.
Automate data ingestion, synchronization, validation, and reconciliation processes to minimize manual updates and improve data reliability.
Provide break/fix support, troubleshooting platform and integration issues, and resolving data inconsistencies.
Execute annual and periodic attestation exercises to validate application ownership, lifecycle, risk, and architectural data.
Monitor platform health, data completeness, and integration performance, proactively identifying data gaps, drift, or failures.
Collaborate with enterprise architects, application owners, ServiceNow teams, and integration teams to onboard new applications and ensure consistent data alignment across platforms.
Contribute to platform governance, including data standards, lifecycle definitions, tagging conventions, and documentation to ensure scalability and compliance.
Support dashboards, reports, and insights that enable application portfolio management, architectural planning, and technology risk assessment.

What You’ll Bring:

You bring hands-on experience administering LeanIX and operating enterprise platforms that serve as systems-of-record. You are comfortable working across complex, federated IT environments and understand how architecture, operational, and financial data intersect across the enterprise.

You are methodical, detail-oriented, and energized by opportunities to automate, standardize, and improve platform operations. Whether resolving an integration failure, supporting an attestation cycle, or enhancing data quality, you approach challenges with curiosity and a continuous improvement mindset. A strong appreciation for governance, data integrity, and architectural transparency will set you apart.

Required Skills:

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
3+ years of hands-on experience administering LeanIX in an enterprise environment.
Strong experience designing and supporting API-based integrations, including experience with MuleSoft or similar integration platforms.
Experience integrating LeanIX with systems such as ServiceNow, Apptio, or other portfolio, CMDB, or financial management platforms.
Proficiency with REST APIs, JSON, and scripting or automation using technologies such as JavaScript or Python.
Strong understanding of application architectures, application lifecycle management, and application portfolio management concepts.
Experience supporting enterprise data governance, data quality, and attestation processes.

Preferred Skills:

Knowledge of ServiceNow CMDB and familiarity with the Common Service Data Model (CSDM).
Experience working with large-scale enterprise integrations and downstream data consumers.
Familiarity with enterprise architecture frameworks (e.g., TOGAF) and architecture portfolio management practices.
Experience working in regulated, large-scale, or highly governed enterprise environments.
Strong communication skills with the ability to collaborate effectively with architects, engineers, and business stakeholders.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93602

Senior Associate - Scrum Master, Enterprise Agile Enablement Team (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

Job Title

Senior Associate – Scrum Master, Enterprise Agile Enablement Team

Role Summary

The Senior Associate – Scrum Master, Enterprise Agile Delivery Tools supports the delivery, enhancement, and adoption of New York Life’s enterprise agile delivery tool ecosystem. This role serves as a Scrum Master for platform teams managing agile tooling while also supporting enterprise intake, roadmap execution, and adoption activities across NYL.

The role operates with defined guidance from leadership, partners closely with technology and business stakeholders, and focuses on execution excellence, transparency, and continuous improvement to ensure enterprise tools enable consistent agile delivery outcomes.

Key Responsibilities

Agile Delivery & Scrum Support

Serve as Scrum Master for one or more platform teams delivering enterprise agile tools.
Facilitate Agile ceremonies in alignment with NYL Agile standards (Sprint Planning, Standups, Reviews, Retrospectives).
Track sprint commitments, dependencies, risks, and delivery metrics.
Identify and escalate impediments impacting delivery timelines or quality.

Enterprise Tool Intake & Backlog Management

Support the intake and refinement of requirements for enterprise agile delivery tools.
Partner with stakeholders to clarify scope, acceptance criteria, and priorities.
Maintain well-groomed backlogs aligned to agreed roadmaps and delivery plans.

Roadmap Execution & Delivery Support

Assist in maintaining and executing tool-specific roadmaps aligned to NYL priorities.
Coordinate delivery activities across design, development, testing, and release phases.
Support dependency management across teams and shared services.

Training, Adoption & Enablement

Support the development and delivery of training and enablement materials for enterprise agile tools.
Assist with rollout planning, user onboarding, and adoption tracking.
Collect user feedback and support continuous improvement initiatives.

Stakeholder Communication & Reporting

Provide regular status updates on delivery progress, risks, and dependencies.
Support preparation of leadership updates, dashboards, and metrics.
Partner with leadership to ensure transparency and alignment.

Required Qualifications

Bachelor’s degree or equivalent experience.
5 years of experience working with Agile delivery tools and frameworks.
Hands-on experience as a Scrum Master or Agile delivery practitioner.
Experience with enterprise agile tools (e.g., Jira, Jira Align, Azure DevOps, Rally).
Strong understanding of Scrum and Agile principles.
Ability to work across teams and manage competing priorities.
Strong communication, facilitation, and organizational skills.

Preferred Qualifications

Scrum certification (CSM, PSM, or equivalent).
Experience supporting enterprise platforms or shared services.
Exposure to financial services or regulated environments.
Experience supporting training, enablement, or change initiatives.

Success Measures

Agile ceremonies are executed consistently and effectively.
Enterprise agile tools are delivered on time and adopted as intended.
Stakeholders have clear visibility into delivery progress and priorities.
Continuous improvements are identified and implemented based on feedback.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93601

Associate Advisor Consultant, Washington State/Oregon (Remote, any state, US)

Location Designation: Fully Remote

A Unique Opportunity to Elevate Your Career

New York Life Investments is offering a distinctive opportunity for an experienced sales professional to step beyond the traditional home-office internal role and work directly in the field alongside an External Wholesaler. This position combines in-person meetings with financial advisors and traditional internal wholesaling responsibilities, providing an opportunity to develop deeper client relationships, hands-on market experience, and career advancement.

About the Role
As a Seattle, Washington In-Market Internal Wholesaler, you will be a key supporting partner to your External Wholesaler, working collaboratively to drive sales, strengthen advisor relationships, and support the overall growth of the territory. You will play a crucial role in driving sales and deepening relationships with financial advisors by being a trusted, consultative partner. Your success hinges on adding value beyond product discussions, positioning yourself as a strategic resource for advisors seeking market insights, portfolio solutions, and business growth strategies.

What You’ll Do:

Build and manage relationships with financial advisors through in-person meetings, phone outreach, and virtual interactions.
Execute and support your External Wholesaler in creating and implementing strategic sales plans for the territory.
Educate and advise financial advisors on investment solutions, including mutual funds, ETFs, and SMAs, while providing asset allocation insights.
Be a student of the markets by staying ahead of economic trends, product innovations, and industry shifts to provide relevant insights that elevate advisor conversations.
Engage in a consultative sales approach by asking the right questions, uncovering advisor needs, and delivering tailored solutions that drive meaningful engagement.
Deliver value-add solutions by equipping advisors with actionable ideas, industry best practices, and tools that help them grow their business and better serve their clients.
Expand and deepen territory growth by identifying new business opportunities and strengthening existing client relationships.
Position yourself as a go-to resource by consistently delivering insights, sharing thought leadership, and fostering long-term partnerships.
Maintain and optimize CRM data and sales tracking systems to ensure efficiency and proactive engagement.
Coordinate and contribute to the planning of conferences, seminars, and advisor meetings to maximize market engagement.
Uphold a structured, distraction-free work environment at home, ensuring high productivity.

What You’ll Bring:

Must reside in Washington State or Oregon and be able to travel as needed.
At least 2 years of experience in asset management sales or as a Financial Advisor
FINRA Series 7 & 63 licenses are required.
Bachelor’s degree in Finance, Business, or a related field is preferred.
Passionate about financial markets, investments, and ongoing learning.
Curious mindset with strong questioning skills to uncover advisor needs.
Driven to become a key partner to advisors through knowledge, service, and strategy.
Skilled in executing sales strategies, tracking results, and adjusting to market trends.
Proven track record of sales success and strong advisor relationships.
Able to maintain a dedicated, productive work-from-home environment.
Solid understanding of investments including mutual funds, ETFs, SMAs, and capital markets.
Strong presentation, communication, and relationship-building skills.
Self-starter who works well independently and with an External Wholesaler.
Willing to travel to the NYC home office once per quarter.
#LI-AM1

Pay Transparency

Salary Range: $70,000 + sales incentives

Overtime eligible: Exempt

Discretionary bonus eligible: No

Sales bonus eligible: Yes

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93648

Senior Associate, Experience Owner, GBS Distribution (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:

The Distribution Experience Owner is responsible for supporting the design, execution, and continuous improvement of the end-to-end Distribution experience. This role works within established strategic direction to help enhance broker and client outcomes by translating business needs into experience improvements and supporting delivery of prioritized initiatives.

Working within the Group Transformation Office (GTO) model, the Experience Owner partners closely with Product Owners, Business Integration Leads, and technology teams to ensure solutions align with defined experience objectives and are delivered effectively.

What You’ll Do:

Strategy & Roadmap Execution

Support the execution and refinement of the Distribution experience roadmap aligned to business objectives
Translate experience priorities into epics, features, and user stories with clear requirements and acceptance criteria
Contribute to aligning experience initiatives with measurable outcomes and business goals

Discovery & Insights

Conduct and support research activities including journey mapping and feedback collection
Analyze insights to identify opportunities to improve broker and client experiences
Translate findings into actionable recommendations and prioritized enhancements

Delivery Collaboration

Partner with Product Owners and delivery teams to execute experience initiatives
Define and validate acceptance criteria to ensure delivered solutions meet intended experience outcomes
Coordinate with cross-functional stakeholders to manage dependencies and support delivery

Metrics & Continuous Improvement

Support the definition and tracking of experience KPIs and success metrics
Monitor performance and identify opportunities for continuous improvement
Contribute to enhancements that improve efficiency and experience outcomes

Change Adoption Support

Support change management and rollout activities across the Distribution organization
Assist with communications, training, and readiness efforts to enable successful adoption of new capabilities

Decision Rights

Contributes to backlog prioritization and roadmap refinement
Provides input into acceptance criteria and Definition of Done
Supports KPI tracking and performance analysis
Influences delivery sequencing in partnership with Product Owners and technology teams

Key Interfaces

Product Owners
Business Integration Leads
Delivery Teams
Other Experience Owners

What You’ll Bring:

Bachelor’s degree and/or equivalent experience
5–8 years of experience in financial services or insurance
Experience in product management, business analysis, or program delivery
Familiarity with Agile methodologies
Strong analytical and problem-solving skills
Effective communication and stakeholder collaboration skills

Profile Characteristics

Works independently with guidance in more complex situations
Contributes to cross-functional projects of moderate scope and complexity
Applies advanced knowledge within discipline and working knowledge of related areas
Solves complex problems through analysis and collaboration
Influences stakeholders within projects or initiatives to support recommended solutions

Summary

This role is a strong individual contributor that supports the execution of Distribution experience initiatives, translating strategy into actionable work and partnering across business and technology teams to deliver measurable improvements.

Colorado Statement:

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

#LI-SV1

#LI-REMOTE

Pay Transparency

Salary range: $100,000 - $120,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Our Benefits

Our Diversity Promise

Job Requisition ID: 93639

#GBS

Corporate Vice President, Strategy & Planning - Service Operations Delivery Lead (Remote, any state, US)

Location Designation: Fully Remote

Location: There is a preference for candidates located within a commutable distance of our Philadelphia, PA or Bethlehem, PA offices, where key team members are based, or remote candidates based in Iowa.

Role Overview:

The Corporate Vice President (CVP), Service Operations Delivery Lead is accountable for the execution and delivery of approved initiatives across the GBS Service Operations division, ensuring initiatives move from approval to successful implementation and user adoption. This role is accountable for translating strategic priorities into actionable initiatives, aligning work across all initiatives including technology and portfolio-funded efforts, and ensuring disciplined execution that delivers measurable business outcomes. This leader oversees the Experience Owner (EO) function and team, and partners closely with Senior Experience Owners (Sr. EOs), Operations leaders, and shared services to ensure strategy, planning, delivery, and adoption operate as a single, integrated continuum.

This role partners closely with both the Business and Technology, with a scope of driving divisional strategic priorities across people, process, data, technology, and operating model changes. The CVP serves as a trusted advisor to leadership, helping shape strategy, manage priorities, and ensure execution stays focused on what matters most.

What You’ll Do:

Strategy, Planning & Enterprise Alignment

Translate Service Operations and GBS strategic priorities into clear initiatives, milestones, success measures, and KPIs.
Lead and coordinate all major initiatives across the GBS Service Operations division, including but not limited to portfolio-funded, technology-enabled, and business-led efforts.
Support the overall intake, prioritization, and ongoing refinement of strategic initiatives—ensuring focus, sequencing, and capacity alignment.
Monitor progress and outcomes across initiatives, providing transparent reporting on performance, risks, and interdependencies.
Support and help drive transformation initiatives such as digitization, data & analytics, AI enablement, operating model evolution, and new capability development.
Act as a trusted advisor to senior leaders by framing strategic options, trade-offs, and recommendations.

Leadership & Team Oversight (Experience Owners)

Lead and mentor a centralized team of Experience Owners (EOs) who partner with business and technology teams to drive planning, delivery, and adoption.
Clarify and reinforce EO and Sr. EO roles, with EOs straddling both planning and delivery and Sr. EOs accountable for sustained adoption and outcomes within functional areas.
Maintain dotted-line oversight of Sr. EOs to ensure alignment, shared accountability, and consistent use of planning rhythms, tools, and success metrics.
Foster a culture of enterprise thinking, collaboration, transparency, and continuous improvement.

Execution, Delivery & Business–Technology Integration

Drive initiatives from concept through execution by establishing clear ownership, readiness plans, and success criteria.
Coordinate delivery across business, technology, and shared services, ensuring dependencies, sequencing, and milestones are aligned and actively managed.
Serve as a key connector between strategy, execution, and technology enablement, ensuring technology work is driven by business priorities and fully integrated into business workflows and operating models.
Partner with Operations leaders, IT Program and Portfolio Managers, and shared services to ensure process, data, reporting, training, and communications readiness.
Facilitate and support Agile planning and delivery rhythms (e.g., PI Planning, readiness checkpoints) where applicable, without limiting scope to technology initiatives.
Track delivery effectiveness and business outcomes, including adoption, value realization, and operational impact.
Lead post-implementation reviews and hypercare activities, incorporating lessons learned into future planning and delivery cycles.

Governance, Change & Communication

Provide oversight of change management and adoption strategies for priority initiatives
Ensure communications, training, and stakeholder engagement plans are coordinated and executed effectively.
Develop and deliver executive-level materials, including strategy updates, performance dashboards, risk insights, and recommendations.
Build and maintain strong relationships across lines of business, shared services, and external partners.
Champion a culture of continuous improvement, innovation, and accountability.

What You’ll Bring:

Bachelor’s degree in Business, Management, or related field; advanced degree preferred.
10+ years of experience in strategy, operations leadership, enterprise planning, or large-scale initiative execution within financial services or insurance.
Proven ability to lead complex, cross-functional initiatives spanning business and technology.
Strong experience translating strategy into execution with measurable outcomes.
Familiarity with Agile delivery environments and portfolio governance; Agile certification preferred but not required.
Exceptional facilitation, prioritization, and stakeholder management skills.
Strong executive communication and storytelling capability.
Experience or exposure to problem-solving and continuous improvement methodologies (e.g., Six Sigma, Lean, or similar) preferred.

Core Competencies

Enterprise Strategy & Planning: Connects vision to executable priorities.
Strategic Execution: Drives disciplined delivery across diverse initiatives.
Business & Technology Partnership: Leverages technology as an enabler, not the driver.
Operational Readiness & Adoption: Ensures change delivers real results.
Leadership & Influence: Builds trust and alignment across senior stakeholders.
Continuous Improvement: Uses insight and feedback to refine strategy and execution.
Structured Problem Solving: Applies continuous improvement and root-cause methodologies to complex, cross-functional challenges.

Pay Transparency

Salary Range: $115,000-$165,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93471

Associate, Implementation Specialist (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:

The Implementation Specialist is accountable for the end-to-end delivery of assigned New York Life Group Benefit Solutions (GBS) product implementations for new and existing clients. This role leads implementations from point of sale through transition to ongoing account management, ensuring timely, accurate, and high-quality execution.

Operating under manager oversight, the Implementation Specialist independently manages a portfolio of low to moderate complexity cases and is responsible for overall implementation outcomes. The role provides structured client guidance, applies professional judgment within established guidelines, and drives cross-functional coordination to deliver a positive and seamless client experience.

What You'll Do:

End-to-End Implementation Ownership

Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service.
Leads implementations independently — not in a support capacity — with direct accountability for timeliness, accuracy, and execution quality.
Establishes and manages milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live.
Coordinates and aligns internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management.
Ensures deliverables are completed in accordance with defined implementation standards, processes, and service expectations.
Maintains comprehensive and accurate documentation throughout the implementation process.

Client Guidance and Expertise

Serves as the primary implementation lead and point of contact for clients, brokers, and internal partners during the implementation phase.
Provides structured guidance and education to clients regarding plan design requirements, enrollment processes, data exchange specifications, and administrative workflows.
Interprets client needs and translates them into clear operational requirements for internal teams.
Advises clients on process requirements, timelines, risks, and best practices to support informed decision-making.
Manages expectations through clear, proactive communication and professional issue resolution.
Applies working knowledge of Group Benefit products (e.g., VB, LAD, Absence) to ensure accurate setup and client readiness.

Decision-Making and Professional Judgment

Operates with manager-level oversight, exercising independent judgment within established policies and implementation guidelines.
Makes day-to-day decisions regarding scope clarification, milestone management, issue resolution, and stakeholder coordination.
Escalates complex, non-standard, or high-risk issues appropriately to leadership.
Balances multiple concurrent implementations, prioritizing effectively to meet service and quality expectations.
Identifies routine process improvement opportunities and participates in continuous improvement initiatives.

Scope

Manages implementations for stand-alone policies across the Group Benefit product suite for clients with fewer than 1,000 lives.
Oversees a portfolio of low to moderate complexity implementations.
Does not supervise other employees but may provide informal guidance related to implementation processes.

Requirements

1–2 years of experience in insurance, benefits, or a related industry.
1–2 years of client-facing or customer-facing experience preferred.
Working knowledge of one or more Group Benefit products.
Strong organizational skills with demonstrated ability to manage multiple timelines.
Effective written and verbal communication skills.
Ability to exercise sound judgment within defined processes and policies.
Bachelor’s degree preferred or equivalent work experience.

Pay Transparency

Salary Range: $65,000-$92,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93487

Senior Associate, Absence Planning Configuration Specialist (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:
New York Life Group Benefit Solutions (GBS) is seeking an Absence Planning Configuration Specialist to join our Implementation team. This role blends hands-on system configuration, client onboarding support, and structured testing to enable accurate, efficient, and scalable setup of employer leave and Short-Term Disability (STD) plans within our vendor partner platform (myLeaveGuide Pro).

You’ll be a key client-facing configuration partner—working with employers and brokers, as well as Implementation Managers, account teams, product partners, and the vendor—to gather requirements, translate plan provisions into system configurations, validate accuracy, and continuously improve the setup experience.

What You’ll Do:

Client Engagement & Stakeholder Management

Lead client and broker working sessions to gather inputs, walk through the portal, confirm plan intent, and drive timely decisions.
Coordinate across internal partners and the vendor by documenting requirements, managing dependencies, and closing gaps that impact setup and timelines.

Plan Data Intake & Analysis

Gather and analyze plan, eligibility, and workflow requirements; translate into configuration-ready templates.
Identify data gaps and resolve them with stakeholders; track updates through final approval.
Improve and standardize the data collection process to reduce manual effort and rework across implementations.
System Setup & Configuration
Create and configure employer accounts in myLeaveGuide Pro in accordance with internal standards and client needs.
Configure custom benefits and employer-specific overrides; set workflow policies and document configuration rationale.

Quality Assurance & Validation

Execute structured testing and validation; manage access codes for testing and deployment.
Confirm benefit accuracy, eligibility rules, waiting periods, and job protection settings; update configurations based on results and feedback.

Documentation & Continuous Improvement

Maintain configuration and testing records; contribute to baseline templates, standards, and playbooks.

What You’ll Bring:

3+ years of experience with group insurance products; benefits administration, HRIS implementation, leave management, or configuration preferred.
Strong stakeholder management skills: able to coordinate inputs, negotiate priorities, and drive decisions to closure.
Ability to interpret leave and disability policies and translate requirements into system configurations.
High attention to detail with strong analytical and organizational skills.
Excellent written, verbal, and presentation skills; able to explain complex plan provisions clearly.
Proficiency with Microsoft Excel, Word, PowerPoint; familiarity with SharePoint, Salesforce, and collaboration tools is a plus.

Pay Transparency

Salary Range: $75,000-$90,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93380

Senior Associate - Data Governance & Stewardship Lead (Remote, any state, US)

Location Designation: Fully Remote

Job Title: New York Life Group Benefits Solutions (GBS) - Data Governance and Stewardship Leader

Location: Remote or Hybrid/Philadelphia, PA or New York Office
Reports To: GBS Business Data Strategy Lead

Employment Type: Full-Time

Business Overview:

The GBS Data Governance and Stewardship Leader will establish and scale a sustainable data governance framework as part of the Center of Excellence (COE). This role is responsible for driving data definitions and quality, delivering best‑practice training, and ensuring adherence to governance policies across the organization. As a key member of the COE Data & Analytics team, the leader will partner with IT and business teams to ensure that data can be trusted, remains secure, and is effectively leveraged to support strategic and operational decision‑making.

Role Overview:

We are seeking an experienced Data Governance and Stewardship professional to lead the development and execution of a data governance and management framework. This role ensures data consistency, compliance, and integrity across financial and operational domains, including Sales, Underwriting, Operations, Claims, Actuarial, and Finance.

Working closely with business leaders, technology teams, and data professionals, this role supports New York Life’s Data Strategy by enhancing data discoverability, quality, and compliance.

The leader will develop governance policies, standards, and best practices; drive stewardship and ownership across departments; and manage critical initiatives related to data classification, cataloging, quality, access, and usage. Additionally, this role monitors and reports on the performance and compliance of the overall data governance program, ensuring data is well organized, accessible, secure, and valuable.

What You'll Will Do:

Develop and lead the implementation of the data governance roadmap.
Play a key role in establishing an division-wide data governance framework, with a focus on governing data as an enterprise asset, addressing regulatory requirements, and protection of sensitive data through organizational behavior, policies and standards, governance metrics, processes, and related tools.
Support the mission and goals of the cross-functional Data Governance Council.
Collaborate with data product managers, SMEs, and engineers to capture business context, align it with technical architecture and strengthen metadata documentation.
Expand metadata repository to include source-to-target data lineage mapping and Business-friendly names for technical fields.
Drive adoption of governance tools through training sessions, user enablement, and data owner/steward playbooks.
Support Governance Technologies: Assist in the implementation and maintenance of platforms such as:
- Data Catalog (e.g., Collibra, Atlan)
- Master/Reference Data Management (MDM/RDM)
- Data Quality tools

Key Responsibilities

Lead the Data Governance Strategy: Develop and execute a data governance framework that aligns with corporate priorities, regulatory compliance, and business needs.
Establish Data Stewardship: Build and manage a network of business and technical data stewards. Define roles, responsibilities, and operating procedures. Facilitate Data Stewardship meetings to drive adoption of standards and resolve issues.
Operationalize Data Governance: Help bring our Data Governance and Data Management framework to life by embedding best practices into project workflows and everyday work.
Organizational Alignment: Partner with New York Life’s Corporate Data Governance and Data Management teams to ensure alignment.
Ensure Data Quality & Integrity: Oversee data quality initiatives including management of consolidated data sets.
Enable Data Standardization: Provide data and business analysis support to harmonize data across the applications.
Data Ownership & Accountability: Promote accountability and best practices for data stewardship across the organization.
Policy and Standards Development: Establish data definitions, naming conventions, classification schemas, and metadata standards.
Regulatory and Risk Compliance: Ensure compliance with privacy, security, and regulatory requirements (e.g., HIPAA, FINRA, SOC 2, ERISA, GDPR, CCPA, NY DFS etc.).

Collaboration Across Functions: Serve as a liaison between Business and Technology to ensure that data related business requirements for governing data are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning.

Tooling and Enablement: Assess and implement data governance technologies as needed and establish usage protocols.
Change Management: Lead communication, training, and engagement to cultivate a data ownership mindset across the organization.

Continuous Improvement: Monitor and measure the effectiveness and maturity of the data governance program, and report on key performance indicators and metrics.

What You'll Bring:

Required

5+ years of experience in data governance, stewardship, or data management.
Proven experience leading data governance and management initiatives in complex environments.
Strong Insurance Industry Experience (Group Benefits Industry strongly preferred).
Strong understanding of data lifecycle management, data quality frameworks, metadata management, and data classification.
Skilled in data lineage, master data management (MDM), and data cataloging tools.
Experience implementing and operating a data governance framework across business and technology.

Experience building governance in federated data environments and across complex/hybrid data ownership structures.
Strong experience in people and relationship management. Ability to effectively challenge all levels of an organization and offer value-add solutions to meet data governance objectives.
Familiarity with SQL, Python and data modeling concepts. Working in Agile environments using Jira, Confluence, and SharePoint are a plus.
Strong understanding of regulatory and compliance requirements.
Hands-on experience with Atlan or similar metadata management tools. Familiarity with data quality and observability tools (e.g., Anomalo).#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93386

Senior Associate - Web Services Integration Specialist (Remote, any state, US)

Job Requisition ID: 93371

Location Designation: Hybrid - 3 days per quarter

Role Overview:

We are seeking a highly skilled and motivated Web Services Integration Specialist to join our Integration Services team within the Application Production Support & Operations (APSO) organization. In this enterprise-critical role, you will be responsible for the ongoing management, support, and enhancement of a large-scale API ecosystem that enables seamless integration across cloud-based, on-premises, and third-party platforms.

You will play a key role in ensuring the stability, scalability, and performance of services that support essential business functions across the enterprise. This position demands hands-on involvement with API runtime operations, proactive incident response, and continuous collaboration with development teams, infrastructure groups, and external partners. You’ll work closely with engineers, analysts, and solution architects to deliver resilient, high-performing integrations that power enterprise applications.

What You’ll Do:

• Manage and monitor the health and performance of Java and MuleSoft-based web services.

• Design and maintain monitoring frameworks, including the VS Integration Dashboard.

• Develop and implement proactive alerting systems, incident response protocols, and root cause analysis (RCA) processes in alignment with SWAT and Problem Management methodologies.

• Identify and resolve system issues, identify common patterns and document best practices

• Serve as a senior escalation point for complex production issues, ensuring swift and effective resolution.

• Collaborate with internal teams—including AppDev, Infrastructure, EIS, and Level 2 support—as well as third-party vendors and partners.

• Maintain a federated API inventory and manage configuration lifecycles.

• Communicate infrastructure changes and maintenance impacts to relevant stakeholders.

• Drive structured feedback loops with development teams to enhance future software iterations.

• Define and execute roadmaps to strengthen system performance, reliability, and scalability.

• Mentor and support L2 integration support team members, promoting knowledge sharing and operational excellence.

Technical Environment:

• Languages & Platforms: Java, MuleSoft

• Hosting: AWS, on-premises infrastructure, and SaaS platforms

• Integrations: Enterprise-wide web services and APIs

• API Testing Tools: Postman/SOAP UI

What You’ll Bring:

• Minimum 5 years of experience in application support, integration, or software development roles

• At least 3 years of hands-on experience with MuleSoft and Java

• Proficiency in web services and API development using REST/SOAP, XML, XSD, WSDL, and RAML

• Strong experience with authentication and security protocols such as OAuth, Mutual TLS, and Basic Auth

• Solid background in working with Oracle, PostgreSQL, or SQL Server

• Familiarity with Linux, shell scripting, and MuleSoft connectors (e.g., FTP, SMTP, JDBC)

• Practical knowledge of AWS cloud services and architecture

• Understanding of identity and access standards like SAML and OAuth

• Strong ability to diagnose issues and determine root cause

• Excellent analytic, troubleshooting, and interpersonal communication skills

• Ability to thrive in a fast-paced, agile, and collaborative environment

• Able to prioritize and execute tasks in a high-pressure environment

• Highly self-motivated and directed, with keen attention to detail

• Experience with monitoring and alerting tools such as New Relic, Sumo Logic, and PagerDuty

• Familiarity with industry data standards such as ACORD (a plus)

• Exposure to DevOps practices and CI/CD tools like Jenkins or GitLab

• Industry experience in Life Insurance, Financial Services, or High-Tech environments

• Working knowledge of Agile methodologies, particularly the Scaled Agile Framework (SAFe)

Job Level: LEVELPF3

Pay Transparency

Salary Range: $90,000-$128,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Our Benefits

Our Commitment to Inclusion

Job Requisition ID: 93371

Senior Associate, External Wholesaler - Annuities (NC and SC) (Remote, any state, US)

Location Designation: Hybrid - 1 day per quarter

Role Overview:

Our External wholesaler is responsible for representing New York Life annuity products through Wire House, Independent and Bank advisors in specific territories. Preferred location for this role is Charlotte area but must live in NC or SC to apply.

What You'll Do:

• Work to develop sales of Immediate, Fixed Deferred, Indexed and Variable annuities in an existing territory
• Generate sales
• Develop a business plan to maximize market share, assets and profitability for assigned territory
• Present New York Life products and services to financial advisors knowledgeably and effectively so that they can clearly identify the benefits of the products relative to its competitors
• Provide advisors technical information, including a strong knowledge of the competitive landscape, financial markets and industry related topics
• Work closely and communicate effectively with Sales Management
• Drive a full schedule of appointments. Utilization of our contact management system (Salesforce) for activity
• Manage travel and expense budget to assigned amount
• This role will cover the following territories: North Carolina and South Carolina

What You'll Bring

• 5+ years of related sales and industry experience
• College Degree Preferred
• FINRA 7, 63 and State Life Insurance license
• Requires in-depth knowledge and experience
• Understands key business drivers; uses knowledge of best practices and the competition to improve processes and procedures
• Experience with Salesforce and Concur strongly preferred

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

#LI - EM1

#LI - REMOTE

Pay Transparency

Salary Range: $80,000 - $100,000

Overtime eligible: Exempt

Discretionary bonus eligible: No

Sales bonus eligible: Yes

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93377

Corporate Vice President - Disaster Recovery and Resiliency Architect (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter

New York Life is standing up a repeatable, automation-first Disaster Recovery (DR) operating model to ensure the company can sustain a Minimum Viable Company (MVC) and recover priority services within 48 hours. As the DR Recovery Lead (IT Operations), you will be the single-threaded owner for day-to-day DR operations—driving orchestrated recovery execution, maintaining infrastructure and application runbooks, coordinating cross-technology teams and vendors, and ensuring audit-ready evidence for quarterly exercises and an annual recovery test calendar. You will align DR capabilities with enterprise architecture and regulatory standards while continuously improving resiliency across the organization.

What You’ll Do:

Own disaster recovery operations and runbooks by building, maintaining, and continuously improving infrastructure and application recovery documentation, including integrations and upstream/downstream dependencies, aligned with the enterprise DR framework and RACI
Execute automation-first, orchestrated recoveries using infrastructure-as-code (IaC), CI/CD pipelines, and evidence harnesses to capture artifacts, health checks, and outcomes for audit purposes
Plan and lead quarterly tabletop and functional DR validations, manage an annual DR exercise calendar, and coordinate test execution, evidence collection, and acceptance with business owners
Safeguard DR environments by monitoring configuration parity and drift, ensuring capacity and readiness across failover patterns, and coordinating change windows with APSO and CAB
Coordinate secure restoration activities, including IAM, keys, certificates, and control re-enablement, in alignment with cyber incident response procedures
Partner with DBA and data teams to ensure data recovery integrity through backup/restore or replication, validation, and reconciliation processes
Define and execute service health verification using synthetic probes, SLIs, SLOs, and dashboards to validate recoverability
Manage third-party vendors by coordinating SLAs, negotiating test windows, and validating contractual obligations and evidence
Maintain and prioritize Critical Business Service (CBS) inventories and dependency mappings, scaling DR playbooks across priority services
Serve as the DR operations lead during activations, coordinating communications and cross-technology execution through recovery

Added Focus Areas

Ensure architectural alignment by validating DR strategies, patterns, and runbooks against enterprise architecture standards, reference architectures, and future-state infrastructure plans; participate in design reviews and define DR non-functional requirements
Engineer and operate DR solutions across on-premises and multi-cloud environments (e.g., AWS and Azure), leveraging cloud-native patterns such as active/active, regional failover, immutable infrastructure, and serverless recovery
Embed regulatory and compliance controls by maintaining audit-ready evidence and traceability aligned with NYDFS, SOX, GDPR, NIST (e.g., SP 800-34 and 800-61), and ISO 22301 requirements
Drive continuous improvement through quarterly DR improvement backlogs, piloting emerging techniques such as chaos engineering, game days, and AI-assisted recovery validation, while retiring manual processes and reporting ROI

Who You’ll Work With

Enterprise Architecture and Value Stream architects
Application owners and development teams
IT Operations, Security, DBA/Data, and SRE/Observability teams
APSO and Change Management
Key vendors and third-party partners

What You’ll Bring:

8+ years of experience in IT Operations, SRE, Disaster Recovery, or equivalent enterprise resiliency roles
Hands-on experience with DR patterns such as active/active and active/passive, backup and restore, replication, and hybrid or multi-cloud infrastructure
Strong automation and infrastructure-as-code expertise (e.g., Terraform, CloudFormation), CI/CD pipelines, and scripting (PowerShell, Bash, or Python)
Proven experience planning and executing DR tests, from tabletop exercises through functional validation, with rigorous evidence capture
Familiarity with restoring security controls, including IAM, PKI, and secrets, aligned with cyber incident response runbooks
Strong observability expertise, including health checks, synthetic probes, SLIs, SLOs, and dashboards
Experience managing vendors, coordinating change and incident processes (e.g., APSO and CAB), and facilitating cross-functional execution in RACI-governed programs
Ability to interpret enterprise architecture standards and reference architectures, with working knowledge of regulatory requirements including NYDFS, SOX, GDPR, NIST, and ISO 22301 as they apply to DR
Excellent communication, leadership, and decision-making skills, particularly in high-pressure situations

Nice to Have

Experience in financial services or other highly regulated industries
Relevant certifications such as ITIL, AWS or Azure Architect/Operations, DRII/BCI, or security certifications (e.g., CISSP, GCIH)
Experience with chaos engineering, game-day design, and AI-assisted testing or recovery validation

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93375

Corporate Vice President, National Accounts Team Lead - West (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:
The National Accounts Team Lead is responsible for leading, developing, and driving performance of Account Executives within the West Region. Partnering closely with the Region Lead, this role ensures Regional and National strategies are translated into strong execution, sustained growth, and consistent business results.

The Team Lead serves as the primary people leader for Account Executives, a growth catalyst for books of business, and an executive sponsor for key clients. This role does not carry a direct book of business and is accountable for regional performance, talent development, and client outcomes.

**Preferred candidate location is Texas, Colorado, Arizona, or Western U.S.**

What You’ll Do:

Account Executive Leadership & Performance
• Lead, coach, and manage Account Executives to achieve individual and regional growth, retention, and activity goals
• Establish clear performance expectations and accountability aligned with regional priorities
• Conduct regular pipeline, book strategy, and performance reviews
• Identify and address performance gaps, partnering with the Region Lead on talent decisions and succession planning
• Foster a high-performance, collaborative culture focused on client outcomes and growth

Partnership with Region Lead
• Serve as a close strategic partner to the Region Lead in setting priorities, growth strategies, and execution plans
• Translate regional and national strategy into clear, actionable expectations for Account Executives
• Provide ongoing insight to the Region Lead on performance trends, risks, talent readiness, and capacity
• Align on resource allocation, client prioritization, and escalation decisions

Growth, Retention & Re-Enrollment Leadership
• Drive disciplined execution of regional growth initiatives, including cross-sell, upsell, and new lines of business
• Ensure strong planning and execution for re-enrollment campaigns across the regional portfolio
• Partner with Account Executives to develop and execute book growth strategies
• Identify and scale best practices that improve retention and expansion

Executive Sponsorship & Client Leadership
• Serve as executive sponsor for select strategic clients, supporting retention, growth, and long-term partnership
• Participate in senior-level client, broker, and consultant engagements as needed
• Support Account Executives in complex negotiations, renewals, and strategic discussions
• Lead coordination and resolution of high-impact client issues, ensuring accountability and follow-through

Underwriting & Pricing Collaboration
• Partner closely with Underwriting to support pricing strategy, renewal positioning, and complex negotiations
• Provide field and client insight to Underwriting to support balanced pricing and competitive outcomes
• Collaborate with Account Executives and Underwriting to align client strategy, financial objectives, and long-term relationship goals

Cross-Functional Leadership & Execution
• Work effectively across Sales, Underwriting, Service, Claims, and other internal partners to drive outcomes
• Ensure adoption of tools, processes, and operating practices that support effective execution
• Proactively identify risks and remove barriers to performance through influence and coordination

What You’ll Bring:
• Bachelor’s degree and/or equivalent experience; advanced degree preferred
• 10+ years of experience in National Accounts, group benefits, employee benefits, or a related commercial insurance environment
• Demonstrated experience leading and developing sales or account management teams
• Proven ability to drive growth and results through others
• Strong executive presence with experience serving as an executive sponsor and leading complex client situations
• Experience partnering with Underwriting on pricing strategy and renewal negotiations
• Strong cross-functional leadership and influencing skills
• Excellent communication, judgment, and decision-making skills
• Willingness to travel as needed to support client, broker, and team engagement

Colorado Statement:

#LI-SV1

#LI-REMOTE

Pay Transparency

Salary range: $120,000 + sales incentive

Overtime eligible: Exempt

Discretionary bonus eligible: No

Sales bonus eligible: Yes

Our Benefits

Our Diversity Promise

Job Requisition ID: 93378

#GBS

Senior Associate, Enroller Manager (Remote, any state, US)

Location Designation: Fully Remote

Role Overview:

The Enroller Manager is a senior individual-contributor role within New York Life Group Benefit Solutions, accountable for the strategic planning, execution, and continuous improvement of enrollment staffing operations. This role leads the end-to-end lifecycle of vendor enrollers (benefit counselors), ensuring enrollment events are staffed with high-quality, credentialed professionals who deliver an exceptional client and participant experience.

Operating with a high degree of autonomy, the Enroller Manager serves as a subject matter expert (SME) for enrollment staffing strategy, group benefits enrollment practices, and vendor performance management. The role partners closely with Sales, Service, and Field Leadership to align staffing decisions with business priorities, cost efficiency, and client complexity.

What You'll Do:

Strategic Staffing & Workforce Planning

Independently forecast enrollment staffing demand across assigned markets, factoring in seasonality, client complexity, geographic considerations, and enrollment modality.
Develop and execute proactive recruitment strategies to maintain a deep, ready bench of experienced enrollers.
Evaluate staffing models and recommend improvements to optimize cost, quality, and coverage.

Recruitment, Hiring & Vendor Oversight

Lead end-to-end recruitment, selection, onboarding, and performance management of vendor enrollers.
Apply expert judgment to assess qualifications, licensing, and fit.
Maintain strong professional relationships with experienced enrollers and insurance agents.

Enrollment Execution & Account Readiness

Partner with Sales Offices and internal teams to ensure enrollment readiness.
Deliver account-specific training and briefings.
Anticipate and resolve enrollment risks independently.

SME Leadership & Cross-Functional Influence

Act as a trusted advisor to Sales and Service teams.
Educate partners on staffing best practices.
Contribute thought leadership to enrollment strategy.

Reporting, Compliance & Continuous Improvement

Ensure post-enrollment reconciliation and expense compliance.
Analyze performance trends and recommend improvements.
Lead or support special projects.

What You'll Bring:

Minimum 3 years of experience in enrollment staffing or group benefits operations.
Working knowledge of group benefits and enrollment mechanics.
Established insurance agent or enroller network preferred.
Strong decision-making, organizational, and communication skills.
Technology-savvy with demonstrated ability to use tools such as Smartsheet, payroll and timekeeping systems, Adobe applications, and emerging AI-enabled tools to improve operational efficiency, reporting accuracy, and decision-making.

Preferred Qualifications

Bachelor’s degree or equivalent experience.
Active insurance license or ability to obtain.
Advanced Microsoft Office proficiency.

Pay Transparency

Salary Range: $63,000 - $70,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93324

Senior Associate, Universal Purchase Experience Product Owner (Remote, any state, US)

Location Designation: Hybrid - 1 day per quarter

Job Description – Universal Purchase Experience Product Owner

Overview of New York Life

New York Life’s culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here, you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. As a Fortune 100 company and industry leader, we offer opportunities to tackle meaningful challenges, grow your career, and make a real impact on the lives of others.

Business Unit Overview

New York Life’s Purchase Experience (PX) value stream is transforming the end-to-end purchase experience for agents, clients, and operations across all product lines, including life insurance, annuities, long-term care, disability insurance, business solutions, and wealth management.

Role Overview: Universal Purchase Experience Product Owner

The Universal Purchase Experience (UPX) Product Owner supports modernization of New York Life’s new business capabilities by executing on defined priorities while partnering closely with technology, operations, compliance, distribution, and other value streams.

This role supports delivery of assigned UPX capabilities and contributes to execution and continuous improvement aligned to the PX strategy.

Key Responsibilities

Product Ownership & Strategy

Support delivery of key capabilities within the Universal Purchase Experience (UPX), enhancing purchase processes and workflows by leveraging digital tools and data insights.
Support the product lifecycle for assigned UPX capabilities, including backlog definition, delivery, launch, and continuous improvement under the guidance of Product Management leadership.
In partnership with the Product Manager, contribute to maintaining a product roadmap supporting PX modernization objectives.
Identify opportunities to streamline workflows and modernize capabilities, providing recommendations for prioritization.
Create, manage, and refine the product backlog based on customer needs, business value, and strategic direction.
Clearly communicate user stories, requirements, and priorities to development teams.
Engage with stakeholders to gather feedback, understand requirements, and ensure alignment with defined objectives.
Provide recommendations on scope, features, and priorities for Product Manager review, escalating risks and trade-offs as needed.
Review completed work to ensure it meets acceptance criteria and quality standards, including participation in UAT activities.
Partner with support teams to help triage and resolve production issues.

Innovation & Modernization

Partner with technology teams by providing operational and user insights to support future-state architecture discussions.
Evaluate industry trends to identify innovation opportunities.
Champion intuitive, consistent, and frictionless experiences for agents, clients, and internal users.

Cross-Functional Collaboration

Collaborate with business owners, technology, operations, compliance, and distribution partners.
Work closely with UX/UI teams to support user-centered digital workflows.
Collaborate with stakeholders across value streams to execute aligned priorities and ensure requirements and delivery expectations are clearly understood.

Execution & Delivery

Execute sprint-level delivery activities including backlog grooming, sprint planning support, UAT coordination, and release readiness.
Translate business needs into product requirements, epics, and user stories.
Partner with technology teams on sprint planning and release execution.
Manage vendor interactions where applicable.
Ensure adherence to regulatory and compliance requirements.

Qualifications

Required

Bachelor’s degree in Business, Finance, Technology, or a related field.
3–5 years of experience in product, business ownership, or operations roles supporting digital initiatives.
Experience supporting digital product initiatives in a cross-functional environment.
Strong proficiency in Jira and Microsoft Office products such as Excel, PowerPoint and Word
Strong understanding of life and annuity products, suitability, replacements, funding, and new business workflows.
Experience driving process optimization and modernization.
Strong communication and stakeholder management skills.
Experience working in Agile environments.

Preferred

Experience with new business systems (front end eApplications, Suitability rules-engines, internal/external funding).
Knowledge of digital purchase journey best practices.
Agile certifications (PO/PM, PMI-ACP) or equivalent experience.

Core Competencies

Strategic and analytical thinker
Customer- and advisor-focused mindset
Strong collaboration and influencing skills
Passion for digital transformation and modernization

#LI-JM14

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93421

Corporate Vice President, Product Design (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

Director, Product Design

What makes us stand out:
As an award-winning Fortune 100 Company, diversity and humanity are deeply rooted values in our company culture. We are vocal advocates for a supportive and inclusive work culture that inspires our employees to do meaningful, life-changing work. We believe there is a wealth of knowledge we can learn from one another, and that together, we can enact real-world change.

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. If you're ready to channel your creativity and strategic insight into an environment that values impact, we can't wait to welcome you to our team.

About the role:
We’re building the next generation of innovative digital products in our industry, and we’re looking for an energetic, proactive Director of Product Design to help deliver this vision. We’re looking for a dedicated Principal digital designer who can execute a strategic vision for NYL, building within and across a portfolio of digital products used by consumers and NYL agents into one seamless, intuitive experience. The Director will collaborate with a team of Directors of Product Design and work across a portfolio of digital products in our Value Streams (outcome-based departments).

You’ll be collaborating extensively to not only craft help individual cutting-edge, user-centered digital product experiences, but also connect end-to-end digital experiences and other multi-channel experiences within and across the Value Streams for our customers and agents. This position has a tremendous impact on our business and plays a crucial role in the NYL ecosystem.

This role will also contribute to the growth and maturity of digital product design capability including maturing processes, establishing professional growth and advancement pathways, nurturing a design culture and providing coaching and mentorship, and advocating for the value of design in the organization.

What you’ll do:
Design concepting and detailed design handoff to development

Lead early-stage design concepting by turning ambiguous problem spaces into clear, testable concepts and experience flows grounded in user and business needs.
Work closely with design leadership to ensure consistent application of standards and alignment with evolving strategic direction.
Translate validated concepts into detailed, production-ready design specifications, including component-level documentation, edge cases, and responsive behaviors.
Partner closely with engineering during handoff and implementation, providing clear design artifacts, answering questions, and reviewing builds to ensure high-quality execution.[L(1]

Contribute to work across our digital product portfolio

Contribute to the end-to-end design of a portfolio of digital products, ensuring each experience is usable, engaging, and aligned to the broader product strategy.
Prioritize design efforts across multiple workstreams, balancing long-term vision work with near-term delivery needs in partnership with Product and Engineering.
Perform end-to-end design research and discovery activities to inform experience strategy, content, and UX decisions across both our financial education platform and NYL.com.
Drive consistency and quality across the portfolio by leveraging and evolving shared design systems, patterns, and standards.
Understand the impact of design across products, using insights to iterate[L(2] [TC3] and inform experience improvements[L(4] [L(5]

Cross-functional creation and collaboration

Partner with cross functional team for delivery: Collaborate with design leadership, product owners, engineering, and implementation teams, driving alignment and decision-making across a large-scale, multi-year implementation and in-year MVP delivery.
Contribute to co-creation and workshops: Participate in working sessions and to define and ideate, align stakeholders, and enable confident decisions.
Partner with design leadership: Collaborate closely with design, product, and business leadership across NYL to shape project direction, maintain alignment with strategic objectives, and advocate for a cohesive, experience-led vision across teams.

Leadership and collaboration

Partner with senior leadership for delivery: Partner widely with department and program leadership, implementation managers, product managers and owners, engineering, and others in the large-scale, multi-year implementation and in-year accelerated MVP delivery
Lead well-structured facilitation and workshops: Structure and facilitate meetings, workshops, and brainstorming sessions to co-create design strategy related deliverables
Partner with design leadership: Collaborate closely across NYL with designers, product managers, production team, and program and business leaders to execute projects and maintain alignment on strategic directions

You should have:

Portfolio **Please include a portfolio or case studies as a document or link with your resume when applying, including any passwords. Please DO NOT use Drop box or other file sharing solution, we cannot access it.**
Expert understanding of human-centered design principles, interaction design, visual design, and user experience.
A bachelor's in a relevant field such as Design, Interaction Design, Communication Design or a related discipline. Equivalent practical experience will also be considered.

What You’ll Bring:
Your design experience

At least 5 years in digital product design, including a track record of shipping high quality digital designs for consumers and a range of digital product types (e.g., responsive web, apps, portals, etc.)
Experience with designing for multiple projects in a fast-paced, very deadline-driven environment[L(6] [L(7] [L(8] [TC9] [TC10]
Experience leveraging design systems and comfort working with content-heavy experiences and structured systems

Your technical abilities include

A successful track record of shipping digital experience designs in a Scaled Agile (SAFe) environment across a range of front-ends and platforms (e.g., content management systems, low/no-code platforms, framework-based front ends, native apps)
Familiarity with technical architecture concepts including service-oriented architecture and micro-services, data models, and front-end programming (e.g., HTML, CSS)
Mastery of design and prototyping tools (e.g., Figma, Adobe Creative Suite) and digital whiteboard/facilitation tools (e.g., Figjam, Miro)

Your leadership and communication style

Adaptable with the ability to bring clarity and structure to ambiguity.
Strong communication skills: Ability to leverage your expert communication, presentation, and interpersonal skills with cross-functional teams, stakeholders, and executives.
Strong organization and attention to detail.

And if you have this, we really want to hear from you

Experience in life insurance, financial services, or other highly regulated industry for complex application or servicing experiences

Pay Transparency

Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93465

Corporate Vice President, Purchase Experience - Insights & Analytics (New York, NY, US)

Location Designation: Hybrid - 1 day per week

Purchase Experience - Insights & Analytics

Location Designation: Hybrid – 1 day per week

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Role Overview:

We are seeking a senior analytics leader to serve as the primary owner of how Purchase Experience (PX) performance against its Objectives & Key Results (OKRs) is defined, measured, and communicated. This role is responsible for governing and communicating the metrics that inform leadership’s understanding of operational performance across new business and underwriting.

The individual in this position will operate as a senior individual contributor, leading through expertise and judgment. The role requires executive presence, independent ownership of recurring leadership reporting, and the ability to translate complex operational data into clear, insight-driven guidance.

The successful candidate will balance technical depth with business acumen, ensuring that PX leadership has a consistent, accurate, and actionable view of performance.

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What You’ll Do:

OKR & Performance Ownership

· Serve as the primary owner of PX OKRs and core operational performance metrics

· Translate qualitative business objectives into measurable frameworks with clear definitions, thresholds, and governance

· Provide structured updates on key PX initiatives, linking program activity to measurable performance outcomes

· Maintain metric integrity and consistency across reporting cycles, including documentation of logic, assumptions, and changes

· Support underwriting modernization initiatives (including morbidity and model evaluation efforts) by defining and tracking performance metrics that assess operational impact and outcomes

· Proactively identify trends, risks, and emerging performance issues

Executive & Leadership Reporting

· Lead the development and delivery of recurring monthly PX performance materials for senior leadership forums

· Present insights focused on trends, drivers, trade-offs, and implications

· Confidently field leadership questions regarding performance movement, assumptions, and data limitations

· Anticipate potential areas of concern and prepare supporting analysis as needed

Insight & Business Partnership

· Partner closely with Underwriting, Operations, and Product leaders to ensure performance measurement reflects operational reality

· Guide stakeholders in interpreting performance data responsibly and consistently

· Provide structured, data-driven recommendations when performance deviates from expectations

· Develop and refine underwriting performance analytics across Life, LTC, and IDI, including cohort-level segmentation and comparative performance insights where relevant

· Lead targeted ad-hoc analyses and deep dives that inform executive decisions, while maintaining disciplined ownership of core reporting priorities

Dashboard & Data Stewardship

· Own and maintain dashboards supporting PX OKRs and performance metrics

· Independently source, validate, and analyze complex operational data using SQL and BI tools (e.g., Tableau)

· Ensure reliability, usability, and sustainability of reporting infrastructure

· Partner with IT and data platform teams to strengthen data governance and reduce single points of failure

Subject Matter Leadership

· Develop deep expertise in PX operations and new business data over time

· Serve as a trusted point of contact for performance-related inquiries and investigations

· Build credibility through sound judgment, clear communication, and consistent ownership

---

What You’ll Bring:

Experience & Background

· Demonstrated experience owning executive-facing reporting materials

· Experience translating ambiguous or qualitative objectives into structured, quantitative measurement frameworks

· Experience operating in operational, underwriting, or process-driven environments preferred

Technical Capabilities

· Experience building and maintaining dashboards in BI tools such as Tableau

· Comfort working with imperfect or evolving data while maintaining analytical rigor

· SQL proficiency with the ability to independently source, validate, and manipulate operational datasets

Leadership & Communication

· Executive presence and the ability to engage confidently with senior stakeholders

· Strong written and verbal communication skills, with the ability to synthesize complex information into clear insights

· Ability to manage multiple concurrent priorities while maintaining accountability and quality

· High judgment and comfort operating with independence in a visible, leadership-facing role

#LI-JM14

Pay Transparency

Salary Range: $119,000-$190,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93501

Agent and Advisor CRM Product Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The Sales Central Product Manager for the Field Experience (FX) Value Stream will be responsible for the product strategy, designing and enhancing the digital platforms and processes supporting advisors and field leaders in our core customer relationship management (CRM), agent communication, document management, and other support systems. Our SalesCentral product acts as our hub for our client data and aspires to be an effective hub for our sales process, experience, and practice management.

The SC Product Manager also supports our InfoCentral, Paperless Office, and other sales support platforms. These products power our advisor experience, and they are a core enterprise capability. This role plays a critical part in shaping the advisor and field leader experience by driving modernization, innovation, and efficiency to create capabilities that enable best practices and inspire achieving goals and competition that benefit our clients and advisors.

As part of the Field Experience Value Stream, the Product Manager will play a key role in transforming how advisors and field leadership connect to most advisor tools enduring businesses and practices and support the core needs of our specialty planning centers of excellence such as Nautilus and the Financial Guidance COE. The Product Manager will collaborate closely with peer product managers in Field Experience Delivery, our Technology, Data, AI, and Ventures (TDAV) team, Design and Insights, and FX & Agency leadership to achieve productivity improvements, adoption goals, and reduce friction in our experiences. Platform and ecosystem simplification are critical to scaling our impact and capabilities with these products.

The ideal candidate brings deep knowledge of the insurance distribution and sales, a passion for simplifying complex systems through digital product delivery, and the ability to coach and lead cross-functional teams to deliver meaningful change.

What You’ll Do:

Product Ownership & Strategy

Own the end-to-end product lifecycle for our CRM and sales support platforms, including digital tools supporting agent communication, lead management, and document management. These products support agents and advisors throughout the sales process and building their practices. They also support the needs of our field leadership who support and guide our agents and advisors to create the most capable career Agency field force in the business.
Develop and maintain a product roadmap aligned with FX Value Stream’s strategic objectives and key results (OKRs) to ensure the effectiveness of our delivery and drive value realization.
Define and drive product roadmap (e.g., MBIs, epics) in line with product-level vision and OKRs, synchronizing and refining with respective Product Owners. This includes maintaining a capability map to allow for traceability to user experience.
Work closely with FX and Agency leaders to establish each product’s business value and support messaging, communication, and customer outreach as needed
Work with TDAV and FX Operations to improve business processes at the product level weaving in GenAI and Agentic AI to create seamless, timely experiences and insights.

Innovation & Modernization

Establish goals and enable modernization and transformation efforts across PPM products and platforms, leveraging digital tools, AI, and data to drive value.
Identify opportunities to refine end-to-end business processes impacting product success and promote continuous process improvement based on data.
Partner with stakeholders and FB Insights team to identify opportunities that innovate both advisor and field leader experiences. Integrate usability studies, research, and design standards into product requirements.
Partner with TDAV leadership to research and evaluate emerging technologies, digital tools, and industry trends to drive innovation. And collaborate to reduce our platform footprint to drive cost efficiencies and simplify the future environment for delivery.

Cross-Functional Collaboration

Bring a problem-first mindset.
Coach and enable Product Owners to collaborate with FX Enablement and FX Operations to ensure organizational readiness and change management considerations are incorporated and aligned with delivery timelines.
Identify, manage, and resolve dependencies and risks across and within value streams in concert with release train engineer (RTE) and engineering/tech lead.
Collaborate with data governance and engineering on overall product data principles, standards, and strategy
Collaborate with advisors, field partners, and internal stakeholders to gather feedback and prioritize initiatives. Make informed choices and then enable them for execution.

Execution & Delivery

Define, maintain, and track product-level OKRs, aligning with FX OKRs
Translate business goals and user needs into clear product outcomes through well-defined epics/features.
Ensure Product Owner-generated user stories deliver on committed feature expectations through clear requirements and acceptance criteria.
Consistently apply UX/UI design standards to ensure intuitive, consistent, and frictionless user experiences.
Define data input and output requirements for the end-to-end product journey aligned with value stream and business goals
Prioritize epic backlogs based on business value, effort, and strategic alignment.
Manage vendor relationships and third-party integrations as needed.
Ensure timely delivery of product releases and adherence to regulatory and compliance standards.

What You’ll Bring:

Required

Bachelor’s degree in business, Finance, Economics, or a related field.
7+ years of product management or business leadership experience within financial services, with a focus on wealth management and investments.
Proven ability to lead digital product initiatives from concept through delivery.
Strong understanding of product strategy, product lifecycle management, and customer-centered product development.
Demonstrated success in driving process optimization and technology modernization through data-driven decision making.

Strong analytical, communication, and stakeholder management skills.

Preferred

Experience with CRM platforms, for example SalesForce’s Financial Services Cloud or Sales Cloud supporting insurance distribution, sales, and practice management journeys in financial services.
Agile certification (e.g., CSPO, PMI-ACP) or experience working in agile delivery environments.

Core Competencies and Mindsets

Customer-obsessed and committed to delivering value-driven outcomes
Skilled in problem-solving, customer research interpretation, and synthesizing insights into actionable product decisions
Comfortable operating in complex environments with shifting priorities and interdependent teams
Ability to collaborate effectively across business, technology, data, and design functions
Demonstrates strategic thinking coupled with a bias toward action and continuous learning
Embraces an iterative, data-informed approach to refine product concepts and processes
Strong communicator able to tailor messaging across business and technical stakeholders
Builds strong partnerships, fosters alignment, and promotes transparent decision making

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $160,000-$228,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93475

Senior Associate, Alternatives OCIO (New York, NY, US)

Location Designation: Hybrid - 4 days per week

Position Overview

New York Life’s Office of the Chief Investment Officer (OCIO) is seeking a high-caliber Senior Associate to join its Alternatives team. This role offers a unique opportunity to work at the intersection of private markets investing and insurance-based asset management, supporting the construction and stewardship of a large, long-duration institutional portfolio.

The Senior Associate will play a meaningful role in sourcing, evaluating, and managing alternative investments designed to enhance the General Account’s long-term, risk-adjusted returns. The position is well suited for an analytically strong investment professional who is intellectually curious, highly collaborative, and motivated by long-term investing within a purpose-driven organization.

What You’ll Do:

Investment Analysis & Due Diligence

Support underwriting of new alternative investment opportunities across private equity, private credit, and structured solutions

Perform detailed financial analysis, scenario testing, and risk assessments

Prepare high-quality investment memoranda and supporting materials for senior leadership and investment committees

Partner with senior team members on idea generation and balance-sheet optimization, with a focus on capital efficiency and risk capacity

Manager Research & Market Analysis

Assist in researching and evaluating fund managers, strategies, and emerging opportunities within the alternative asset landscape

Monitor market trends, relative value, and structural considerations relevant to insurance portfolios

Portfolio Management & Monitoring

Track performance and exposures of existing alternative investments

Support portfolio construction, allocation monitoring, and ongoing risk management

Prepare periodic performance, attribution, and market-context reporting

Help manage quarterly coverage and engagement cadence with internal stakeholders and external managers

Cross-Functional Collaboration

Work closely with OCIO partners including Business Development, Portfolio Solutions, and Portfolio Management within a manager-of-managers framework

Coordinate with Legal, Compliance, Accounting, and Operations teams to support transaction execution, onboarding, and ongoing oversight

Communication & Presentation

Develop clear, concise materials for internal stakeholders, including senior management and investment committees

Contribute to strategy discussions and ad-hoc analyses across the OCIO

Project Management

Support planning and execution of new initiatives and enhancements to existing investment programs

Manage timelines, deliverables, and stakeholder coordination across multiple workstreams

What You’ll Bring:

Bachelor’s degree in Finance, Economics, Business Administration, or a related field
Progress toward CFA or other relevant professional designation preferred
2–5 years of experience in an investment, financial analysis, or institutional asset management role
Prior exposure to alternative asset classes, private markets, or insurance-oriented investing is strongly preferred
Strong analytical and quantitative skills, including financial modeling and investment valuation
Excellent written and verbal communication skills, with the ability to synthesize complex information
Highly organized with strong attention to detail and the ability to manage multiple priorities
Collaborative, team-oriented mindset with comfort working in a dynamic environment
Intellectual curiosity and a genuine interest in long-term investing within an insurance context

#LI-AM1

Pay Transparency

Salary Range: $110,000 - $150,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93440

Corporate Vice President, Digital Design Strategy and Innovation (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Director of Digital Design Strategy and Innovation

Summary:

Full-time
Based in New York City
Hybrid | Onsite 3x/week (Tues-Thurs)
Marketing, Product & Design

What makes us stand out:

As an award-winning Fortune 100 Company, diversity and humanity are deeply rooted values in our company culture. We are vocal advocates for a supportive and inclusive work culture that inspires our employees to do meaningful, life-changing work. We believe there is a wealth of knowledge we can learn from one another, and that together, we can enact real-world change.

“Having built my entire career at New York Life, I have a deep appreciation for our history of providing financial security and peace of mind to our policy owners and clients.” – Craig DeSanto, Chair, President & CEO of New York Life

About the role:

New York Life is embarking on an ambitious journey to deliver industry-leading digital experiences for our customers and agents/advisors. This is a transformative role where creativity meets purpose. Beyond concepting, this role is about the strategy and execution of digital product design strategies, concepts, and visions that inspire key partners across the organization to new heights of what’s possible to deliver on NYL’s mission and strategy.

We are seeking a visionary Director of Digital Design Strategy and Innovation to lead transformative design initiatives that elevate our customer and financial advisor/agent experiences. This role will drive innovative design strategies that connect users with intuitive, engaging, and seamless digital solutions. By collaborating across product, marketing, technology, and design teams, this leader will shape design practices that enhance customer and agent journeys, strengthen brand trust, and improve business outcomes.

What you’ll do:

Design Strategy Development:

Develop human-centered and data-driven digital product design strategies for 0-1 and 1-n digital product execution, enhancements, innovation, and strategic concept validation to deliver on NYL business strategies and OKRs
Connect digital design strategies for end-to-end cohesive and seamless experiences across departments and digital products
Partner with product, technology, business, program and other leaders to envision seamless design experiences across a range of digital product experiences for consumer/customers, agents/advisors and other priority users.
Deliver design artifacts such as wireframes, interactive prototypes, and visual concepts that translate strategic objectives into impactful experiences
Develop scalable design strategy frameworks, guidelines, and principles to ensure seamlessness and cohesion across products.
Lead efforts to integrate emerging design tools and techniques, including generative AI, to rapidly accelerate design innovation and especially rapid prototyping
Develop and deliver compelling storytelling and visual communications/materials to convey design strategies to all levels of NYL stakeholders
Design, deliver, and scale design workshops with stakeholders (e.g., product designers, product managers, etc.) to develop, iterate, and align on design strategy

Innovation & Emerging Technology:

Identify and experiment with cutting-edge design tools and frameworks, including AI-enhanced design systems, to push creative boundaries and accelerate concept validation.
Stay up to date on advances, use cases, and applications of GenAI (e.g., agentic AI)
Foster an experimentation culture, leveraging design-driven frameworks to rapidly test and iterate on new digital concepts
Champion the adoption of intelligent design practices that personalize experiences, improve engagement, and simplify complex digital interactions.
Utilize insights from user testing, research, and data analysis to refine design strategies and enhance product outcomes.
Partner with UX research and other research and data teams to develop scalable approaches for testing and validating innovative design concepts to minimize risk and optimize outcomes.

Leadership & Collaboration:

Lead a matrixed team of designers, agencies, and contractors for the purposes of delivery design strategies, concepts, and other artifacts
Influence and inspire cross-functional teams to embrace design as a strategic driver of growth and customer loyalty.
Collaborate with business leaders, IT teams, and marketing stakeholders to align design strategies with broader organizational objectives.
Develop and deliver training programs that democratize design thinking, design innovation, and collaboration

Portfolio **You must include a portfolio or case studies as a document or link with your resume when applying. Please DO NOT use file sharing software such as Drop Box or Google Docs as we cannot access them.**

What you bring:

Bachelor’s degree in Design, Human-Centered Design, or related field; equivalent experience considered.
Minimum of 10 years of experience in digital design leadership, innovation strategy, or product design
Minimum of 3 years leading design agencies and/or contractors/freelancers
Proven experience aligning design strategy with business objectives to drive measurable outcomes.
Strong background in user-centered design, accessibility, and UX best practices.
Familiarity with AI-driven design tools and their application in enhancing digital experiences.
Excellent communication and leadership skills with a track record of influencing diverse teams and senior stakeholders

Pay Transparency

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Generous benefits, including:

Flexible work arrangements: We’re blending the best parts of both worlds so you can maximize your work experience and gain a better work-life balance
Time away: Generous time off plans, holiday schedules, and summer Fridays
Extensive health coverage: Medical, dental, vision coverage, and bonus flexible spending accounts
Caring support for new parents: Fertility treatments and support, eight weeks paid leave for all parents whether through birth, adoption, foster care, or surrogacy, total parental leave for up to six months, and back-up childcare options
Opportunities to prosper professionally and career coaching: Career development, including professional training and development programs, and tuition reimbursement
Wellness benefits: On-site amenities, including gym facilities, cafes, and wellness centers
Explore our full set of benefits

Working at New York Life:

Award-winning work culture: We believe that guiding leadership, inclusive values, and deep connections are the backbone of strong communities. That’s why we’ve been named a Top 50 Learning & Development Teams award winner and one of Fortune’s World’s Most Admired Companies.
Stability meets the thrill of innovation: Named #1 Employer for Tech Talent in Insurance Industry (The Everest Group).
Do good work and do well by others: We received a score of 100 on the Human Rights Campaign Foundation’s 2023-2024 Corporate Equality Index.
Flex work models: We believe that collaborative thinking can bring forth meaningful real-world change. That’s why we’ve invested in our workforce and our work culture. We also offer flexible work models (two days in the office) as part of our continued commitment to supporting our employees to do their best work.
Purpose-driven & a long-standing legacy in stability: For over 175 years, this commitment to helping others has been at the heart of New York Life. Our purpose-driven mission attracts like-minded talent: people who are passionate about seeing their careers prosper while also doing good for others. Our continued investment and commitment to our company values has proven incredibly successful for our clients, our workforce, and our company.
Backed by a world-renowned legacy of giving back: New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
Our diversity promise: It’s our mission to advocate for the financial security and success of people in every community. This is why we view diversity, equity, and inclusion (DEI) as guiding principles in our brand and our culture. We’ve also been named one of the top 50 companies in Forbes’ 2024 America’s Best Employers for Diversity.
Proud partners of NYY, MLB, and USSF: As the official partner of the New York Yankees, Major League Baseball, and US Soccer Federation, you may have the opportunity to work with major sports brands to deliver online and in-stadium experiences for NYL agents and consumers.

Pay Transparency

Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93454

Senior Strategy Support Associate (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The Practice Development Support Team helps agents build, grow, and sustain successful practices by designing scalable strategies, tools, and programs that improve productivity and client outcomes—especially for early-career cohorts. This role advances the Coaching Framework and enables holistic planning, equipping field leaders with practical playbooks, data-driven insights, and streamlined processes to drive consistent execution and measurable business results.

What You’ll Do:

- Develop and execute practice-building strategies that improve agent activity, productivity, retention, and overall business performance.
- Own and evolve the Coaching Framework (core coaching behaviors, cadence, tools, and measurement) to drive consistency and stronger outcomes.
- Enable holistic planning by creating standards, workflows, and resources that help agents run their business end-to-end (goals, activity, pipeline, client strategy, and time management).
- Create and maintain toolkits, playbooks, templates, and guidance that support day-to-day field execution.
- Equip field leaders with coaching resources (talk tracks, best practices, templates, and learning moments) to support adoption and consistent execution.
- Analyze internal performance data and relevant external trends to identify opportunities, diagnose gaps, and translate insights into actionable recommendations.
- Identify procedural inefficiencies and recommend program/process improvements to simplify execution and increase impact.
- Partner cross-functionally (platform, guidance, metrics, zone/field leadership, and operations) to align initiatives and drive adoption.
- Lead and coordinate special projects, including project plans, milestones, deliverables, and stakeholder action plans.
- Prepare concise updates, reporting, and insights for senior leaders on progress, risks, outcomes, and recommendations.

What You’ll Bring:

- 5+ years of experience in a business strategy, consulting, and/or marketing planning role, with a deep understanding of the agency distribution model and strong project management skills.
- Bachelor’s degree
- Developed and design, project management, data analysis, (preferred)
- Proficient in Microsoft Office, PowerPoint and Excel, Word and Vizio plus project management tools. Mastery of Excel functions, formulas, and features, including but not limited to VLOOKUP, PivotTables, PivotCharts, Data Validation, Conditional Formatting, and advanced charting techniques.
- Data sourcing from Tableau and Sales Force.
- Excellent communication and storytelling abilities.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93489

Senior Associate - Model Validation and AI Governance (New York, NY, US)

Location Designation: Hybrid - 3 days per week

As part of the Artificial Intelligence & Data (AI&D) organization, you will:

Apply your communications skills, working closely with both technical partners and business stakeholders to ensure proper modeling processes are followed during the model development stage.

Help design robust ongoing monitoring plans for both structured and unstructured data use cases, while helping to automate the monitoring process.

This role focuses on model validation, where you’ll work closely with the Model Risk Management (MRM) team, to translate requirements into practical controls and evaluations (e.g., bias testing, stress testing, root cause analysis) by leveraging technical and regulatory documents/procedures.

What You’ll Do:

• Methodology review and challenge: Review model design and selection, data pipelines, features, and evaluation metrics.

• Parallel validation of traditional and AI models: Effectively challenge model developers on their decisions. Explore and compare alternative methods, replicate key results, build challenger models when appropriate, and assess business impact and risk.

• Documentation & reporting: Write rigorous validation reports and create plain‑language executive summaries that break down complex problems into easy‑to‑understand narratives and visuals.

• Risk & controls translation: Read and interpret technical regulatory documents and procedures. Capture key requirements and translate them into validation checklists, standard operating procedures, and control evidence.

• Post‑deployment monitoring: Define success criteria for drift, bias/fairness, stability, hallucinations focusing on business KPIs, and partner with teams to operationalize alerts.

• Standards & enablement: Contribute to common templates, playbooks, guidelines and reusable test harnesses for predictive, generative, and agentic AI use cases; share best practices across data science, engineering, and product teams.

• Stay up-to-date on statistical/ML/AI trends and research.

What You’ll Bring:

• Education: Advanced degree in Statistics, Computer Science, Data Science, Mathematics, Economics, Engineering or a related quantitative field with a sound knowledge of statistics.

• Experience: 4+ years in model validation, model governance, or model risk management for predictive and AI/ML models within regulated environments.

• Technical skills: Hands‑on experience with and theoretical understanding of statistical modeling and ML (e.g., linear/logistic regression, survival analysis, GLM, GBM/XGBoost, GAMs, neural nets, feature engineering/selection, etc).

• Programming: Proficiency in Python and SQL

• Strong communication skills and a collaborative mindset

• Attention to detail: Demonstrated ability to read technical regulatory documents and procedures and accurately capture key requirements, constraints, and obligations.

• Proactive mindset and commitment to continuous learning

Preferred Qualifications:

• Experience evaluating Generative AI systems (e.g., prompting strategies, RAG evaluation).

• Knowledge of stress testing, model interpretability, privacy and security considerations for AI systems.

• Conceptual understanding of Reinforcement Learning

• Experience collaborating with cross‑functional review bodies (e.g., Legal, Compliance, Cybersecurity) and translating governance requirements into practical evidence and controls.

• Applied AI literacy: Sound conceptual and practical understanding of common AI use cases across financial/insurance industries (e.g., underwriting support, claims triage, fraud detection, marketing and sales enablement, agent productivity, customer service), including strengths, limitations, and failure modes.

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93352

Associate, Internal Wholesaler - Retail Annuities (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Job Function and Key Responsibilities:

Manage territory with external partner to meet or exceed goals
Partner with field wholesaler to develop and maintain business relationships with financial advisor professionals in the territory
Conduct consultative, relationship-building sales calls via the telephone with financial advisors and other licensed professionals
Maintain a deep understanding of all New York Life’s annuity products and competitive landscape
Act as the main point of contact on a daily basis for financial advisor clients in the territory
Consistently follow-up with all leads, prospects and producers to advance the sales process and deepen advisor relationships
Create and explain hypothetical illustrations and competitive information
Provide advisors with updates on annuity products, upcoming conference calls and conferences

Required Qualifications:
Understanding of annuities, the financial/capital markets and the competitive landscape
Wholesaling experience preferred
Build and expand relationships with predetermined opportunistic list financial advisors
Fluid relationship and communication with external partner for strategic planning
Excellent presentation and organizational skills
State Insurance License(s) for resident state within 60 days of hire
FINRA Series 6 or 7 and 63 licenses required. Ability to work independently in a fast-paced environment
Bachelor’s degree is required – specifically Finance/Business major preferred

Pay Transparency

Salary Range: $64,000 - $64,000 base + monthly commission and bonuses

Overtime eligible: Exempt

Discretionary bonus eligible: No

Sales bonus eligible: Yes

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93445

Senior Director, Research and Originations (New York, NY, US)

Location Designation: Hybrid - 4 days per week

As a top 25 global asset management firm with more than $800 billion in assets under management, we have an important mission: to help build a better financial future for our clients, our employees, and our communities. We invite you to bring your talents to New York Life Investments, so we can continue to help people achieve their financial aspirations.

A $300bn + asset manager is looking to add a Senior Director to its Structured Finance research and origination team focused on the non-traditional commercial and consumer asset backed securitizations (“ABS”) in addition to Fund Finance. The team is focused on originating and executing 4(a)2 private placement and 144A securitized transactions including private debt deals, asset spot purchases, and forward flow programs in addition to warehouse lending. Coverage sectors include digital infrastructure (data centers, fiber networks), transportation (aviation, rail, container), equipment finance, whole business, solar loans and leases, student Loans, home improvement, unsecured consumer, single family rental (“SFR”) residential mortgages (“RMBS”), Subscription Lines, NAV Loans and Rated Feeders.

What You’ll Do:

The candidate must be able to support their origination efforts and other team members by performing and/or supervising credit, collateral, legal, cashflow and structural analysis as well as review legal documentation.
The individual will be expected to work closely with commercial and investment banks, finance companies, asset originators, asset managers and private equity funds, rating agencies, internal and external legal counsels, accounting, and regulatory personnel to ensure proper accounting and regulatory capital treatment.
Underwriting new issue and secondary investment opportunities within the ABS and Fund Finance markets
Negotiating document terms with issuers, sponsors and other transaction parties
Analyzing collateral to develop modelling assumptions and providing credit quality assessment
Presenting results from transaction-specific and sector-wide analyses to wider internal and external audiences, including portfolio managers and clients
Maintaining views on industry-wide issues that impact originators, broker/dealers & investors.
Responsibilities may include monitoring U.S. and global regulatory changes, accounting and capital requirement changes, federal, state, and global lending laws, and any legal precedents.
Undertaking the ongoing monitoring and analysis of portfolio positions to assess credit risk, credit ratings stability, cash flow volatility, portfolio positioning, and trading opportunities

What You’ll Bring:

Minimum 15 years’ experience in ABS and or Fund Finance markets in a buy side or sell side research role
Demonstrated ability to source, underwrite, document, and monitor transactions
Prior experience in credit research, risk evaluation, collateral performance assumptions with scenario and sensitivity analysis, cashflow modeling, and negotiation of deal terms
Robust knowledge of the ABS issuers, intermediaries, and investors
Strong understanding of U.S. securitization structures, legal foundations, and legal transaction documents
Excellent attention to detail and the ability to work independently while contributing to the overall team culture
Strong verbal and written communication skills

#LI-AM1

Pay Transparency

Salary Range: $184,000-$263,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93609

Senior Associate, Operations Strategy (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Operations Strategy Senior Associate

Eagle Strategies LLC
Location: New York, NY (Hybrid)
Role Type: Full-time

Position Summary

The Operations Strategy Senior Associate will serve as a key strategic partner in shaping the future-state vision for Eagle Operations and Service. Working closely with senior leadership, this individual will support both strategy development and execution across initiatives focused on operating model design, workflow efficiency, service delivery, organizational scalability, and technology enablement. The role will help translate complex business needs into practical, scalable solutions, while also contributing to the workstreams, governance routines, and performance measures needed to drive measurable operational improvement and a stronger advisor support experience. This framing reflects Eagle’s documented focus on future-state service model design, workflow redesign, strategic operations, technology enablement, and broader operational excellence capabilities.

Key Responsibilities

Operating Model Strategy & Future-State Design

Support the design and refinement of the future-state operating model for Eagle Operations and Service, including workflow redesign, service model evolution, and operational efficiency initiatives. These themes are directly reflected in Eagle’s workforce strategy and target operating model materials.
Partner with business leaders to evaluate strategic decisions related to organizational design, service model responsibilities, scalability, and operating model alternatives across key operational functions. The target operating model materials explicitly discuss consolidation, differentiated service, operational excellence, and future-state structural decisions.
Analyze current-state processes to identify pain points, inefficiencies, rework, and opportunities for process simplification, standardization, and scalability. The Eagle workforce strategy document explicitly highlights manual processing, backlogs, rework, unqueued work, service inefficiencies, and opportunities for automation and redesign.

Process Improvement & Execution

Support cross-functional process improvement efforts aimed at improving turnaround times, reducing operational friction, and creating more consistent outcomes across the business. Eagle’s source materials repeatedly emphasize process efficiency, service quality, and scalable workflow design.
Help translate strategic recommendations into practical implementation workstreams, measurable improvements, and sustainable operating disciplines. This reflects the documented need to move from future-state design into execution through workforce planning, workflow enhancement, and operational excellence.
Contribute to initiatives across disciplines such as new account processing, service operations, licensing and affiliations, escalations, and financial planning operations, in support of broader operating efficiency and service improvement goals. Eagle’s current-state materials explicitly reference these functional areas.

Workforce Planning & Operational Scalability

Support workforce and capacity planning efforts by assessing service demand, volume trends, staffing needs, and operational coverage considerations across key functions. Eagle’s workforce strategy materials explicitly discuss capacity modeling, FTE requirements, shift coverage, adherence, peak demand, and proactive workforce planning.
Help evaluate operational scalability opportunities tied to staffing models, service segmentation, and the balance between specialized support and broader service coverage. Eagle’s future-state materials explicitly reference tiered servicing, differentiated service, and enabler-team capabilities such as workforce management and quality.

Technology Enablement & Workflow Improvement

Support the definition and implementation of process and technology improvements, including workflow enhancements, automation opportunities, and service model enablement efforts. Eagle’s target-state materials explicitly reference CRM modernization, workflow evolution, integrated desktop capabilities, straight-through processing, and related technology enablers.
Partner with cross-functional stakeholders to help translate business needs into practical process, workflow, and platform requirements that improve operational effectiveness and service outcomes. The source materials repeatedly describe the importance of enabling technology and workflow integration across service and operations.

Governance, Controls & Reporting

Help establish governance routines, performance measures, and management reporting that improve visibility into initiative progress, operational health, and service outcomes. Eagle’s target operating model explicitly references operational excellence, compliance reporting, ops performance reporting, and related enabler functions.
Support the design of future-state workflows and process improvements that are scalable, well-controlled, and aligned with audit, compliance, and supervisory expectations. Eagle’s workforce strategy specifically emphasizes quality control, supervisory review, risk mitigation, and low-error execution as critical design requirements.
Develop analyses, presentations, and executive-ready materials that help senior leadership evaluate tradeoffs, track progress, and make informed decisions on key strategic initiatives. The prior NYL role template supports this emphasis on strong communication, presentations, and translating complex operational matters clearly.

Qualifications

Bachelor’s degree or equivalent work experience.
4–7+ years of experience in strategy, operations, business transformation, process improvement, consulting, or a related role.
Experience in wealth management, broker-dealer, registered investment adviser, custodial, or similarly regulated financial services environments strongly preferred. This aligns with the documented Eagle operating environment and the business/technical expectations reflected in prior NYL role materials.
Strong analytical and problem-solving skills, including the ability to assess workflows, synthesize findings, and develop actionable recommendations.
Experience supporting operating model design, service model strategy, business process improvement, or cross-functional transformation initiatives. These are core themes in the Eagle future-state and workforce strategy materials.
Strong communication skills, including the ability to develop polished presentations, concise written recommendations, and executive-facing materials. The prior NYL template explicitly emphasizes evaluating and communicating technical content clearly and presenting to advisors, business partners, and management.
Strong project management and organizational skills, with the ability to manage multiple priorities and move work forward in a structured way.
High degree of judgment, initiative, and attention to detail.
Proficiency in Excel and PowerPoint required; exposure to workflow, CRM, service, or operational platforms is a plus. Eagle’s internal materials document a workflow- and platform-intensive environment spanning BPM, CRM, servicing, and operational systems.

Preferred Qualifications

Experience supporting service operations, operational excellence, workflow redesign, automation, or technology implementation efforts.
Familiarity with service metrics, operating performance measures, capacity planning, or operational reporting. These are explicitly discussed in Eagle’s workforce and target-state materials.
Experience working in complex, cross-functional environments that require coordination across operations, service, compliance, product, and technology partners. Eagle’s source materials reflect extensive coordination across these kinds of functions.

Why This Role Matters

This role is designed to help Eagle advance from current-state operational complexity toward a more scalable, efficient, and strategically aligned service model. Eagle’s enterprise materials describe an environment with growing service demand, complex workflows, specialized operational functions, and a clear need for future-state operating model design, process improvement, technology enablement, and stronger operational excellence capabilities. This position will play an important role in helping translate those priorities into practical, measurable progress.

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93556

Associate, Research & Origination (New York, NY, US)

Location Designation: Hybrid - 4 days per week

A $300bn + asset manager is looking to add an Associate or Senior Associate to its research and origination team focused on the non-traditional asset backed securitization market. The team is focused on originating and executing private placement and 144A securitized transactions.

What You’ll Do:

Provide analytical support working on collateral performance, cash flow analysis, structural evaluation, and legal documentation review.
Work on adhoc portfolio performance, return and market reporting. In addition, support in the creation of term sheets as well as internal and external portfolio and marketing presentations.
Sectors of coverage include Consumer Finance, Student loans, Residential Mortgages, Solar, aviation, rail, and other transportation- related assets, equipment finance, fund finance, Digital Infrastructure, whole business and other specialty finance sectors.
Work closely with senior members of the team, Investment Banks, Private Equity funds, Issuers and rating agencies to obtain desired ratings for specified transactions as well as working closely with in-house personnel to ensure proper accounting and regulatory capital treatment.

What You’ll Bring:

Bachelor’s Degree required, MBA or CFA preferred.
2+ years of Structured Finance analysis experience, specifically with Private and 144AABS.
Strong background in credit research.
Excellent written and presentation skills required.
Experience with cashflow modeling, scenario and sensitivity analysis for asset-backed transactions is a strong plus.
Assertive self-starter with self-confidence and a positive attitude.

#LI-AM1

Pay Transparency

Salary Range: $85,000-$106,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93610

Senior Associate, Program Management - Private Advisor Services (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The Senior Associate plays a critical role in driving execution of the PAS roadmap and strengthening the program’s technology enablement and feedback ecosystem. Serving as a key partner to the Program Manager and PAS leadership, this role translates advisor and field insights into structured prioritization, actionable workstreams, and executive-ready materials that inform enterprise decision-making.

The Senior Associate is responsible for helping to run the internal process that captures advisor/practice learnings, synthesizes themes, prioritizes opportunities, and connects them to actionable workstreams across technology and business partners. This role requires strong analytical rigor, comfort working across technology and business stakeholders, and the ability to distill complex topics into clear, compelling narratives for senior leadership.

This is a high-impact individual contributor role with visibility across service, agency, technology, and product partners.

What You’ll Do:

- Support execution of key PAS initiatives by coordinating cross-functional workstreams, tracking milestones, and ensuring disciplined delivery.
- Partner closely with Technology and business stakeholders to shape and advance system enhancements and process improvements aligned to PAS priorities.
- Own the day-to-day management of the PAS feedback loop, synthesizing advisor and RM insights into themes, prioritization recommendations, and actionable outcomes.
- Design and maintain structured intake, prioritization, and reporting frameworks that increase transparency, accountability, and execution rigor.
- Develop executive-ready materials and dashboards that clearly communicate progress, risks, impact, and strategic implications.
- Proactively identify risks, interdependencies, and systemic themes, escalating and framing solutions to support informed leadership decisions.
- Support advisor co-development sessions and continuous improvement efforts by translating insights into measurable enhancements.

What You’ll Bring:

- 3+ years of experience in program management, business operations, consulting, strategy, technology enablement, or related roles.
- Strong analytical and structured problem-solving skills, with the ability to translate ambiguity into clear, actionable plans.
- Experience supporting technology-enabled initiatives, system enhancements, or process improvement efforts.
- Exceptional written and presentation skills, including demonstrated ability to develop executive-ready slide decks and leadership materials.
- Ability to synthesize qualitative and quantitative inputs into clear themes, insights, and recommendations.
- Strong organizational skills with demonstrated follow-through, attention to detail, and accountability.
- Collaborative mindset with the ability to influence cross-functional partners without direct authority.
- Bachelor’s degree and/or equivalent experience, experience in Financial Services preferred but not required.

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93562

Senior Associate - Lead Data Scientist (New York, NY, US)

Location Designation: Hybrid - 3 days per week

As part of the Artificial Intelligence & Data (AI&D) organization, you will contribute to New York Life’s AI-led transformation by developing and supporting the deployment of AI and Machine Learning solutions that enhance efficiency, enable a seamless customer experience, and improve client, agent, and employee experiences, delivering unparalleled value as the firm continues to become tech, data, and AI enabled.

This role will support the development of AI solutions, spanning traditional Machine Learning, Generative AI, and Agentic AI. The role focuses on building core technical solutions, following enterprise AI practices/tools, and delivering well-defined components of AI solutions. You will collaborate closely with Business stakeholders, Data Scientists, Engineers, product and technology partners while developing an understanding of model lifecycle management, responsible AI principles, and New York Life’s technology ecosystem.

What You’ll Do:

Execute AI/ML and GenAI initiatives in partnership with data, technology, product and business teams.

Deliver business-aligned OKRs, ensuring AI initiatives are outcome-driven and tied to enterprise value creation.

Deliver major portions of Model Development Life Cycle (MDLC) from data exploration and feature engineering to model training, validation, deployment, and performance monitoring.
Develop and help operate models using cloud platforms (e.g., AWS, GCP) and modern data platforms (Snowflake, Databricks), ensuring quality, security, and scalability, partnering with ML engineers for large-scale production deployment and scaling.
Assist in designing and evaluating agentic/AI-powered solutions that automate routine business tasks with human-in-the-loop checkpoints, escalation thresholds, and safety guardrails.
Implement and refine LLM/RAG approaches (vector stores, embeddings, retrieval optimization, prompt orchestration) with evaluators for reliability.
Work with AI Engineers to ensure AI capabilities are accessible through APIs, dashboards, and integrated workflow applications used by business teams.
Build lightweight UI prototypes (e.g., Streamlit) to validate usability and support adoption.
Adhere to model governance, documentation, testing, and CI/CD best practices in partnership with MLOps.
Stay informed on industry trends by engaging in relevant conferences and sharing key insights with internal and external audiences as appropriate.
This role involves limited travel (<10%) to events and vendor meetings.

What You’ll Bring:

Advanced degree in Computer Science, Data Science, Machine Learning, AI, Engineering, Mathematics, Statistics, or a related quantitative field.
5+ years of experience applying data science and AI/ML to real-world business problems.
Ability to communicate complex ideas simply, presenting impact, trade-offs, and recommendations to non-technical partners.
Proficiency in Python and SQL; working knowledge of core software engineering concepts (version control with Git/GitHub, testing, logging).
Experience with cloud platforms like AWS/GCP services (e.g., SageMaker, Bedrock, Vertex AI) and modern data ecosystems (Snowflake/Databricks).
Working knowledge of LLMs, RAG architecture, and agentic frameworks, including safe automation design and evaluation practices.
Solid grounding in ML methods (supervised and unsupervised learning, gradient boosting, exposure to deep learning), feature engineering, regularization, cross-validation.
Ability to translate analytical findings into clear business insights and collaborate effectively with cross-functional partners.
Experience in mentoring junior data scientists is a plus.
Experience in Life Insurance industry or consumer finance domains is a plus.

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93355

Director, AI & Data Science (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview

As a Director in the Artificial Intelligence & Data (AI&D) organization, you will be a senior technical leader driving New York Life's AI transformation. This is a hands-on, full-stack AI role: you will design, develop, and deliver AI solutions across traditional ML, Generative AI, and Agentic AI, while also shaping technical strategy and mentoring a growing team.

This role will lead the development of AI solutions spanning traditional Machine Learning, Generative AI, and Agentic AI. The role focuses on designing and delivering core technical solutions, shaping enterprise AI practices and standards, and driving end-to-end execution of complex AI initiatives. You will collaborate closely with business stakeholders, data scientists, engineers, product and technology partners, bringing deep expertise in model lifecycle management, responsible AI principles, and New York Life's technology ecosystem.

What You’ll Do:

Lead AI/ML and GenAI initiatives end-to-end, in partnership with data, technology, product, and business teams. Scope and shape initiatives from opportunity identification and feasibility assessment through solution design, delivery, and stakeholder alignment.
Own the full Model Development Life Cycle (MDLC) from data exploration and feature engineering through model training, validation, deployment, and performance monitoring.
Design and implement agentic AI systems, including multi-agent orchestration, tool use, memory architectures, human-in-the-loop checkpoints, and safety guardrails.
Design and deploy production-grade RAG and retrieval systems, including hybrid search, reranking, evaluation, and advanced retrieval patterns (agentic RAG, graph-enhanced retrieval) as appropriate.
Lead technical decisions across the AI stack: model selection, orchestration frameworks (e.g., LangGraph, LangChain, or direct API integration), cloud AI platforms (GCP, AWS), and data platform (Databricks) integration.
Rapidly prototype AI-powered applications and interfaces to validate ideas, test usability, and accelerate adoption, using modern frameworks (Streamlit, React, or similar).
Define and evolve technical standards for AI development, including evaluation frameworks, testing practices, observability, and responsible AI principles. Evaluate and integrate emerging AI capabilities (new foundation models, agent frameworks, AI-assisted development tools).
Provide technical leadership and mentorship to data scientists and AI engineers, fostering a culture of rapid experimentation, rigorous evaluation, and continuous learning.
This role involves limited travel (<10%) to events and vendor meetings

What You’ll Bring:

Advanced degree (MS or PhD) in Computer Science, Data Science, Machine Learning, AI, Engineering, Mathematics, Statistics, or a related quantitative field.
8+ years of experience applying data science, ML, and AI to real-world business problems, with progressive growth in scope, complexity, and influence.
Full-stack AI fluency: demonstrated ability to work across the spectrum from statistical modeling and ML to LLM application development and agentic system design.
Strong software engineering skills in Python and SQL; comfort with modern development practices including version control (Git), testing, code review, CI/CD, and modern data tools (e.g., Databricks, dbt).
Deep hands-on experience with LLMs, RAG architectures, prompt engineering, and agentic/orchestration frameworks, particularly LangGraph or equivalent.
Experience developing and evaluating AI systems rigorously: automated evaluation pipelines, red-teaming, hallucination detection, safety testing, and performance monitoring.
Proficiency with cloud AI platforms, particularly GCP Vertex AI for agentic development, with working knowledge of AWS services (SageMaker, Bedrock). Experience with modern data platforms (Databricks).
Familiarity with vector databases, knowledge graphs, and advanced retrieval architectures is a plus.
Strong stakeholder engagement and communication skills: ability to scope initiatives, present to senior leaders, manage expectations, and drive alignment across business and technology partners.
Track record of mentoring and elevating technical talent.
Experience in life insurance, financial services, or other regulated industries is a plus.
Experience with AI-assisted development workflows (coding agents, AI pair programming tools) is a plus.

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93659

Corporate Vice President - Colleague Experience Technical Program Manager (New York, NY, US)

Job Requisition ID: 93622

Location Designation: Hybrid - 3 days per week

Role Overview

The Technology Program Manager – Digital Colleague Experience Engineering is a senior technical leadership role responsible for architecting, delivering, and continuously improving enterprise-scale DEX and EUC technology capabilities across New York Life.

This role blends deep engineering expertise with disciplined program management, requiring a leader who can operate as both a hands-on technical strategist and an enterprise program driver. The individual will lead initiatives that modernize the colleague technology experience across endpoint platforms, collaboration environments, and enterprise service operations, leveraging advanced observability, automation, and service management frameworks.

The ideal candidate will possess strong knowledge of EUC engineering, digital experience monitoring platforms, endpoint management ecosystems, and enterprise service delivery models, combined with the ability to drive large-scale cross-functional technology programs.

This leader will partner with infrastructure, digital workplace, cloud, and service management teams to improve technology reliability, colleague productivity, and operational efficiency, while establishing measurable improvements in experience-level outcomes, incident reduction, and problem management maturity.

What You’ll Do:

Digital Experience Engineering & EUC Platform Strategy

Architect and drive enterprise-wide initiatives that improve the end-to-end digital colleague experience across endpoint platforms, applications, and collaboration services.

Leverage DEX platforms such as Nexthink, ThousandEyes, and ZDX to provide visibility into colleague technology performance and experience.

Develop and operationalize experience telemetry frameworks that correlate endpoint health, application performance, network conditions, and user sentiment.

Partner with engineering teams to implement proactive experience monitoring, automated remediation, and predictive incident detection.

Design scalable EUC architectures supporting modern workplace environments including device lifecycle management, secure endpoint provisioning, and hybrid work capabilities.

Establish engineering standards for endpoint observability, performance baselining, and experience analytics.

Endpoint Management & Platform Engineering

Provide technical and strategic leadership across enterprise endpoint management platforms including:

Microsoft Intune

Microsoft Endpoint Configuration Manager (MECM / SCCM)

Mobile device management (MDM) and unified endpoint management (UEM) ecosystems

Lead initiatives that improve critical colleague-facing operational activities such as device provisioning, issue remediation automation, and application deployment.

Drive organizational approach to modern zero-touch provisioning, policy-driven configuration management, and automated device remediation capabilities.

Partner with cybersecurity and architecture teams to ensure secure endpoint posture aligned with enterprise security frameworks.

Service Delivery, ITSM & Operational Excellence

Partner with IT Operations and Service Delivery to lead the evolution of IT Service Management (ITSM) practices across ETS with a focus on experience-centric service delivery.

Leverage ServiceNow and associated platform capabilities to improve:

Incident management

Problem management

Knowledge management

Service request automation

Operational reporting and analytics

Enforce structured problem management frameworks that identify systemic technology issues impacting colleague experience.

Partner with operations and engineering teams to drive root cause elimination, permanent corrective actions, and service reliability improvements.

Embed ITIL best practices into operational workflows and technology service models.

Problem Management & Experience Reliability

Follow and enforce enterprise standards for proactive problem management tied directly to colleague experience outcomes.

Implement data-driven approaches that combine DEX telemetry, service desk data, and operational metrics to identify systemic issues.

Lead cross-domain remediation efforts spanning endpoint platforms, infrastructure, application services, and network services.

Develop repeatable problem management playbooks, governance processes, and engineering escalation frameworks.

Workforce Utilization & Operational Intelligence

Develop frameworks for measuring team utilization, operational workload distribution, and engineering capacity planning.

Leverage service management and experience data to identify:

Operational bottlenecks

Service demand trends

Workforce capacity gaps

Implement reporting mechanisms that enable leadership to optimize staffing models, balance workloads, and improve service delivery efficiency.

Provide data-driven insights that guide operational planning and service performance improvements.

Stakeholder & Executive Engagement

Serve as the technical and operational leader for enterprise colleague experience initiatives within ETS.

Translate complex engineering insights into executive-level narratives focused on productivity, reliability, and service outcomes.

Partner with domain leaders across:

Digital Workplace

Infrastructure Engineering

Cloud Platforms

Cybersecurity

Enterprise Architecture

Service Operations

Influence cross-functional teams to drive enterprise-wide improvements in technology service experience.

What You’ll Bring:

10+ years of experience in enterprise technology engineering, digital workplace engineering, or infrastructure program leadership.

Demonstrated experience leading large-scale EUC, DEX, or workplace technology transformation initiatives.

Deep technical knowledge of Digital Experience Monitoring platforms, including:

Nexthink

ThousandEyes

Zscaler Digital Experience (ZDX)

Strong experience with endpoint management platforms, including:

Microsoft Intune

Microsoft Endpoint Configuration Manager (MECM / SCCM)

Unified Endpoint Management ecosystems

Hands-on familiarity with enterprise ITSM platforms, including:

ServiceNow

Workflow automation and service catalog design

ITSM data analytics and reporting

Strong understanding of enterprise service delivery frameworks and ITIL processes, including incident, problem, and change management.

Experience implementing observability, telemetry, and service analytics frameworks.

Strong ability to analyze system dependencies, infrastructure architectures, and service delivery workflows.

Demonstrated ability to operate effectively in complex, highly regulated enterprise environments.

Preferred Certifications

ITIL v4 Certification

Project Management Professional (PMP)

SAFe Agilist or Scaled Agile certification

Certified Scrum Master (CSM)

Microsoft Endpoint Management certifications

Cloud certifications (AWS, Azure, or GCP)

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical discipline required.

Pay Transparency

Salary Range: $185,000-$264,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93622

Senior Associate - Corporate Records Management (New York, NY, US)

Location Designation: Hybrid - 3 days per week

The role sits within the Risk Department's Corporate Records Management (CRM) function. CRM establishes and oversees recordkeeping requirements for New York Life's domestic and Canada operations to ensure information is managed in accordance with corporate policy and applicable legal and regulatory obligations.

The person would play a key role in managing and executing components of the CRM Program in partnership with internal stakeholders. This role requires demonstrated experience applying records and information governance requirements within a regulated financial services environment. The position collaborates with business areas to evaluate compliance practices, provide practical guidance, and strengthen governance across physical and electronic environments to promote consistent and defensible information management.

What You'll Do

Policy Compliance & Business Support

Provide guidance to business areas to ensure compliance with the CRM Policy and retention requirements.
Partner with business areas to review and update records management documentation, including retention schedules.
Review business records management certifications of compliance with recordkeeping requirements and follow up as appropriate.
Collaborate with stakeholders to assess the records management implications of enterprise AI tools and contribute to guidance to ensure compliance with retention and recordkeeping requirements.

Third-Party & Off-Site Storage Oversight

Review requests from business areas to utilize third parties storing data to ensure adherence to New York Life's recordkeeping standards.
Coordinate off-site storage administration and records destruction activities, including collaboration with vendors such as Iron Mountain.

Content & Records Systems Governance

Support taxonomy governance within content management systems.
Apply knowledge of content management systems (e.g., FileNet) and Microsoft 365 records management functionality (e.g., retention labels and policies) to promote compliant configuration and use.

Program Metrics & Reporting

Assist with developing and track records management program metrics to measure compliance and operational effectiveness.

Process Improvement & Governance Documentation

Participate in analyzing recordkeeping practices in collaboration with business partners, identify opportunities for improvement, and contribute to the development of governance documentation (procedures, standards, guidelines, and best practices).

Training & Program Support

Support the rollout of records management training and update training materials as needed.

What You'll Bring

Experience: Prior experience in records management within the insurance or financial services industry.

At least five years of prior experience applying records and information governance principles and understanding legal/regulatory retention requirements within highly regulated financial services organizations.
Prior experience with electronic document and content management systems (e.g., FileNet, OnBase, Smarsh Enterprise Archive, Purview).
Prior experience supporting the implementation of records retention requirements within Microsoft 365 applications (e.g., SharePoint).
Prior experience with off-site records storage operations and vendor management (e.g., Iron Mountain).
Working knowledge of enterprise AI tools (e.g., ChatGPT, Microsoft Copilot, and Claude) and associated records retention considerations.
Familiarity with the legal hold process.

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93572

Life Insurance New Business Service Representative 93628 (Melville, NY, US)

Location Designation: Hybrid - 4 days per week

Business Unit Overview 

Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. 

Role Overview: 

Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to expedite applications, make a change to an insurance policy, or help their client with a service request, you will be equipped to help them do so. 

What You’ll Do: 

Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication

Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters

Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process

Answer incoming calls, greeting customers and potential agent candidates may be required

Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.

What You’ll Bring: 

Required Skills 

The ideal candidate should have 2 or more  years of customer service and administrative experience

Strong computer skills with proficiency in the Microsoft Office Suite

Demonstrated ability to multitask effectively

Strong written and verbal communication skills required

Preferred Skills 

Associates, or Bachelor’s degree preferred, or equivalent years of related experience

Training & Development 

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. 

Shift Information 

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM during the work week. 

Salary 

Competitive full-time base salary, overtime eligibility plus target bonus 

Benefits 

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program 

Career Opportunities 

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims. 

#LI-JR1

Pay Transparency

Salary Range: $45,000-$50,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93628

2026 GBS Accidental Death and Dismemberment Claims Internship - Pittsburgh (Pittsburgh, PA, US)

Job Requisition ID: 93623

Location Designation: Hybrid - 1 day per week

Role Overview:

Shape your future with a dynamic internship experience at New York Life. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. This internship provides an opportunity for interns to gain insight into our Group Benefit Solutions department and New York Life’s business values and experience a corporate environment, while collaborating on project work across the organization, and participate in professional development activities to further their skills.

The internship will start as early as May 2026. This is a part-time internship that requires a minimum of 15-20 hours per week during the academic year and up to 40 hours during the summer.

Location: Our Pittsburgh office is in the Strip District with free parking! Summer housing will not be provided. Interns are able to work remotely or hybrid in office on Wednesdays.

What You’ll Do:

The Intern will work in our Accidental Death and Dismemberment department to assist Accident Specialists in the day to day claim investigation operations. Primary duties will include contacting police departments, medical examiner/coroner’s offices, hospitals and doctor’s offices via phone, fax, and mail to initiate requests as well as ensure that investigative reports and medical records requests are processed timely. Experienced interns may assist in general correspondence tasks as needed as well as various other claim related projects.

What You’ll Bring:

A customer service mindset with the ability to work well with people in a team‐oriented workplace setting.

Preferred Skills:

College undergraduate actively pursuing a Bachelor’s Degree with an expected graduation date of 2027 or 2028.
Able to work 40 hours per week during the summer and minimum of 15 hours per week is required during the academic year.
Effective team player with collaborative skills
Strong organizational and time management abilities
Detail-oriented with a focus on accuracy
Excellent problem-solving capabilities
Preferred background in customer service, including proficiency in phone communication
Interest in forensics
Proficiency in Microsoft Office products such as: Word, Excel, Outlook

#GBSCAMPUS

#LI-CV1

Pay Transparency

Salary range: $21/ hour

2026 GBS Life Insurance Claims Internship - Pittsburgh (Pittsburgh, PA, US)

Job Requisition ID: 93593

Location Designation: Hybrid - 1 day per week

Role Overview:

The internship will start as early as May 2026. This is a part-time internship that requires a minimum of 15-20 hours per week during the academic year and up to 40 hours during the summer.

Location: Our Pittsburgh office is in the Strip District with free parking! Summer housing will not be provided. Interns are able to work remotely or hybrid in office on Wednesdays.

What You’ll Do:

As a Group Benefit Solutions (GBS) Claims intern, you will work in our Life Insurance department to support specialists in the day to day claim investigation process.

Life Insurance: The Intern will work in our Life Insurance department to support Life Specialists in the day to day claims investigation process.The primary duties of the role will include loading claims, sending general correspondences as needed, conducting phone calls, as well as various other claims related projects. (Business majors a plus)

What You’ll Bring:

A customer service mindset with the ability to work well with people in a team‐oriented workplace setting.

Preferred Skills:

College undergraduate actively pursuing a Bachelor’s Degree with an expected graduation date of 2027 or 2028.
Able to work 40 hours per week during the summer and minimum of 15 hours per week is required during the academic year.
Effective team player with collaborative skills
Strong organizational and time management abilities
Detail-oriented with a focus on accuracy
Excellent problem-solving capabilities
Preferred background in customer service, including proficiency in phone communication
Knowledge of life insurance industry preferred
Proficiency in Microsoft Office products such as: Word, Excel, Outlook

#GBSCAMPUS

#LI-CV1

Pay Transparency

Salary range: $21/ hour

Life Insurance New Business Service Representative 93418 (Edinburg, TX, US)

Location Designation: Hybrid - 4 days per week

***Hybrid work schedule: work in office 4 days, work from home 1 day***

Role Overview: 

What You’ll Do: 

Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication

Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters

Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process

Answer incoming calls, greeting customers and potential agent candidates may be required

Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.

What You’ll Bring: 

Required Skills 

The ideal candidate should have 2 or more  years of customer service and administrative experience

Strong computer skills with proficiency in the Microsoft Office Suite

Demonstrated ability to multitask effectively

Strong written and verbal communication skills required

Preferred Skills 

Associates, or Bachelor’s degree preferred, or equivalent years of related experience

Training & Development 

Shift Information 

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM during the work week. 

Salary 

Competitive full-time base salary, overtime eligibility plus target bonus 

Benefits 

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program 

Career Opportunities 

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims. 

#LI-BA2

Pay Transparency

Salary Range: $40,000-$43,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93418

AI & Technology Enablement Specialist (Addison, TX, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The AI & Technology Enablement Specialist plays a key role in helping Nautilus and Navigator Agents make the most of Salesforce Service Cloud, Seismic, and AI-driven tools. This individual will focus on hands-on enablement — exploring technology, identifying practical use cases, and helping agents apply these tools to work more efficiently and engage clients more effectively.

As part of the Nautilus technology team, this role partners closely with Planning and Practice Solutions (PPS) leadership and engages directly with agents to turn technology into everyday business value. The ideal candidate is curious, hands-on, and skilled at connecting the dots between technology, agent workflows, and client outcomes.

What You’ll Do:

Drive adoption of AI and technology capabilities within Salesforce, Seismic, and other tools by highlighting real-world applications — such as prompting, automation, and content personalization — that enhance efficiency for Nautilus staff, Nautilus agents, and Navigator agents.
Perform light development and configuration in Salesforce and Seismic, supporting enhancements to workflows, content automation, and user experience aligned with agent and business needs.
Create simple, effective enablement materials using Scribe (guides, short demos, quick tips) to help agents apply tools confidently.
Partner with PPS leadership to identify opportunities to enhance the agent experience through technology, while gathering and relaying feedback from Nautilus and Navigator agents to inform and improve adoption efforts.
Create and use adoption metrics within Seismic to monitor engagement, identify friction points, and drive continuous improvement.

What You’ll Bring:

Hands-on experience with Salesforce Service Cloud (case management, workflows, integrations).
Working knowledge of Seismic or other content enablement tools.
Practical understanding of AI tools and how they can enhance productivity and personalization.
Strong communication and relationship skills — able to explain technology clearly to non-technical audiences.
A naturally curious and self-directed mindset — someone who enjoys exploring, learning, and applying new tools.
Ability to work collaboratively with tech teams, PPS leadership, and agents in a dynamic environment.

Required Skills:

Bachelor’s in Business, Finance, or Technology
Hands-on experience with Salesforce Service Cloud (case management, workflows, integrations).
Working knowledge of Seismic or similar content enablement platforms.
Understanding of AI tools and features that improve productivity, personalization, and client engagement.
Strong problem-solving skills and comfort learning new technologies quickly.
Excellent communication and relationship-building skills across technical and non-technical audiences.

Preferred Skills:

Experience in financial services, insurance, or agent-led sales environments.
Background in digital enablement, business analysis, or technology adoption.
Familiarity with change management principles or leading small-scale adoption initiatives.
Basic understanding of data and analytics for measuring engagement and adoption success.

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $73,000-$104,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93307

Corporate Vice President, Nautilus Group Case Consultant (Addison, TX, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The Nautilus Group supports more than 200 of New York Life’s top producers. This role serves as a senior technical leader and strategic partner to member agents, delivering advanced estate and business planning guidance for high-net-worth and ultra-high-net-worth clients.

The ideal candidate brings 8–10 years of advanced market experience and operates as a self-directed leader requiring minimal oversight. Success in this role is defined by the ability to build trusted relationships with agents, deliver exceptional client-facing support, leverage AI and technology to enhance planning outcomes, and consistently provide high-impact case design.

What You’ll Do:

Member Agent Support

Serve as a strategic partner and primary advanced planning resource for member agents.
Develop and deepen relationships with member agents, with responsiveness and service excellence as a core performance measure.
Collaborate with member agents to design estate, business, charitable, retirement, and tax planning strategies for business owner and high-net-worth clients.
Integrate New York Life products into comprehensive planning solutions where appropriate.
Support member agents in targeting and penetrating key markets, including high-net-worth, business owner, and cultural markets.
Participate in client meetings (virtually) as needed.

Estate and Business Planning Case Design

Create customized case designs that directly address client objectives and drive implementation.
Utilize AI tools, data analysis, and emerging technologies to enhance case modeling, improve efficiency, and deliver differentiated, best-in-class technical support.
Develop financial models using advanced Excel capabilities and AI-enhanced workflows.
Serve as a technical leader within the Case Development Team, setting quality standards and mentoring peers to ensure consistent excellence.

Meeting Presentations

Present advanced planning concepts at company meetings, industry events, and member agent seminars.
Develop and deliver webinars and training sessions on technical topics, product updates, tax law changes, and strategic initiatives.
Communicate complex strategies clearly and persuasively to both advisors and clients to drive action.

Leadership & Strategic Initiatives

Take ownership of new initiatives arising from legislative changes, product enhancements, and evolving planning opportunities.
Lead development of high-quality educational content (white papers, newsletters, website content, industry articles, etc.).
Conduct monthly technical training for Nautilus staff.
Proactively identify opportunities to improve processes, elevate service standards, and expand the team’s AI-enabled capabilities.

What You’ll Bring:

- 8–10 years of advanced market experience with deep expertise in:
  - Estate and gift tax planning
  - Business succession and entity planning
  - Charitable planning
  - Nonqualified compensation planning
  - Income tax planning
  - Asset protection planning
  - Juris Doctor required; CPA or LL.M. preferred.
- Extensive knowledge of:
  - Life insurance products, taxation, and advanced funding techniques (e.g., split dollar, premium financing)
  - Annuity products and taxation
  - Integration of insurance solutions into sophisticated estate and business plans
- Demonstrated ability to present complex planning strategies to advisors and clients and drive implementation.
- Advanced proficiency in financial modeling (Excel required) and a demonstrated ability to leverage AI and emerging technologies to enhance productivity and service delivery.
- Proven ability to operate independently with little to no technical guidance, prioritize competing demands, and deliver at a high level of productivity.
- Strong leadership presence within a technical team environment, with a track record of mentoring peers and elevating overall performance.

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $145,000 - $195,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93553

Insurance Onsite Relationship Specialist 93031 (Bridgewater, MA, US)

Location Designation: Fully Onsite

Role Overview

Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.

What You'll Do

Provide administrative and operational support to the Managing Partner and management team
Collaborates with the onsite Service Leader to ensure efficient operations
Act as a point of contact for agents, addressing their inquiries promptly and professionally
Greet and welcome visitors
Answer and direct phone inquiries
Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
Manage resource assignments for new agents, ensuring their onboarding experience is smooth
Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates

What You’ll Bring

The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.

Required Skills:

Ideal candidate should have a minimum of 3 years experience in a customer service and/or office administration
Excellent written and verbal communication skills
Strong computer skills with proficiency in the Microsoft Office Suite
Associates, or bachelor’s degree preferred, but not required

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.

Shift Information

This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.

Salary

Competitive full-time base salary, overtime eligibility plus target bonus

Benefits

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

#LI-JR1

Pay Transparency

Salary Range: $42,500-$60,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93031

Associate Development Manager (Waltham, MA, US)

Location Designation: Fully Onsite

Role Overview:

The Associate Development Manager (ADM) plays a critical role in supporting agent success across our General Offices while preparing for future leadership as a Development Manager. This position is designed for high-potential professionals seeking a structured, hands-on opportunity to build expertise in agent development, performance enablement, and field operations.

Working in close partnership with Senior Development Leaders, the ADM contributes to onboarding, coaching, and training efforts focused on new and early-career agents. The role emphasizes strategic support, operational coordination, and the cultivation of leadership capabilities in preparation for broader management responsibilities.

What You’ll Do:

Deliver targeted support to early-stage agents, with a focus on onboarding, activation, and early performance milestones
Implement development activities, including skill-building sessions, planning conversations, and agent engagement initiatives
Partner with Development Managers on curriculum planning and agent communication
Manage NYLIC University scheduling, communications, and learning progress
Engage in performance insights, reporting, and agent development to make sure we are implementing the best practices to drive results
Build working knowledge of key systems and platforms (GuideMe, Sales Central, Marketing Central, Dialogue, etc.)
Contribute to office-wide initiatives such as national campaigns, Extra Days, and planning forum.
Participate in development planning meetings and strategic sessions with GO leaders

What You’ll Bring:

A proven field leader (Executive Council or higher preferred) with strong potential for leadership
Licensed with SIE, Series 6 & 63, and state Life and Health licenses
A strong communicator and collaborator who thrives in a structured learning environment
Adaptable, resourceful, and eager to contribute to the development of others
Bachelor’s degree preferred

#LI-BA2

Pay Transparency

Salary Range: $65,000-$75,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92824

Senior Specialist, Sales Compensation (Bethlehem, PA, US)

Location Designation: Hybrid - 3 days per week

This role is hybrid, Tuesday - Thursday in Bethlehem, PA office, Monday & Friday work from home.

Role Overview:

Process Sales Compensation forms by calculating estimated annual premiums and increases for timely and accurate submission in alignment with payroll processing targets. Collect required documents and data elements and apply policy plan design information to validate premiums. Work with internal and external business partners to investigate and resolve premium anomalies and unexpected variances. May be required to complete assigned portions of validations, audits, and special projects.

What You'll Do:
• Process Sales Compensation forms timely and accurately to ensure payroll schedule processing targets are met.
• Calculate estimated annual premiums and increases for submission to internal Sales Compensation business partners.
• Collect and validate required documents and data elements.
• Review client census data and apply policy plan designs to calculate estimated premiums.
• Work with internal and external business partners to investigate and resolve premium anomalies and unexpected variances.
• Provide timely and accurate responses to phone and email inquiries from internal and external business partners.
• Develop and/or recommend training programs to address process gaps and assist with completion of process improvement initiatives.
• Comply with departmental policies regarding ethical and proper use of company equipment, including internet access, email, and phone usage.

What You'll Bring:
• Bachelor’s degree in accounting, finance or other related field preferred.
• Strong understanding of accounting principles, inclusive of cash and accounts receivable management, is preferred.
• Strong analytical skills
• Insurance industry knowledge and experience is a plus.
• Understanding of audit standards, practices, and techniques is a plus.
• Strong focus on customer service when partnering with internal and external business partners.
• Excellent communication and interpersonal skills.
• Ability to prioritize and work with a sense of urgency in a fast-paced environment.
• Ability to work successfully both independently and in a team environment.
• Intermediate to proficient knowledge of Microsoft Office (Word, Excel, and Access).

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $60,000-$70,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93591

Production Support, Senior Associate (Lebanon, NJ, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

We are seeking a highly analytical and detail-oriented Production Support Senior Associate to support a large portfolio of critical digital capabilities and platforms within New York Life’s Field Experience (FX) value stream. This role sits in the centralized, horizontal Cross FX Enablement function within the Production Support Center of Excellence that partners with Product, BA, UAT, Engineering, Tech Production Support Team and the Help Desk to ensure release readiness, rapid incident resolution & communication, and a strong feedback loop from production back to product backlogs.

You will run day-to-day queue review of production tickets to ensure on time resolution, track known defect backlogs through releases and hypercare, escalate readiness and training gaps, participate in knowledge transfer prior to releases, and represent the voice of the our agents in prioritization discussions. You will also help draft clear business communications for high-priority incidents and convert trends into actionable insights for BA/POs.

What You’ll Do:

1) Incident & Defect Operations

Triage inbound tickets, validate severity/business impact, chase stuck items, and coordinate repro steps with QA/Engineering and tech production support teams.
Track release-carried defects and hypercare items, flag risk of volume spikes to Help Desk and mitigation approach proactively, advocate prioritization with PO/PI planning.
Maintain accurate status/ETAs; ensure defects are opened, updated, and closed on time with clear acceptance evidence.

2) Release Readiness, Training & Help Desk Enablement

Verify proactively release readiness stage gates (training, FAQs, field comms, Help Desk playbooks) to reduce user complaints and increase product quality confidence, escalate gaps promptly to the manager and PM/PO.
Participate in any PO driven activities for release readiness tied to Help Desk enablement, reviewing KB articles, & scenario walkthroughs.
Participate in release hypercare; ensure runbooks, rollback, and business comms are prepared and exercised.

3) Knowledge Transfer (KT) & Run-State Standards

Support KT sessions from Engineering/PO/BA to Tech production support teams for assigned epics/features, raise awareness of known issues that may create spike, drive cross-preparation, and risk mitigation approach.
Participate in environment/readiness walkthroughs so tech support understands business context and user impact.

4) Problem Management & Insights

Support RCAs and document corrective/preventive actions; monitor follow-through and validate fixes.
Analyze patterns and trends across channels (incidents, VOC, Help Desk), and propose backlog items to BA/POs.
Identify upstream process gaps (handoffs, testing, training) and recommend improvements to reduce production noise.

5) Stakeholder Collaboration & Business Communications

Meet regularly with Tech Support, BA/PO/PM to review queues, quality gaps, and integration/back-end issues that impact advisor trust.
For high-priority incidents, help draft business-friendly communications, coordinate with Field Enablement and Field Communication partners, and manage updates.
Represent the user’s voice in prioritization discussions; ensure larger experience gaps are routed to roadmaps/backlogs.

6) Metrics & Governance

Track and report SLOs/SLAs, MTTR, severity mix, repeat incidents in partnership with Technology.
Provide weekly insights packs and post-incident readouts; participate in retros and continuous improvement actions.

What You’ll Bring:

You bring a user-first mindset and crisp communication, translating technical issues into clear business updates, drafting incident notices, and creating practical Help Desk knowledge articles—paired with strong ITSM rigor (ServiceNow/Jira), hands-on triage, and the discipline to drive tickets to timely closure.

You’re a fast, cross-team coordinator with an analytical eye, chasing stuck items, aligning Engineering/QA/PO/UAT during incidents and hypercare, spotting patterns and VOC trends, and turning those insights into actionable backlog recommendations.

Required Skills:

5+ years in production/application support, incident/problem management, or business operations (financial/insurance a plus).
Familiarity with ITSM/ticketing tools (ServiceNow/JSM/Jira) and defect/requirements traceability.
Strong written/verbal communication; can translate technical detail into business-ready updates.
Working knowledge of Agile/PI planning, change/release practices, and hypercare support.

Preferred Skills:

Bias for action; excels at cross-team coordination and user-first decision making.
Demonstrated ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer
Strong analytical, written, verbal and communication skills with the demonstrated ability to work with all levels within the organization.
Must be very organized and have excellent follow-up skills
Must be team oriented in interacting with a diverse group
A proactive self-starter with the ability to work independently with minimal supervision

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93339

Compliance Manager, Agency Standards (Greater Atlanta GO) (Atlanta, GA, US)

Location Designation: Fully Onsite

Role Overview:

As a key member of New York Life’s Agency distribution system, you will assist the Managing Partner in maintaining and executing critical supervisory systems within the General Office. This role involves direct oversight of agents, Registered Representatives, and Investment Advisor Representatives through regular inspections, compliance training, and supervision programs. You will also serve as a primary compliance resource, ensuring adherence to regulatory requirements and helping to uphold the firm’s high standards. Ideal candidates bring a solid foundation of industry knowledge, relevant licenses, and a proactive, detail-oriented approach to promoting operational excellence and regulatory integrity.

What You’ll Do:

Assists the Managing Partner with Agent, Registered Rep and IAR Supervision and executing the Supervisory Systems within the General Office
Conducts Periodic Inspections and Supervisory Interviews with Agents, Registered Reps & IARs and handles all follow-up required
Handles the Seminar Supervision Program
Handles the Enhanced Supervision Programs for Agents and Registered Reps
Handles the Financial Supervision Program for Agents and Registered Reps
Conducts Incoming and Outgoing Correspondence Reviews and Resolution of Red Flag Items
Assists the Managing Partner in recommending and delivering Disciplinary Actions
Serves as the “point person” to field and answer Standards and Compliance related questions from Agents, Registered Reps, IARs and Field Managers
Conducts Site Inspections for General Offices, Sales Offices and Satellite Offices
Assists with Complaint Review Handling and Resolution
Conducts Standard and Compliance Related Training for Agents, Registered Reps, and IARs
Assists with follow up for all agent, Registered Rep and IAR regulatory year-end requirements

Required Skills:

Bachelor’s Degree and/or equivalent experience
Minimum 2 years of industry experience
Comprehensive knowledge of registered and non-registered products
Must have Series 7 & Series 24 (Or obtain Series 24 within 90 days)
Series 65, 66 or ChFC (or obtain within 12 months)
Excellent communication skills (written and verbal)
Strong analytical skills required
Must be a self-starter, results-oriented, a team player and be able to prioritize responsibilities

Preferred Skills:

Preferred Series 51 or 53

Pay Transparency

Salary Range: $90,000-$128,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93518

#LI-MC1

Corporate Vice President, Senior Account Executive (Charlotte, NC, US)

Location Designation: Hybrid - 3 days per month

Alternate locations: Charlotte, NC (North Carolina); Baltimore, MD (Maryland); Richmond, VA (Virginia)

Role Overview

As an Account Executive in our Group Benefit Solutions division, you will manage mid/large-size client relationships (500-4,999 lives) and ensure exceptional service to clients and brokers.

** Preferred candidate location is within Charlotte Metro area, Virginia, or DC Metro area. **

What You’ll Do:

Client Management: Maintain and grow client relationships, focusing on upselling, cross-selling, and retention.
Service Excellence: Address client needs proactively, ensuring high satisfaction and effective problem resolution.
Growth & Retention: Develop strategies for profitable growth and achieve annual goals.
Renewal Process: Oversee all aspects of the renewal process, including negotiations and policy changes.
Industry Engagement: Participate in industry events to enhance knowledge and relationships.
Compliance: Maintain accurate tracking of all relevant activities.

What You’ll Bring:

BA/BS degree preferred, Life/Accident/Disability/Leave/VB experience preferred, Insurance licenses required.
Strong knowledge of insurance products and industry updates.
Excellent communication, presentation, and interpersonal skills.
Ability to build and manage relationships within a matrix organization.
Self-motivated with a high energy level and a "take charge" attitude.
Well-organized with the ability to handle multiple tasks and prioritize effectively.
Proficiency in MS Office and the ability to use and present online tools effectively.
Strong negotiation and influencing skills.
Ability to travel domestically up to 30%.

#LI-SV1

#LI-HYBRID

Pay Transparency

Salary range: $135,000 - $145,000 (base + sales incentive)

Overtime eligible: Exempt

Discretionary bonus eligible: No

Sales bonus eligible: Yes

Our Benefits

Our Diversity Promise

Job Requisition ID: 93284

#GBS

Senior Product Owner - Client Communications 93541 (New York, NY, US)

Location Designation: Hybrid - 2 days per week

Senior Product Owner, Client Communications

Role Overview:

The Communications Delivery team is responsible for service communications sent to our agents and external clients. This includes new communications and changes to existing communications utilizing Open Text Exstream software.

The Product Owner role serves various internal customers (i.e., business units) within New York Life's Foundational Business. The Product Owner uses his/her solid understanding of agile and sprint methodologies, in addition to Jira software to effectively participate in sprint planning, daily standups and managing user stories. As the voice of the customer, the Product Owner prioritizes the work for, creates, and communicates the business unit's communication requirements to the copywriters, business analysts, tech developers, and testers on the scrum team. The Product Owner supports the team through implementation by addressing issues, providing clarification, and managing changes. For Digital notifications and letters, the Product Owner will ensure that the communications are built and works with the technology team to implement. The Product Owner works closely with various business partners (e.g., Technology, Product, Legal, Compliance, Training, and Knowledge Management). The Product Owner demands flexible and creative thinking as tasks are highly variable, changing often based on emerging business needs and industry trends.

The Product Owner is responsible for eliciting business requirements for communications from subject matter experts and documenting them, to Business analysts for capture in the Business Requirements Document.

What You’ll Do:

Create and prioritize the backlog of work for the communications agile scrum team using Jira and Confluence. This includes the creation of Epics, User Stories, and requirements to build best-in-class multi-channel communications.
Coordinate with other Product Owners, Tech, Testing Teams, and Product SMEs for ongoing management of the portfolio of work
Utilize the OpenText Exstream Content Author platform to transform content and business rules to design, layout and specifications required as a solution for client communications
Work on a high-performing team focused on the successful delivery of timely and effective communications
Partner and collaborate for solutions to increase the use of digital delivery as part of our drive to digital modernization
Contribute to written communication content as needed using the OpenText Content Author tool, adhering to NYL standards and tone of voice guidelines

What You’ll Bring

Required Skills:

3-5 years’ experience in Product Ownership or similar role
Strong understanding of Business to Customer communications, standards, and best practices across industry leaders
Experience driving success on projects with multiple stakeholders
Agile methodology experience required
Experience working in a fast-paced environment while managing multiple project deliverables
Effective Communication skills and experience demonstrating leadership

Preferred Skills:

Practice of Continuous Integration or Continuous Delivery a plus
Knowledge of NY Life Products and Services preferred
Confluence, Data Visualization Tools, Business Roadmaps

#LI-JR1

Pay Transparency

Salary Range: $90,000-$120,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93541

Senior Associate - AI Platform Security Engineer (New York, NY, US)

Location Designation: Hybrid - 3 days per week

The Security Engineer will play a key role in designing, engineering, and securing NYL’s AI development platform built on Google Cloud and Vertex AI. This is a hands-on security engineering role focused on establishing secure-by-design foundations for AI and ML workloads, including data ingestion, model development, training pipelines, and deployment.

The engineer will work closely with cloud platform, data science, and ML engineering teams to implement security controls that protect sensitive data while enabling rapid experimentation and delivery. This role requires deep expertise in cloud security, identity, network controls, and automation, combined with a practical understanding of AI/ML development patterns in regulated environments.

What You'll Do:

Engineer, configure, and maintain security controls for Google Cloud and Vertex AI environments.
Design and implement secure Vertex AI architectures covering notebooks, pipelines, model registry, endpoints, and feature stores.
Define and enforce IAM patterns for human and non-human identities, including service accounts and Workload Identity Federation.
Implement network security controls such as VPC design, private connectivity, service perimeters, and egress restrictions for AI workloads.
Engineer encryption strategies for AI data and artifacts, including CMEK, data-at-rest, and data-in-transit protections.
Establish security guardrails and baseline configurations for AI development teams using infrastructure-as-code.
Integrate audit logging, monitoring, and alerting for Vertex AI and GCP security events.
Implement DLP controls to prevent sensitive data exposure during training and inference workflows.
Conduct threat modeling and security assessments for AI and ML use cases.
Partner with data science, ML engineering, and cloud platform teams to embed security into development workflows without impeding velocity.

What You'll Bring:

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
5+ years of experience in cloud security or security engineering roles.
Hands-on experience securing Google Cloud Platform environments.
Direct experience with Vertex AI or comparable ML platforms, including securing end-to-end ML workflows.
Strong knowledge of cloud IAM, least-privilege design, and non-human identity management.
Experience implementing network security controls in cloud environments (VPCs, private endpoints, service perimeters).
Familiarity with AI/ML security risks such as data poisoning, model theft, inference abuse, and data leakage.
Proficiency with Python for security automation and policy enforcement.
Experience with infrastructure-as-code (Terraform preferred).
Understanding of regulatory and compliance requirements in financial services environments.

Preferred Qualifications

Google Professional Cloud Security Engineer certification.
Experience securing AI/ML platforms in highly regulated industries.
Familiarity with AI security frameworks such as MITRE ATLAS.
Experience with CI/CD integration for ML pipelines and security guardrails.
Knowledge of confidential computing and secure data processing techniques.
Exposure to generative AI security concerns (LLMs, RAG, agents).

#LI-CD2

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93366

Corporate Vice President, Corporate Development (New York, NY, US)

Location Designation: Hybrid - 3 days per week

This position is hybrid - Tuesday - Thursday in the New York Office and Monday and Friday work from home.

Role Overview:

The CVP of Corporate Development will be responsible for supporting all activities relating to enterprise and business strategic investments, partnerships, M&A, and related activity including:
• Developing enterprise and business corporate development strategy that is aligned with their respective strategic priorities
• Fundamental research, data gathering and analysis of sectors, products, and businesses in support of strategy and corporate development process
• Identifying and sourcing of potential targets and strategic partners
• Supporting relationships with banks, other advisors, and potential counterparties
• Organizing and performing due diligence
• Developing internal capabilities to execute corporate development and M&A initiatives, including producing appropriate playbooks
• Coordinating with external resources that can support due diligence efforts as needed
• Determining appropriate valuation and impact on key enterprise and business metrics
• Developing communications to senior management and Board on strategy and merits / considerations of specific opportunities
• Post-agreement integration planning and execution

What You'll Do:
• Drive all aspects of corporate development process from start to finish
• Help identify potential prospects & targets
• Manage project timing and deliverables with multiple constituents
• Identify and mitigate risks to project and workflow
• Establish collaborative and productive teamwork with multiple project constituents
• Source, process and analyze financial and other data
• Build, audit and apply financial models
• Analyze and draw insights from GAAP and statutory financial statements
• Create memos, presentations, and other materials
• Coordinate teams in due diligence including working with business units and enterprise functions
• Support internal alignment and issue resolution on a transaction
• Coordinate with subject matter experts (actuarial, legal, finance, tax etc.)
• Lead post-closing activity

What You'll Bring:
• Bachelor’s Degree, MBA FSA, CPA and/or CFA preferred
• 4+ years of work experience in a business, accounting, or technical field
• 2+ years of corporate development, investment banking, or actuarial consulting. Experience in U.S. life insurance strongly preferred
• Highly motivated
• Strong financial and analytical skills
• Team player
• Strong ability to influence without direct authority
• Ability to drive multiple priorities
• Proactive and collaborative

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $175,000-$200,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93461

Corporate Vice President, Experience Strategist (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Experience Strategist: We listen to our customers and ensure their voice changes the enterprise. We connect customer reality to business action.

Core responsibilities include:
Synthesize and prioritize research based on business strategy
Translate business problems into customer-centered questions
Translate customer needs into clear business implications and priorities
Activate insights via the right business owners at the right time
Partner with teams to ensure insights shape decisions, roadmaps, and experiences
Develop a strategic approach to research plans and partner with consumer insights team to implement

Major Responsibilites:

Facilitate alignment on complex problems to gain best outcome for our customer.
Create and maintain advisor and client journey maps: Develop detailed journey maps to visualize and understand the user’s experience across different touchpoints. Partner with business owner to optimize future state journey.
Run workshops and interactive discussion sessions with business and design partners.
Embrace data-driven decision-making: Utilize existing research and data analytics to inform your strategies and measure their effectiveness. Analyze and understand our existing adivsor and client research; leverage when working with business on experience strategy.
Collaborate across teams: Work closely with cross-functional Value Streams, Design, Tech, and Product Management. Effective collaboration ensures that all aspects of the user experience are aligned and cohesive.
Stay updated with industry trends: Continuously educate yourself on the latest trends, tools, and best practices in your trade as well as in our industry.

Competitive Research:

Take an outside-in perspective, staying abreast of best-in-class experiences in and out of our industry.
Keep pace with the advances being made by our competitors.

Qualifications:

Bachelor Degree - can be in Design, Marketing, Psychology (or similar).
5-7 years of experience.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and presentation skills.
Experience with customer journey mapping and research methodologies.

Pay Transparency

Salary Range: $147,500-$180,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93600

Senior Associate, Business Project Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The business project manager role will have an opportunity to engage in a variety of projects across the Institutional Life (IL) business, including investments, products, service, and technology. As the project manager you will provide critical business process management to the most important key initiatives being worked on across the business. Your success in the role will require working independently, excellent communication skills, strong organizational talents, and a collaborative approach.

This role is located in our corporate headquarters in New York City and will require infrequent travel to our location in Overland Park, Kansas. Our dynamic, high-performing team leverages the strength of a Fortune 100 company while having the nimbleness of a smaller operation. IL is a fully contained operation where this role will provide project management across all disciplines of the business. IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI), and Corporate Sponsored markets.

What You’ll Do:

Developing and managing end-to-end project plans for multiple strategic initiatives using Agile/Scrum methodologies.
Accountable for partnering with the business lead to ensure successful project delivery, on time and on budget.
Organizing status update meetings and holding workstreams accountable to meeting agreed upon deliverables.
Analyzing and assisting in documenting cost/benefit of potential options related to projects.
Establishing timelines, milestones, defining implementation dates, and managing dependencies with regular communication to business leaders and project team members ensuring requirements can be met.
Managing resource requirements to ensure project deliverables are met.
Responsible for growth of the practice area including best practices, through retrospectives and a focus on continuous improvement of project management practices within the IL team.
Managing reasonable documentation and communication based on the initiative and leadership need on that specific initiative, ranging from daily stand-ups, weekly 4-blockers, or weekly leadership meetings with PowerPoint decks.
Anticipating, identifying, and mitigating project risks and impediments, while designing and documenting solutions and removing roadblocks.

Leadership

Independent, self-starter, with strong organizational skills that can communicate with all levels of the organization.
Ability to manage/lead those who do not report to the role through inspiration and influence.
Strong negotiation, organization, time management, and Project Management skills are required as there will be multiple projects assigned at any given time.
Effectively engage and communicate with diverse stakeholders to ensure clear understanding of project objectives, expectations, and timelines, fostering collaborative relationships through the project lifecycle.

Communication Skills

Adeptly communicates, persuades, and negotiates with others to build consensus across the teams.
Strong interpersonal, communication (verbal and written), and presentation skills.
Ability to lead teams in a results-oriented and collaborative manner.
Skilled in communicating clearly and concisely and with the right level of detail for the intended audience.
Prepare communications regarding project direction, decisions, issues, risks, and status for management.

What You’ll Bring:

Bachelor’s degree and/or equivalent experience

6+ years of experience in Project Management required

Requires in-depth expertise in Project Management competencies
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification highly preferred
Knowledge of Scaled Agile Frameworks (SAFe) is a plus
Knowledge and understanding of the life insurance industry a plus
Six Sigma is a plus
Demonstrated understanding of a project life cycle- including discovery and delivery
Strong attention to detail and deadlines
Strong active listening skills
Budgeting/finance, critical thinking, and business development knowledge preferred

Technical Expertise

Skilled in MS Project, MS Excel, and MS PowerPoint
Experience using Artificial Intelligence tools (e.g., ChatGPT, Amazon Quick, etc.)
Knowledge of Agile tools such as JIRA preferred

#LI-SV1

#LI-HYBRID

Pay Transparency

Salary Range: $100,000 - $130,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93649

Senior Associate - Sr. Quality Test Engineer (SDET) (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking a hands-on Sr. Quality Test Engineer (SDET) with deep expertise in test automation frameworks and modern quality engineering practices. This role is highly technical and execution-focused — you will design, build, and run automated test suites that ensure reliability, scalability, and performance of enterprise applications.

The ideal candidate is a strong individual contributor who can code, script, and automate across the stack, while also experimenting with next-generation QA approaches such as AI-assisted test generation and Agentic AI-driven testing automation.

This role requires someone with strong analytical skills, solid engineering discipline, and a passion for embedding quality into every stage of the development lifecycle.

What You'll Do:

Develop, maintain, and execute automated test frameworks for UI, API, mobile, and microservices applications.
Write automated test scripts in Java, Python, or JavaScript/TypeScript, ensuring reusability and scalability.
Leverage tools like Selenium, Cypress, Playwright, MABL, and REST Assured for automation coverage.
Integrate test automation into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or Azure DevOps).
Explore and implement AI-driven testing approaches, including autonomous test case generation and defect detection using GenAI.
Research and apply Agentic AI frameworks to automate multi-step test workflows and self-healing test systems.
Perform API testing (Postman, SOAP UI, REST Assured) and database validation using SQL/NoSQL queries.
Conduct performance and load testing with JMeter, Gatling, or Locust.
Partner with developers to adopt shift-left testing practices and ensure testability of applications.
Debug issues, conduct root cause analysis, and contribute fixes where appropriate.
Continuously enhance automation coverage and optimize execution efficiency.

What You'll Bring:

Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
5+ years of hands-on QA/SDET experience in enterprise-scale environments.
Proficiency in one or more programming languages (Java, Python, JavaScript/TypeScript, or C#).
Strong expertise with test automation frameworks (Selenium, Cypress, Playwright, MABL, BDD/TDD).
Experience integrating automation with CI/CD pipelines and containerized environments (Docker, Kubernetes).
Solid knowledge of API testing and working with relational (SQL, PostgreSQL, MySQL) and NoSQL databases.
Strong understanding of Agile and SAFe methodologies.
Excellent problem-solving, debugging, and scripting skills.

Preferred / Desired Skills

Experience with AI-driven test automation and exposure to Agentic AI-based testing workflows.
Familiarity with cloud-native application testing on AWS, Azure, or GCP.
Exposure to Salesforce/CRM platforms and insurance/financial services industry applications.
Experience with test observability and monitoring tools to track quality metrics.
Certifications such as ISTQB, Certified SDET, AWS/Azure QA certifications.
Knowledge of performance tuning and optimization for automated test suites.

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93677

Corporate Vice President - Strategic Analytics Lead (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview

The Strategic Analytics Lead is a high-impact role responsible for supporting the organization’s most important strategic questions. This individual will operate as a dedicated analytics partner to leadership, bringing structure, rigor, and clarity to complex, ambiguous problems.

The role focuses on translating executive priorities into actionable analysis, integrating data across sources, and delivering clear, insight-driven recommendations to inform decision-making at the highest levels of the organization.

What You'll Do:

Strategic Problem Framing

Translate ambiguous, high-level business questions into clear analytical problem statements and hypotheses
Partner with senior stakeholders to refine scope, align on priorities, and ensure actionable outputs
Drive structured thinking across complex, cross-functional topics

Advanced Analytics & Insight Generation

Lead end-to-end analytics, including data sourcing, integration, modeling, and interpretation
Combine data across central and business-owned systems to create holistic views of performance
Apply iterative analytical approaches to test hypotheses and refine insights over multiple cycles

Executive Communication

Synthesize findings into clear, concise narratives tailored for senior leadership
Translate complex analyses into business implications and recommended actions
Support executive working sessions with data-driven insights

Ways of Working

Highly iterative: insights are developed through cycles of hypothesis testing and refinement
Cross-functional: collaborates across analytics teams, data teams, and business stakeholders
Agile and responsive: supports both planned strategic work and emerging leadership requests
Outcome-oriented: focused on delivering clear, actionable insights rather than just analysis

What You'll Bring:

Experience

6–10+ years in analytics, strategy, consulting, or a related field
Experience working on complex, ambiguous business problems with senior stakeholders
Background in financial services, insurance, or similar industries preferred

Technical & Analytical Skills

Strong analytical toolkit (SQL, Python/R, data visualization tools)
Experience working with large, complex, and fragmented datasets
Ability to structure and execute end-to-end analyses independently

Leadership & Communication

Exceptional executive communication and storytelling skills
Strong stakeholder management and ability to influence senior leaders
Ability to balance multiple priorities in a fast-paced environment

Pay Transparency

Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93612

Corporate Vice President, Succession Planning (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The Corporate Vice President, Succession Planning is a key leader within Advanced Advisor Support, responsible for overseeing and optimizing the firm’s existing succession planning efforts while building the next generation of capabilities through Succession 360. This role ensures the effective delivery of current “business as usual” succession support while designing and implementing a more scalable, technology-enabled approach to advisor transitions.

Succession 360 will introduce a modern framework that includes an online marketplace, advisor matching capabilities, and data-driven tools to support valuation and transition strategies based on future business potential. This role is critical in bridging strategy and execution, ensuring both operational excellence today and innovation for the future.

What You’ll Do:

- Oversee and streamline existing succession planning processes to ensure consistent, high-quality support across the advisor population
- Lead the design, development, and rollout of Succession 360, including digital marketplace capabilities, matching tools, and valuation frameworks
- Partner with technology, data, and cross-functional teams to build scalable, user-friendly solutions that enhance advisor experience and outcomes
- Establish operational processes, governance, and workflows to support both current-state execution and future-state scalability
- Act as a strategic advisor to leadership, shaping the firm’s long-term approach to succession as a driver of growth, retention, and enterprise value
- Drive adoption by integrating succession planning into broader advisor development, affluent market, and practice management initiatives

What You’ll Bring:

You are equally comfortable operating in the details and setting strategic direction.
You bring a strong understanding of advisor business models and succession dynamics, paired with the ability to build and scale operational and technology-enabled solutions.
You thrive in environments that require both structure and innovation, and you have a proven ability to move complex initiatives forward while aligning diverse stakeholders.
You are disciplined, execution-focused, and able to navigate ambiguity while maintaining momentum toward long-term outcomes.

Required Skills:

- Bachelor’s degree or equivalent experience
- 10+ years of experience in financial services, advisor support, practice management, or related field
- Demonstrated experience leading both strategic initiatives and day-to-day operations
- Strong project management and execution skills, with the ability to manage complex, multi-phase initiatives
- Experience partnering with technology teams to design and implement digital tools or platforms
- Excellent communication and stakeholder management skills

Preferred Skills:

- Experience with succession planning, advisor transitions, or business continuity strategies
- Familiarity with Agency Distribution
- Familiarity with marketplace platforms, matching algorithms, or Advisor business valuation methodologies
- Background working with affluent or high-net-worth advisor segments
- Experience building or scaling new programs, platforms, or enterprise initiatives

#LI - EM1

#LI - HYBRID

Pay Transparency

Salary Range: $160,000-$228,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93624

Senior Associate, Business Platform Product Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Summary

We are seeking a Business Platform Product Manager focused on Content Engine & Design to Development who will manage the enterprise content management system (CMS) and drive the evolution of how New York Life creates, manages, and delivers content as a strategic enterprise asset.

This role enables content as a product. Content drives brand visibility and deepens consumer and advisor connection — becoming increasingly personalized with emerging agentic and generative AI capabilities. You will ensure the enterprise CMS and surrounding capabilities are architected not just for today’s digital properties, but for the next generation of content-driven experiences.

Your focus areas span the Content Engine (headless CMS, content-as-a-service, creative-to-publish lifecycle, knowledge graph, LLM discoverability) and Design-to-Development (translating experience designs and design language systems into production-ready components). You will bring delivery discipline, solutioning rigor, and a forward-looking perspective on how AI is transforming content operations.

What Great Looks Like in This Role

A proactive, team-oriented problem solver who brings clarity to complexity.
Forward-thinker who can architect content capabilities for today’s channels and tomorrow’s agentic systems, conversational AI, and generative interfaces.
Shapes and maintains a prioritized, transparent backlog aligned to business objectives.
Strong delivery discipline — commitments are met through structured planning, proactive risk management, and transparent communication.
Balances speed, quality, and stakeholder alignment through facilitation and trade-off decisioning.
Creates clarity across functions, ensuring the right people are engaged, informed, and empowered to act.

Key Responsibilities

Enablement Strategy, Architecture, & Associated Roadmap

Partner with Business Product Managers and the AI Product Manager to understand business capability priorities, experience visions, and the AI roadmap — then shape how content and design-to-development platform capabilities are solutioned to enable their outcomes.
Define and maintain the platform vision for the enterprise CMS (headless, content-as-a-service) and a modern design-to-development pipeline — architecting both for today’s digital properties and for emerging agentic, conversational, and generative interfaces.
Research and evaluate emerging capabilities — knowledge graphs for semantic discovery, AI-assisted authoring and content assembly, AI-accelerated design-to-dev tooling, and evolving SEO/AEO/GEO requirements — and translate findings into platform requirements.
Translate business needs into content platform solutions: creative-to-publish lifecycle (ideation through multi-channel publish with AI at each stage), content models and taxonomy, design-to-development handoff standards, and LLM discoverability.
Identify and onboard solutions and tools to enable content and design-to-development strategies defined by Content Operations, Content Strategy, and Design teams.
Develop and maintain documentation of the content and design-to-development architecture — showing how capabilities integrate with the broader business and MarTech architecture, including downstream personalization, activation, and analytics platforms.
Partner with content operations to establish content-as-a-product governance within the architecture: lifecycle ownership, quality standards, and reuse patterns.
Maintain a prioritized enablement roadmap that sequences content engine and design-to-development capabilities based on business impact, downstream dependencies, and alignment to broader platform roadmaps.

Backlog Planning & Enablement

Partner with Product Managers and Product Designers to understand business priorities and identify platform and capability needs.
Own the backlog: define, groom, and prioritize based on business impact, cross-team dependencies, and architectural sequencing.

Delivery & Execution

Partner with Technology and AI & Data teams to lead the delivery process for content engine and design-to-development capabilities.
Manage sprint planning, feature delivery, and risk escalation — ensuring trade-offs are transparent and data-informed.
Balance business expectations and technical feasibility through clear communication and proactive alignment.

User Acceptance & Quality

Partner with the UAT team to validate deliverables meet defined business and user expectations.
Guide test script creation and prioritization; support triage and resolution of defects.
Ensure deployment readiness through collaboration with key stakeholders.

Platform & Vendor Collaboration

Partner with leaders to facilitate platform evaluations and vendor RFPs, ensuring scalability, cost-effectiveness, and alignment with strategy.
Influence vendor roadmaps to support evolving business needs and enterprise goals.

Skills & Competencies

Strong experience with enterprise CMS platforms, including headless CMS and/or content-as-a-service architectures (e.g., Contentful, Storyblok, Adobe AEM as a Cloud Service, or equivalent).
Solid understanding of content modeling, structured content, taxonomy, and metadata — with the ability to translate strategies from content operations and strategy teams into platform requirements.
Understanding of how SEO, AEO, and GEO intersect with content architecture and how structure and metadata choices impact discoverability and brand visibility.
Familiarity with knowledge graph concepts and their application to content ecosystems is a plus.
Forward-looking perspective on AI applied to content operations — how agentic systems and generative interfaces are reshaping content delivery and consumption.
Experience enabling design-to-development workflows, including design systems, design language governance, component libraries, and structured engineering handoff.
Analytical mindset — experience defining and tracking content operations KPIs (speed-to-publish, reuse rates, throughput, discoverability) and using data to drive prioritization.
Delivery-focused — proven track record of shipping platform capabilities through agile delivery.
Strong facilitator who drives clarity, consensus, and accountability across creative, business, and technical teams.
Strong written and verbal communication skills across technical and business audiences.

Education & Background

Bachelor’s Degree, or equivalent.
Minimum of 7+ years of relevant experience, with 5+ years specializing in enterprise CMS, content platforms, or digital product delivery with a content focus.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93621

Senior Associate, Life Competitive Solutions Analyst (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Business Unit Overview:

The Life Advanced Competitive Solutions team within Product Solutions supports New York Life’s strategic efforts to compete and win in the life insurance marketplace. The team provides deep product expertise, competitive intelligence, and strategic insights that enhance field effectiveness and inform broader business decisions. As a critical partner to multiple stakeholders across the enterprise, the team delivers high-impact case support, competitive positioning, and industry trend analysis.

Role Overview:

As a Life Competitive Solutions Analyst, your primary focus will be delivering timely, accurate, and expert-level case support for New York Life Agents, field managers, and third-party distribution field directors. You will analyze how competitor products are designed relative to NYL products, assess complex case dynamics, and equip the field with clear and actionable positioning strategies. This role is critical in helping agents navigate competitive sales situations while strengthening New York Life’s market presence.

What You’ll Do:

Provide individualized competitive case analysis for agents, field leaders, and third-party distribution including product comparisons, scenario modeling, and positioning recommendations.
Respond to inbound inquiries via phone, email, and virtual meetings, delivering strong subject-matter expertise on life insurance product features and competitive dynamics.
Develop clear, concise supporting materials such as case summaries, product comparisons, and agent-ready talking points.
Collaborate with partners in Life Insurance Solutions Product Development, Product Management, and Competitive Intelligence to ensure alignment on insights and messaging.
Monitor competitor actions, regulatory changes, and industry trends to support ongoing case work and field communications.

What You’ll Bring:

Strong understanding of individual life insurance products and competitive product features.
Ability to analyze complex information and translate it into clear, actionable recommendations for field partners.
Excellent written and verbal communication skills, with the ability to tailor messages for agent and management audiences.
Strong attention to detail and comfort working in fast-turnaround environments.
Proven ability to manage multiple cases simultaneously and deliver high-quality work under time pressure.

Preferred Skills:

Experience in life insurance competitive intelligence, product management, or field-facing product support.
FINRA Series 6 (or willingness to obtain).
Familiarity with NYL’s distribution model and sales processes within both Agency and Third-Party.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93026

Director, Change Management - Investments (New York, NY, US)

Location Designation: Hybrid - 4 days per week

New York Life Investments (NYLI), an indirect, wholly owned subsidiary of New York Life Insurance Company, is a top 25 global asset management firm. With more than $799 billion in assets under management, NYLI is a premier investment management firm serving a variety of client segments including retail, institutional, insurance and defined contribution and benefit on a global basis. New York Life Investments offers a diverse set of investment capabilities ranging from traditional equity and fixed income to alternative investment strategies and multi-asset solutions. Renowned for its premier investment acumen and client focus, NYLI’s vision is to be one of the most trusted providers of investment management expertise and long-term financial security.

Role Overview:

The Change Leader will play a critical role in leading and managing the Change Management efforts within the Investments Business at New York Life. This role requires a leader with strong strategic and execution skills and the ability to work effectively across teams. This individual will be responsible for guiding teams through significant changes, ensuring the smooth transition of processes, systems, and culture as the business continues to evolve. The Change Leader will work closely with the enterprise change leader in Human Resources, senior leadership within the business, project managers, and key stakeholders to design, implement, and monitor change management strategies that support both the business and company goals and objectives.

What You’ll Do:

Change Strategy Development & Execution:

Design and implement comprehensive change management strategies that align with the business’ overall goals and objectives.
Partner with senior leadership to identify business needs and areas requiring transformation, defining the scope, timelines, and key deliverables.
Partner with senior leadership to prioritize a change management agenda and measure success against key deliverables.
Lead change initiatives that foster a smooth transition and minimize resistance across the organization.

Stakeholder Engagement & Communication:

Establish and maintain strong relationships with key stakeholders (Business Leaders Portfolio management, Distribution, Human Resources, Corporate Communications, Technology, etc.) across all levels of the organization.
Work with Corporate Communications team to support the communication of change initiatives clearly and effectively, ensuring that all employees understand the purpose and impact of the changes within the organization.
Develop and deliver clear, concise communication plans, presentations, and other materials for employees, leadership, and external partners.

Culture & Behavior Change:

Help drive organizational culture change to ensure employees embrace new ways of working, systems, and processes.
Promote a positive environment for change by addressing employee concerns, creating buy-in, and building trust through transparent communication.
In partnership with the Enterprise Change Management team in Human Resources, support the implementation of training to support employees in adapting to new tools, systems, and methodologies.
Lead change workshops, coaching sessions, and other learning opportunities to ensure employees are well-equipped to navigate the transformation.

Change Monitoring & Feedback:

Monitor the effectiveness of change initiatives through surveys, interviews, and other data-driven methods to evaluate success metrics, employee engagement and transformation progress.
Identify and address potential barriers to change and develop corrective actions as needed.
Report on the progress of change initiatives, providing regular updates to senior leadership and other stakeholders.

What You’ll Bring:

Education & Experience:

Bachelor's degree in Business, Organizational Development, Human Resources, or a related field. Master’s degree is a plus.
Proven experience (7+ years) in leading change management efforts in Asset Management undergoing significant transformation or organizational change.
Experience with project management methodologies and change management frameworks.

Skills & Competencies:

Strong leadership and interpersonal skills with the ability to influence and build relationships at all organizational levels.
Excellent communication skills, both written and verbal, with the ability to tailor messages to different audiences.
Deep understanding of organizational behavior and cultural transformation strategies.
Problem-solving and decision-making abilities, with a focus on practical solutions and results.
Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.

Key Attributes:

Visionary thinker with a strategic mindset, capable of leading complex transformation efforts.

Empathetic and approachable, with a keen ability to listen to concerns and manage resistance to change.
Resilient and adaptable, able to thrive in ambiguous or challenging situations.
Collaborative, team-oriented, and able to foster a sense of community and shared purpose.

#LI-AM1

Pay Transparency

Salary Range: $184,000-$263,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93073

Senior Associate - Salesforce Developer Engineer (New York, NY, US)

Location Designation: Hybrid - 3 days per week

As a Senior Salesforce Developer Engineer, you will serve as a technical lead, driving the design, development, and implementation of complex Salesforce solutions that advance New York Life’s strategic technology initiatives. You will collaborate closely with architects, business partners, and data teams to deliver secure, scalable, and high-performing applications across a shared Salesforce platform supporting multiple lines of business. This role also involves integrating Salesforce with AWS services and other enterprise systems to enable data-driven decision-making and intelligent automation.

What You’ll Do:
• Lead the design, development, and deployment of scalable Salesforce solutions using Apex, Lightning Web Components (LWC), and integration APIs.
• Partner with business stakeholders, solution architects, and engineering teams to translate requirements into robust, extensible technical designs.
• Implement Salesforce integrations with AWS services such as Lambda, S3, and API Gateway, ensuring secure and performant data exchange.
• Collaborate with UX and front-end teams to deliver modern, responsive user experiences using React.js, TypeScript, and Figma.
• Design and implement event-driven architectures using Platform Events, Change Data Capture (CDC), and asynchronous Apex to support scalable, loosely coupled integrations.
• Oversee code reviews, enforce development standards, and drive continuous improvement through CI/CD pipelines, automation, and DevOps practices.
• Troubleshoot and optimize performance across environments, ensuring reliability, maintainability, and compliance with enterprise security standards.
• Evaluate and integrate npm packages and open-source libraries to enhance component functionality and maintain consistency across applications.
• Contribute to Salesforce platform modernization by leveraging AWS DevOps tools, automation frameworks, and reusable architecture components.
• Stay current on emerging technologies, including Salesforce AI (Einstein, GPT-based assistants) and MuleSoft, to evolve integration and automation capabilities.

What You’ll Bring:
• 8–10 years of proven expertise in leading new Salesforce implementations, guiding a team of developers through end-to-end solution design, development, and deployment.
• Proven expertise in Apex, LWC, and Flow Builder, blending custom development with Salesforce’s out-of-the-box capabilities to create scalable and maintainable solutions.
• Strong hands-on experience in Salesforce event-driven architecture, including Platform Events, CDC, and pub/sub patterns for real-time, asynchronous communication.
• Deep understanding of Salesforce data architecture, security model, and multi-org governance in a shared platform environment supporting multiple lines of business.
• Proven ability to design and implement secure integrations using Salesforce APIs, MuleSoft, and AWS services (Lambda, S3, API Gateway).
• Strong background in JavaScript, React.js, and TypeScript, applying component-based principles and UI best practices across Salesforce and standalone apps.
• Demonstrated experience collaborating with data teams to analyze, troubleshoot, and resolve complex data quality and integration issues across systems.
• Experience translating Figma mockups into responsive, accessible, and reusable LWC and React components.
• Proficiency with CI/CD pipelines, GitHub, and Jenkins, enabling automated deployments and version control.
• In-depth knowledge of authentication and authorization mechanisms including OAuth 2.0, JWT, and Named Credentials.
• Excellent analytical, communication, and stakeholder management skills, with a focus on cross-functional collaboration and technical excellence.
Required Skills:
• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Salesforce Certifications:
• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce JavaScript Developer I
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Application Architect
• Salesforce Certified Platform Integration Architect
• Salesforce Certified Administrator
• Working knowledge of DevOps pipelines (GitHub Actions, Jenkins)

Preferred Skills:
• Preferred Certifications: Application Architect/System Architect
• Experience with AWS infrastructure tools & practices.
• Familiarity with event-driven architectures and data streaming frameworks (e.g., Kafka, Event Bus).

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93200

Senior Associate, Investment Product Analyst (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking a highly motivated and analytical Product Analyst to join the Product Management Group at New York Life Investments (NYLIM). Based in our New York City headquarters, you will help drive the positioning, growth, and retention of our mutual funds, ETFs, and SMA products across retail and intermediary distribution channels.

As a Product Analyst, you will collaborate closely with product managers and cross-functional teams to support a wide range of investment, marketing, and sales initiatives. This role offers exposure to investment strategy, product positioning, and data-driven decision making.

What You'll Do:

Market Intelligence and Competitive Analysis:

Contribute to all aspects of product management across the retail product line, with an emphasis on positioning and differentiating our offerings relative to leading peers.
Conduct and deliver insightful market and peer analysis to support marketing and sales efforts.

Product Strategy and Support:
- Partner with product managers to develop and execute product strategies across the retail product suite.
- Collaborate with product managers to produce timely product updates, including performance analysis, commentary, and positioning narratives.
- Conduct ad-hoc data analysis to support business development initiatives and strategic projects.
Sales Enablement and Communications:
- Respond to product-related inquiries from internal and external stakeholders, including sales teams and business partners.
- Collaborate with Marketing to develop, enhance, and maintain compelling product materials, presentations, and client-facing content.
Analytics and Reporting:
- Leverage data platforms (e.g., Bloomberg, Morningstar, FactSet) to generate product-level analytics.
- Develop and maintain reports tracking investment performance, fund flows, and competitive positioning.

What You'll Bring:

Bachelor’s degree or equivalent business experience required; MBA, and/or industry designations (CFA®, CFP®, CIMA®) a plus.
Minimum 3 years of experience in the financial services industry.
Strong understanding of financial markets and investment vehicles, including equities, fixed income, and alternatives.
Proven analytical, problem-solving, and interpersonal skills with meticulous attention to detail.
Excellent written and verbal communication skills.
Demonstrated ability to manage multiple projects and deliver high-quality work under tight deadline.
Proficiency in Excel, PowerPoint, and data platforms like Bloomberg, Morningstar, FactSet, etc.

#LI-AM1

Pay Transparency

Salary Range: $100,000-$130,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93109

Senior Associate: Data Engineer (New York, NY, US)

Location Designation: Hybrid - 3 days per week

At New York Life will join a team of analytics engineers focused on delivering clean, well-structured, and reliable data to power various business and AI solutions across the enterprise. In this role, you will help define and uphold data and engineering standards, ensuring consistency, quality, and scalability. You will be an instrumental member of the Data and Analytics Engineering team, enabling enterprise-wide data activation and supporting advanced analytics initiatives.

What You’ll Do:
• Build and maintain dbt data pipelines to deliver clean, reliable, and well-structured data for data science and analytics use cases.
• Implement real-time data ingestion and processing using PySpark and AWS Glue.
• Apply software engineering best practices—including version control, testing, and integration—to all analytics and data development work.
• Review code changes and approve pull requests (PRs) in Git to ensure quality and consistency.
• Partner with stakeholders to explore, analyze, and source data from strategic enterprise data assets.
• Collaborate closely with data scientists on data quality, availability, and business value to support model development and analysis.
• Translate business and technical requirements into Jira stories, define milestones, and manage progress.
• Work with data stewards across New York Life to ensure alignment on data governance and standards.
• Build strong relationships with Technology (IT) teams to support tooling, data strategy, system integrations, and deployment processes.
• Communicate information and ideas effectively to diverse audiences across the organization.

What You’ll Bring:

• 3-7+ years of experience with hands-on experience building and maintaining dbt data models and transformation pipelines.
• Proficiency with AWS Glue, including ETL development, job orchestration, and catalog integration.
• Strong working knowledge of Databricks, including SQL, notebooks, and distributed data processing.
• Experience with Kafka and streaming data pipelines for real-time ingestion and processing.
• Strong analytical thinking and problem-solving skills, with the ability to troubleshoot complex data issues.
• Ability to work collaboratively in cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Experience in the insurance industry or other regulated industries (preferred).

#LI-CD2

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93045

Skills Transformation & Learning Program Coordinator - Senior Associate (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, enhancing offerings that support our people or fostering a workplace culture where everyone feels they belong, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life an employer of choice for generations to come.

About the Team

The Skills Transformation team drives New York Life’s enterprise shift toward a skills-based talent model. The team supports job architecture, skills taxonomy and data, workforce enablement, learning strategy, and adoption of AI-enabled and data-driven tools (e.g., Eightfold, Sana).

We partner across HR, Technology, and the business to ensure employees and leaders have clarity on roles, skills, and development pathways as work evolves — and that learning and enablement efforts translate into real capability uplift and adoption.

Role Overview

The Skills Transformation & Learning Program Coordinator – Senior Associate supports the execution and day-to-day delivery of enterprise skills and learning initiatives, including AI learning, job architecture enablement, and skills-based workforce programs.

This role is execution-focused and highly cross-functional. It supports learning operations, instructional design, data analysis, and change execution across multiple workstreams — helping translate strategy into scalable, well-run programs.

The role partners closely with Learning Operations, Change Management, HR teams, vendors, and technology partners to ensure initiatives are delivered effectively, insights are captured, and continuous improvements are made.

The role operates under the direction of senior team members but is expected to proactively manage assigned workstreams, maintain strong execution discipline, and connect dots across learning, skills, and data.

What You’ll Do

Skills, Learning & Capability Enablement

Support delivery and ongoing administration of enterprise learning and skills programs, including:

AI learning and enablement
Skills-based workforce initiatives
Job architecture and role clarity enablement

Support instructional design and content development using tools such as Sana, incorporating learner feedback, business use cases, and evolving skill needs.
Partner with vendors and internal teams to coordinate learning sessions, materials, and program logistics.
Analyze participation, adoption, and feedback data to identify insights and opportunities to improve learning experiences and program effectiveness.
Support updates to learning and enablement materials as tools, skills priorities, and business needs evolve (e.g., AI tools, skills platforms, role frameworks).
Help identify emerging skill gaps or adoption challenges and support continuous improvement efforts.

Facilitate and co-facilitate learning and enablement sessions as needed, partnering with vendors and internal facilitators to deliver effective, engaging experiences.

Program Management, Data & Change Execution

Support execution of skills transformation initiatives using structured program and change execution practices.
Assist with execution of job architecture, skills data, and workforce enablement efforts, including coordination across HR, Technology, and business partners.
Support change execution by:

Advancing tasks to completion and managing near-term timelines
Coordinating handoffs, follow-ups, and dependencies across teams
Supporting documentation of role-based impacts and scope boundaries
Identifying execution risks or readiness concerns and escalating with proposed actions
Supporting post-launch reinforcement and enablement activities

Analyze and manage program, learning, and skills-related data to:

Track progress and adoption against defined success measures
Identify trends, risks, and actionable insights
Produce clear summaries that inform execution decisions and next steps

Draft and coordinate program communications, including FAQs, reference materials, presentations, talking points, and employee and leader communications.
Support preparation of enablement materials for leaders, managers, and HR partners to reinforce learning and skills adoption.

What You’ll Bring

3+ years of experience in Learning & Development, Talent Management, HR Program Management, Change Execution, Skills Management, or a related field
Experience supporting complex, cross-functional initiatives in an execution or coordination role
Exposure to skills platforms, job architecture, or workforce data (e.g., Eightfold or similar tools) a plus
Strong written and verbal communication skills
Ability to manage multiple workstreams, deadlines, and stakeholders with attention to detail
Comfort working with data, feedback, and operational metrics to inform decisions
Interest in workforce skills transformation, learning innovation, and AI-enabled tools
Proactive, dependable, and execution-oriented mindset
Ability to operate effectively in a matrixed environment
Bachelor’s degree preferred

Pay Transparency

Salary Range: $79,000-$104,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

#LI-MC1

#LI-HYBRID

Job Requisition ID: 93207

Corporate Vice President - Data Architect (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking an energetic and passionate Senior Data Architect to design and execute our company’s modern data management strategy. As a key member of Enterprise Data team, you will collaborate with Data Product Owners, Data Scientists, Data Engineers, and end-users to reimagine, design, and build the next generation of cloud-based insurance solutions using cutting-edge technologies like AWS, APIs, and AI.

What You’ll Do:

Design scalable and efficient Logical and Physical data models for enterprise data products storage solutions and lines of businesses
Design operational and analytical data models
Develop data management frameworks and standards to ensure data integrity, quality, and security.
Works closely with Data Product Managers, Value Stream architects, Data engineers to understand the business problems, desired outcomes using data strategy and translating these requirements into data solutions.
Create and maintain inventory and designs of current state data capabilities
Ensure alignment of data models with end-to-end data architecture including performance tuning to adhere to SLAs.
Demonstrated experience as a change agent, successfully leading and implementing organizational change initiatives that drive transformation and improve business outcomes.
Identify and frame opportunities for consolidation / simplification of legacy technologies, data stores, and applications.
Build subject matter expertise to be able to answer business questions as well as support new initiatives from a data knowledge perspective
Enforce data governance policies and procedures as part of the data model
Stay up to date with the latest industry trends and technologies in data management.
Identify opportunities for improvement and innovation within the existing data infrastructure.
Ensure data solutions comply with relevant data privacy and security regulations.
Implement data security measures to protect sensitive information.

What You’ll Bring:

8+ years of hands-on experience as a Data Architect for large-scale enterprise solutions, with a strong focus on agile practices.
Deep understanding of modern data architecture, including experience with data lakes, data warehouses, data marts, relational and dimensional modeling, data quality, and master data management.
Strong background in Operational Data Stores, Dimensional Modeling, and supporting application data architecture. Experience with Oracle, Postgres, MySQL, and understanding of best practice architectural concepts for relational data models.
Experience in designing, deploying, and evaluating tools, frameworks, and patterns for scalable data platforms.
Extensive experience with industry-leading data platform technologies such as Data Lake, Databricks, Snowflake
Experience with database technologies for both structured and unstructured data, ensuring optimal storage and retrieval.
Extensive hands-on experience in creating STMs
Proficient in cloud architecture and best practices, particularly with AWS Cloud tools such as Amazon RDS, Redshift, AWS DMS, AWS Glue, Amazon S3, AWS Lambda, and more.
Proficient in managing large datasets, cloud computing, open-source tools, and optimization techniques.
Expertise in overall solution architecture for data platforms built on the cloud.
Strong experience in data integration, data processing, data streaming, and message queuing techniques
Familiarity with relevant code repository and project tools like GitHub, JIRA, Confluence.
Experience with Continuous Integration and Continuous Deployment (CI/CD) processes.
Detail-oriented with strong analytical, problem-solving, and organizational skills.
Excellent communication skills, capable of effectively conveying complex concepts both technical and business teams.

Desired Skills:

Solid understanding of the insurance, wealth management or financial services industry
Extensive hands-on development experience with Cloud (AWS, Azure) and Storage services are desirable.
Knowledge of machine learning pipelines and frameworks is a plus.
Experience supporting AI solutions with data product strategy and enabling solutions.
Bachelor’s degree in computer science or an Engineering discipline
Certification in data management (structure and unstructured), and/or cloud architecture or engineering a plus
Certification in delivery methodologies such as Scaled Agile a plus.

#LI-CD2

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93189

Senior Associate: DevOps Engineer (New York, NY, US)

Location Designation: Hybrid - 3 days per week

As a member of the Technology organization, you will have the opportunity to contribute to transformative initiatives that define New York Life’s digital future. By leveraging advanced technologies — including Generative AI and emerging autonomous data engineering capabilities — you will help enhance productivity, optimize data operations, and deliver seamless digital experiences for clients, agents, and employees.

Role Overview:

We are currently seeking a DevOps Engineer to join our Field Experience value stream.

In this role, you will support the development, integration, and maintenance of data flows across multiple platforms, including Informatica, Java-based services, and cross-system integrations. You will assist in building, troubleshooting, and optimizing data pipelines and integrations that underpin mission-critical Salesforce and enterprise systems used across the value stream.

You will also collaborate with senior engineers and the data architect to enhance automation, reliability, and observability for data operations, contributing to the team’s broader modernization and AI-driven evolution.

What You’ll Do:

ETL & Data Pipeline Support

Assist in the development, configuration, and maintenance of Informatica Cloud integrations, mappings, workflows, and related assets.
Support data extraction, transformation, and loading (ETL) processes using SQL, PL/SQL, and enterprise data platforms (Oracle, SQL Server).
Apply strong understanding of relational database structures — including table relationships, keys, indexing, and schema design — to ensure efficient and accurate data movement across systems.
Contribute to building and interpreting source-to-target mappings, ERDs, and data lineage documentation to support integration reliability and data quality.
Contribute to performance tuning and debugging of data pipelines across multiple integration systems.
Assist in validating data accuracy, completeness, and integrity across stages of the ETL process.

Integration & Application Support

Support REST/SOAP integrations using Java, Spring Framework, Spring Security, and CXF.
Assist with troubleshooting and debugging issues in application servers (WebSphere, Tomcat) and MuleSoft integrations (when applicable).
Collaborate with engineers to maintain, upgrade, and optimize Java-based web services.

Automation & Release Support

Participate in automation efforts for data workflows, including batch processes, CI/CD configurations, and integration testing.
Contribute to release management activities, including packaging, migration, and version control using GitHub.

Operational Reliability

Assist in monitoring job schedules, pipeline health, data quality, and system performance.
Participate in on-call or off-hours support rotations for operational issues, ensuring timely incident resolution.

Documentation & Governance

Document data flows, code changes, integration patterns, and operational procedures.
Support adherence to SDLC, audit requirements, and enterprise data governance practices.

Collaboration

Partner with senior team members, architects, analysts, and application owners to ensure smooth operation of enterprise data flows and integrations.
Participate in sprint ceremonies, retrospectives, and technical design discussions.

Continuous Improvement

Contribute to efforts that improve ETL performance, integration reliability, and operational tooling.
Participate in root-cause analyses and implement improvements that enhance resiliency.

AI & Agentic AI Innovation

Investigate opportunities to apply Generative AI, LLMs, and agentic AI to optimize data operations — including automated documentation generation, data-mapping intelligence, integration diagnostics, or predictive anomaly detection.
Support proof-of-concept efforts that evaluate autonomous agents for monitoring data pipelines, self-remediating integration failures, or optimizing load performance.
Contribute to dashboards or observability tools enhanced with AI-based insights for drift detection, dependency analysis, or data health monitoring.

Learning & Development

Stay up to date on Informatica Cloud features, Java frameworks, integration best practices, and AI trends in data engineering.
Participate in training opportunities to grow your skills across ETL, cloud, Java, and integration platforms.

What You’ll Bring:

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.

Experience

3–5 years of hands-on experience in ETL development, data integration, Informatica Cloud, Java-based services.
Proven experience designing, building, and maintaining complex data pipelines across multiple systems and platforms.
Prior experience troubleshooting integrations, optimizing SQL/PL-SQL, and supporting production data workflows.
Experience with version control, CI/CD, and enterprise SDLC processes.
Experience collaborating in Agile/Scrum environments.

Technical Skills

Strong foundational knowledge of relational database systems, including understanding of schemas, referential integrity, indexing concepts, normalization/denormalization, and SQL query optimization.
Familiarity with Informatica Cloud, SQL/PL-SQL, and ETL concepts.
Understanding of Java, Spring, REST/SOAP services, and enterprise integration patterns.
Hands-on experience with relational databases such as Oracle or SQL Server, including schema design, performance optimization, indexing strategies, and complex query development.
Understanding of XML, JSON, and API integration concepts.
Experience with Git and SDLC best practices.

Problem-Solving

Strong analytical skills, with the ability to break down complex issues and learn new technologies quickly.

Communication

Clear verbal and written communication skills for collaborating with technical and non-technical stakeholders.

Attention to Detail

High level of accuracy in tasks, documentation, and operational support activities.

Future Vision

At New York Life, we are actively exploring the evolution of autonomous DevOps, where predictive analytics, self-optimizing data pipelines, and AI-driven agents enhance stability, quality, and speed across the enterprise.

This role offers the opportunity to be part of that journey — helping shape how agentic AI, observability tooling, and Generative AI transform the next generation of data engineering and integration operations across our Salesforce and non-Salesforce ecosystems.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93024

Senior Associate - Senior Software Engineer - AI & Cloud Platforms (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking a Senior Software Engineer with AI expertise to help design and deliver modern, cloud-native insurance platforms. This role sits within our core systems team and partners closely with engineers, architects, data scientists, and product teams to build scalable, secure, and highly available solutions leveraging AWS, APIs, DevSecOps, and AI.

You will play a key role in advancing automation, developer productivity, and AI-enabled capabilities while contributing to enterprise standards and best practices.

What You’ll Do

Design, build, and deploy cloud-native applications and platforms on AWS
Apply AI and automation to improve developer experience and productivity
Build and optimize CI/CD pipelines and DevSecOps automation
Design and consume APIs and reusable services
Ensure solutions meet security, performance, resilience, and compliance standards
Collaborate with cross-functional teams in an Agile delivery environment
Contribute to architecture evolution, technical standards, and engineering best practices

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field
5–7 years of software engineering experience building production-grade systems
Hands-on experience with AWS, cloud-native architecture, and infrastructure as code (Terraform)
Experience with DevSecOps, CI/CD pipelines, and automation
Experience building or deploying AI or Agentic AI use cases
Proficiency with modern programming and scripting languages (e.g., Python, Java, .NET)
Experience with containerization (EKS/ECR), APIs, and modern development tools (GitHub, Jira)
Strong communication skills and ability to work effectively with technical and business partners

Preferred Qualifications

Experience in financial services, insurance, or wealth management
Experience with LLM-based solutions and emerging AI technologies
Familiarity with DevSecOps platforms (e.g., Harness)
Relevant certifications in cloud, DevSecOps, or AI

#LI-TL2

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93230

Senior Associate - AI Product Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

This role serves as a Product Owner within the AI & Data (AI&D) product management organization, accountable for defining functional and technical requirements, managing the product roadmap, and executing the backlog across AI and data initiatives. You will partner closely with cross-functional teams across data engineering, data governance, data science, analytics, and technology, as well as business stakeholders across New York Life.

The ideal candidate brings experience delivering AI, data, and analytics products ideally within financial services along with strong judgment, technical fluency, and the ability to drive results in a complex, regulated, and matrixed environment.

What You’ll Do:

Own the roadmap, backlog, and requirements for AI & Data products and foundational initiatives

Translate business problems into clear product strategies, functional requirements, and user stories

Partner with AI&D, technology, and business teams to deliver high-quality solutions in a scaled Agile environment

Prioritize initiatives to maximize business value and alignment with enterprise strategy

Serve as a key communicator and advocate for AI & Data products and capabilities across stakeholders

Define success metrics and track outcomes including adoption, ROI, and business impact

What You’ll Bring:

Bachelor’s or Master’s degree in a technical or related field, or equivalent experience

4+ years of experience in product management, product ownership, or business-facing product development

Experience delivering AI, data, or analytics products, including familiarity with LLMs, generative AI, and modern data platforms

Ability to translate business needs into technical requirements and lead Agile delivery processes

Experience working with cross-functional teams in complex, regulated environments

Strong communication skills with the ability to influence technical and executive stakeholders

Self-starter comfortable navigating ambiguity and driving initiatives to completion

Preferred Qualifications

Experience delivering AI products end-to-end, from concept through production

Familiarity with AI governance, model evaluation, A/B testing, and MLOps practices

Experience in insurance, asset management, or wealth management

Fluency with Agile ceremonies, Sprint planning and Project management tools(e.g., Jira, Confluence)

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93231

Assistant General Counsel - Employment Law (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Join the Office of the General Counsel where we collaborate with diverse business units, providing effective and creative legal guidance that aligns with New York Life's core values. Your work directly impacts how the company makes decisions, fostering sound business practices, safeguarding its reputation, and optimizing efficiency. Become part of a team dedicated to serving as a trusted partner, helping the business navigate the legal landscape and achieve its goals.

Role Overview:

The Assistant General Counsel will be a member of the employment law team to provide advice and counsel to the Human Resources Department and to the businesses.

What You’ll Do:

• As a member of the Employment Law practice team provide legal advice and counseling on all employment related issues, including hiring, performance management, employee relations, terminations, leaves of absence and accommodations, wage and hour, internal investigations, compensation, and immigration matters
• Draft, develop and implement workplace policies in collaboration with Human Resources and other functions
• Work with and manage outside counsel on employment related disputes
• Draft position statements to the EEOC, state human rights organizations, DOL
• Represent Company before administrative agencies
• Actively monitor employment related legislation to ensure Company policies are compliant with the law
• Draft employment agreements, severance agreements and other employment related agreements
• Working with outside counsel evaluate eligibility of employees for visa status and prepare and file employment-based nonimmigrant and immigrant petitions

What You’ll Bring:

• JD required
• Admission to the New York State Bar
• At least four years of related experience
• Superior written and oral communications skills
• Excellent interpersonal skills and executive presence
• A well-balanced consultative approach and the ability to work with business and legal colleagues across all levels
• Demonstrated ability to approach issues with both a rigorous attention to detail and a big picture strategic focus
• Strong cross-functional risk spotting skills
• Proven record of prioritizing multiple projects simultaneously while meeting deadlines
• High level of integrity with strong decision-making skills
• Ability to work in a fast-paced team environment
• Ability and experience making independent decisions

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93244

Corporate Vice President - Gemini Enterprise Product Owner (New York, NY, US)

Job Requisition ID: 93260

Location Designation: Hybrid - 3 days per week

The Gemini Enterprise Product Owner at New York Life is responsible for defining, governing, and scaling the enterprise use of Google Gemini and related GenAI capabilities across the firm. This role owns the product vision, roadmap, and backlog for Gemini as an enterprise platform, ensuring secure, compliant, and value-driven adoption aligned with New York Life’s business priorities, risk posture, and regulatory obligations.

The Product Owner partners closely with Business stakeholders, Data & AI, Cloud Platform, Information Security, Risk/Compliance, and Legal to enable responsible GenAI usage while delivering measurable business outcomes.

What You’ll Do:

Product Vision & Strategy

Define and own the enterprise product vision and roadmap for Gemini
Identify high-value GenAI use cases aligned to NYL business objectives
Prioritize features and capabilities based on business value, risk, and feasibility
Establish success metrics and KPIs for Gemini adoption and impact

Backlog & Delivery Management

Own and manage the product backlog for Gemini Enterprise
Write clear user stories and acceptance criteria for platform and capability enhancements
Partner with engineering and platform teams to plan and execute releases
Balance innovation with governance, scalability, and operational readiness

Enterprise GenAI Enablement

Enable approved use of Gemini (Enterprise) across business units
Define standard usage patterns (e.g., chat, summarization, code assistance, knowledge retrieval)
Ensure Gemini integrates with enterprise tools, data sources, and workflows where approved
Drive adoption through enablement, documentation, and stakeholder engagement

Governance, Risk & Responsible AI

Partner with Risk, Compliance, Legal, and InfoSec to define guardrails for Gemini usage
Ensure alignment with Responsible AI, data privacy, and model risk management policies
Define data handling, prompt usage, and access control standards
Support audits, regulatory reviews, and internal risk assessments

Stakeholder Engagement

Act as the primary point of contact for Gemini Enterprise across NYL
Translating business needs into platform requirements
Communicate roadmap, capabilities, and limitations to stakeholders
Collect feedback and continuously refine the product

Measurement & Continuous Improvement

Track usage, adoption, user satisfaction, and business outcomes
Monitor risk signals and platform performance
Incorporate learnings into roadmap and backlog prioritization
Drive continuous improvement and platform maturity

What You’ll Bring:

5+ years of experience as a Product Owner, Product Manager, or Business Product Lead
Experience delivering enterprise platforms or digital products
Strong understanding of Agile / Scrum product ownership
Ability to work across technology, business, and risk stakeholders
Excellent communication, prioritization, and decision-making skills
Experience in regulated or highly governed environments

Preferred / Desired Qualifications

Experience with Generative AI platforms (Gemini, ChatGPT Enterprise, Copilot, etc.)
Familiarity with Google Gemini Enterprise capabilities and limitations
Understanding of Responsible AI, data privacy, and AI governance frameworks
Experience in financial services or insurance
Ability to evaluate and prioritize GenAI use cases
Experience partnering with Cloud, Data, and Platform engineering teams

#LI-TL2

Job Level: LEVELPF5

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Our Benefits

Our Commitment to Inclusion

Job Requisition ID: 93260

Vice President, Head of Policy Administration System Transformation (New York, NY, US)

Location Designation: Hybrid - 3 days per week

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Looking for a highly motivated leader with well-rounded experience to join New York Life, Foundational Business Operations and Shared Services team. The Head of Policy Administration System Transformation will lead the initiative to modernize the policy administration system (PAS) that we use for life insurance and perhaps other insurance solutions. This individual will have ongoing ownership for developing the strategy for this initiative, including determining the continued solution path, strategic vendor partnership management , roadmap to implement products, operational and organizational changes needed to support a new administration system, and service strategy related to having a new administration system. The executive will also partner closely with the strategic product teams.

As the initiative leader, the highly talented individual will lead a cross-functional team that includes Program Management, Technology, Product, Service, among others. This individual will work in close collaboration with the Program Management team to oversee the execution of the platform modernization initiative which supports the life insurance value chain, from product and business configuration, through new business processing, policy issuance and transaction processing.

The candidate will interact directly with senior leadership at The Company and should have exceptional communication and presentation skills, both written and verbal. The ideal candidate will apply a high energy level and common sense business approach to work and communicate with key stakeholders across all business functions and be a passionate self-starter able to navigate ambiguity and competing priorities. The individual should be familiar with shared services principles and able to take on additional responsibilities as required.

Responsibilities:

Lead the modernization transformation for the policy administration systems for Life Insurance products. The focus in the initial years will be to get all newly issued individual life insurance policies into a more modern administration system. In future years, you will also be proposing strategies for what, if any, changes are needed for administering the inforce block of life insurance policies.
Recommend the solution path and vendors for the modernization of the policy administration system.
Develop a roadmap and prioritization for the order in which products are added to the platform
Define the minimum viable experience needed with ongoing l product introductions and develop a roadmap to enable the full experience
Working with the Service organization, develop strategies for continuous product introduction into the administration ecosystem
Working with the change management team that reports into the Program Management Office, determine strategic changes needed to process and organizational alignment to support the new administration system
Working with Finance, develop and maintain Cost Benefit Analysis for the program.
Present recommendations and decisions to the most senior executives.
Active member of the Foundational Business Operations and Shared Services Leadership Team (FBOSS)

Manage the program and budget through a stage gated process, where you will make the business case to the Capital Investment Committee and Executive Management Committee to move the program forward or pivot appropriately
Work closely with the Product Owner and Technology resources to ensure that configuration and testing are accurate.
Socialize recommendations and decisions on changes that are being made to avoid creating company specific administration system changes that would not differentiate our products.
Interact and lead a cross functional team that includes Program Management, Technology, Product, Service, and others.
Initial focus is on life insurance products and hybrid product solutions that are built on life product chasses. Secondarily, consider if other solutions can be administered in the same administration system.

Required Skills / Qualification

15 + years of experience in life insurance and/or supporting a high-performance, cross-functional program
5 + years experience leading large Policy Administration System installations and/or transformations
Strong strategic, analytical, creative thinking and problem-solving skills
Experience working in a highly collaborative environment, proactively innovating solutions that support the goals and desired outcomes that provide business value
Excellent written and oral communications skills, the ability to work within all levels of the organization, and the ability to meet deadlines and work under pressure while providing a positive image
Analytical/ Strategic thinker with an understanding of life insurance products, and the capacity to think through the operational and customer experience aspects related to owning these products for decades
Ability to analyze data to inform recommendations, such as what to do with inforce policies that are in legacy administration systems
Ability to think outside the box - to find innovative and creative solutions to complex business problems
Strong financial acumen to develop and maintain Cost Benefit Analysis and manage a substantial large program budget
Knowledge of QA testing, change management, and test case generation
Strong understanding of data and data relationships
Practical common sense approach to business

Education - Degrees/Certificates:

Bachelor’s degree

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 86970

Pay Transparency

Salary Range: $275,000 to $300,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93226

Executive Assistant (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Executive Assistant

Location Designation: Hybrid - 3 days per week

This position is hybrid - Tuesday - Thursday in the New York Office and Monday and Friday work from home.

Role Overview:

The Executive Assistant will provide support for Controllers. This individual will be responsible for working both strategically and tactically on highest team priorities and provide administrative support for Controllers and his extended leadership team. This individual will stretch into organizing and tracking team objectives and goals while providing support for team’s day-to-day operating priorities. In addition, this individual will have significant responsibility in managing multiple priorities, inclusive of department-wide event planning, and have oversight of other Executive Assistants on the team. This role requires close partnership with senior leaders, their assistants, and employees at all levels of the organization.

What You'll Do:

Team Planning: Support team event planning and create team operating agenda, inclusive of weekly, monthly, quarterly rhythm.

Administrative Planning & Execution: Coordinate across multiple teams’ calendars for seamless execution of team activities.

Assist Controller with critical activities and ensure timely prioritization and execution. Effectively maintain and manage leaderships’ business calendars.
Handle all aspects of administrative support for leadership and their teams in a timely and professional manner
Coordinate and schedule meetings, handle travel reservations, and organize conference/video calls, often involving multiple locations.
Coordinate logistics for all meetings including IT, room set up, and catering as needed
Utilize Microsoft Office Suite to assist with presentations and reporting
Project manage smaller team initiatives, if needed

Meeting Preparation and Presentations: Lead development of logistics, agendas, and materials for business and team meetings (e.g., leadership team meetings, strategic business IT community forums), ensuring alignment, clarity, and accuracy of materials.

Prepare presentations and memos for various audiences, including senior leaders.
Assist with written communications

Travel & Expense – prepare/reconcile travel expenses

Review and process invoices and expense reports in a timely and accurate manner.

Communications: Develop internal communications, on behalf of Controller, to ensure timely and relevant information-sharing. Draft talking points for key leader presentations, ensuring appropriate and cohesive messaging.
Flexibility: Remain flexible if priorities change and maintain involvement in a wide variety of tasks based on business demands that arise. Own ad-hoc administrative tasks (e.g., compliance approvals, applause recognition reporting).

Relationship Management: Oversight of other Executive Assistants on the team; Develop and maintain strong relationships with other Executive Assistants, including providing back-up when needed

What You'll Bring:

Excellent organizational skills and attention to detail. Strong follow up skills
Strong interpersonal skills with a high level of professionalism
Excellent written and verbal communication skills
Ability to prioritize and multi-task
Possesses a sense of urgency
Prior task management experience
Ability to maintain confidentiality, good judgment and diplomacy
Proficient in Microsoft Office including Word, PowerPoint and Excel, including the ability to create professional communication and reports using Word. Ability to draft and format presentations in PowerPoint. Foundational Excel experience and skills to create charts, diagrams and tables of data
Bachelor’s degree preferred
Minimum of 8 years of experience supporting senior level executives in a corporate environment

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $73,500-$105,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93203

Director, Program & Transformation Management - Investments (New York, NY, US)

Job Requisition ID: 93283

Location Designation: Hybrid - 4 days per week

The Director, Program & Transformation Management will serve as the day-to-day execution lead supporting the unification of New York Life’s investment businesses across public and private markets.

This role focuses on driving coordinated execution across investment teams and shared services to ensure alignment, momentum, and clarity as the organization operates as one integrated investment platform. The Director partners closely with senior leaders and functional leads to connect business priorities to execution, surface risks and dependencies, and provide clear, decision-ready insights.

This is a hands-on, execution-oriented role for a leader who brings structure to complexity, keeps work moving forward, and enables leaders to focus on outcomes. The role plays a critical connective function across investment businesses, shared services, and enterprise leadership—while taking a pragmatic, people-centered approach that respects investment autonomy, client continuity, and regulatory discipline.

What You’ll Do:

Program & Transformation Management

Act as the central execution point supporting the unification of the investment businesses.
Partner with leaders across investment teams and shared services to align priorities, track progress, manage dependencies, and surface issues early.
Maintain an integrated execution roadmap that aligns timelines and sequencing across businesses and functions.
Proactively identify gaps, risks, or misalignment and drive resolution or escalation as needed.

Coordination, Cadence & Reporting

Lead regular cross-business execution and status forums, ensuring focused discussion, clear accountability, and follow-through.
Coordinate inputs across investment, operations, technology, finance, HR, and communications to ensure consistent and accurate updates.
Document decisions, actions, and risks; track closure and next steps.
Reinforce execution discipline while enabling collaboration across historically distinct businesses.

Leadership Support & Governance

Prepare clear, concise executive materials—including status updates, dashboards, and decision memos—for senior leadership and governance forums.
Synthesize detailed activity into straightforward leadership narratives highlighting progress, risks, and decisions required.
Support leadership meetings by managing agendas, materials, follow-ups, and action tracking.
Monitor overall delivery health across scope, timing, risks, and interdependencies.

Stakeholder Partnership

Build trusted working relationships with leaders across asset management, investment operations, technology, finance, HR, and communications.
Serve as a reliable execution partner to business and functional leads, supporting coordination and problem-solving in a fast-moving environment.
Communicate with clarity, professionalism, and empathy, helping foster accountability and forward momentum.

What You’ll Bring:

Bachelor’s degree required; relevant certifications (e.g., PMP) a plus.
10–12 years of experience in business execution, integration, or complex cross-functional initiatives within large, matrixed organizations.
Experience in asset management strongly preferred.
Strong ability to manage execution details while maintaining focus on business outcomes.
Proven experience preparing executive-ready materials and supporting senior leadership decision-making.
Solid understanding of asset management operating models, including public and private markets and shared services.
Excellent written and verbal communication skills; confident facilitator and collaborator.

#LI-AM1

Job Level: LEVELPF6

Pay Transparency

Salary Range: $184,000-$263,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Our Benefits

Our Commitment to Inclusion

Job Requisition ID: 93283

Corporate Vice President - Technology Delivery Lead - Digital Experience (New York, NY, US)

Location Designation: Hybrid - 3 days per week

The market for insurance and financial solutions is evolving rapidly, driven by changing customer expectations, economic conditions, and an increasingly competitive landscape. This environment creates both tailwinds that New York Life can capitalize on to drive growth and headwinds that we must actively address to enhance resiliency. As a result, our go-to-market approach continues to evolve. Last year, we took a significant step forward by adopting a value stream operating model. Our vision is to be a leading provider of human-led, holistic guidance to affluent and middle markets—enabled by seamless, differentiated experiences across solutions and channels that distinguish us within the financial services industry. With visibility into their full financial picture, a tailored holistic plan, and the expertise of a New York Life agent, clients and prospects will clearly understand the solutions they need to both protect and prosper. They will be able to seamlessly apply for multiple solutions and manage their accounts across our full suite of offerings through their preferred channels. We are investing in experience enhancements across clients, agents, advisors, field managers, and service professionals to ensure we are easy to do business with and remain the preferred destination for both agents and clients.

Role Summary

We are seeking a Technology Delivery Lead to join the Service Experience Value Stream. This role is responsible for developing and executing a multi-year roadmap that drives shared business and technology outcomes. You will partner with analysts, architects, and engineers to design, build, test, and enhance modern technology solutions that deliver exceptional stakeholder experiences and support strategic business opportunities. This role has accountability across multiple technology ecosystems, including enhancing capabilities, streamlining delivery, modernizing underlying technology stacks, establishing architectural direction, ensuring financial discipline, and driving innovation through emerging technologies and processes.

What You’ll Do:

Develop and maintain a delivery roadmap aligned to Service Experience Value Stream objectives, optimizing sequencing while ensuring successful execution.
Partner with planning leads, RTEs, Development Leads, Solution Leads, and other stakeholders to ensure initiative transparency and alignment.
Deliver on team commitments with clear visibility into progress, risks, challenges, and blockers.
Guide teams through complex initiatives, identifying and resolving cross-dependencies.
Collaborate across organizational levels to align business goals, strategies, capabilities, and processes.
Facilitate strong Business–Technology alignment through a consultative and collaborative approach.
Drive cross-team communication to enhance transparency, issue identification, and resolution.
Identify organizational requirements related to resources, structure, and cultural shifts necessary to enable delivery success.
Partner with Value Stream Architects to develop gap analyses and IT investment roadmaps reflecting current-state technology and future-state capabilities.
Stay current on emerging technologies and trends, serving as a thought leader in the Digital Experience space.
Coach and develop team members, fostering a highly engaged workforce with strong technical expertise and business acumen.
Champion a customer-centric, connected experience that enhances end-user productivity.

What You’ll Bring:

10+ years of experience delivering enterprise-level IT solutions, including stakeholder management.
10+ years of experience managing multiple technical workstreams in close partnership with Business Leads and Product Managers.
10+ years of experience working within the SAFe Agile framework, including estimation, scheduling, financial planning, and budgeting.
Strong experience in workforce planning, resource management, and vendor/consultant oversight.
Proven success in talent development, including hiring, coaching, mentoring, and performance feedback.
Demonstrated ability to build and sustain strong cross-functional relationships.
Experience delivering engaging and efficient digital experiences across web and mobile platforms.

Education / Training

Bachelor’s or Master’s degree in Business, Computer Science, or a related field preferred, but not required.
Certifications in delivery methodologies (e.g., SAFe / Scaled Agile) are a plus.

Additional Skills & Knowledge

Ability to independently analyze and resolve complex issues using sound judgment and experience.
Strong leadership skills with experience collaborating across Value Streams, Business Areas, Corporate Functions, and Centers of Enablement.
Excellent verbal and written communication skills, including the ability to present to senior leadership and translate complex concepts for technical and non-technical audiences.
Proactive expectation management and stakeholder engagement.
Proven ability to lead Agile teams advancing enterprise value stream roadmaps.
Demonstrated success influencing process adoption and continuous improvement across complex organizations.
Strong collaboration and team-building capabilities.
Knowledge of modern technology ecosystems, including SaaS, IaaS, PaaS, SOA, APIs, microservices, mobile application development, content management systems, SSO, cybersecurity, and application security tools.
Knowledge of AI frameworks and technologies, including AI/ML, Generative AI, and Agentic architectures.
Understanding of business, operating, and financial models, including cost-benefit analysis, budgeting, and risk management.
Familiarity with SDLC, Agile and Lean methodologies, IT services, infrastructure and operations, enterprise architecture (EA), and ITIL frameworks.
Strong analytical, planning, organizational, and consulting skills.
Ability to quickly learn and adapt to new business domains and technologies.

Pay Transparency

Salary Range: $185,000-$264,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93522

Corporate Vice President - Martech Development Lead - Adobe Products (New York, NY, US)

Location Designation: Hybrid - 3 days per week

The Adobe Platforms Development Lead is a senior engineering leadership role responsible for driving the technical design, development, and delivery of integrated capabilities across Experience Digital Marketing team.

This leader partners closely with Product, Marketing, and Enterprise Technology to define and execute a multi-year roadmap that maximizes value from Adobe and related MarTech investments. The role ensures scalable, secure, and modern solutions that deliver seamless digital experiences across Insurance, Annuities, and Wealth Management businesses.

Success in this role requires deep Adobe expertise, strong cloud-native engineering leadership, and the ability to operate in a complex enterprise environment with multiple integrations and stakeholders.

What You’ll Do:

Engineering Leadership & Strategy

Lead and develop a high-performing engineering team responsible for Adobe platforms and integrated digital experiences.

Translate business strategy into scalable, secure, and maintainable technology solutions.

Establish engineering standards across architecture, design reviews, code quality, testing, and DevOps.

Drive modernization through API-first, cloud-native, and microservices-based architectures.

Partner with Delivery Leads and Product Leaders to maintain a clear, outcome-driven roadmap.

Platform Architecture & Modernization

Lead architecture and delivery for Adobe Experience Manager and the broader Adobe stack (Campaign, Target, Analytics).

Oversee React-based front-end applications integrated with AEM and AWS backend services.

Guide the design of microservices and API integrations leveraging AWS and MuleSoft.

Ensure strong object-oriented design principles, scalable database modeling (Oracle, PostgreSQL), and documented architecture (UML, Confluence).

Drive CI/CD automation, resiliency patterns, performance optimization, accessibility, and cross-platform compatibility.

Establish a structured approach to reduce technical debt and improve system reliability and performance.

Integration & Experience Enablement

Oversee seamless integration of AEM with front-end applications, identity platforms, and internal core systems.

Enable personalization and experimentation using Adobe Analytics and Adobe Target.

Support high-volume personalization and omnichannel marketing activation.

Governance, Risk & Delivery Excellence

Ensure compliance with enterprise security, cloud architecture, and governance standards.

Manage interdependencies, risks, and blockers across ARTs and value streams.

Oversee vendor partners and ensure high-quality technical contributions.

Champion Agile practices to improve predictability, velocity, and delivery transparency.

Align solutions across core administration, record-keeping, illustration engines, tax systems, and policy platforms.

What You’ll Bring:

Bachelor’s and/or Master’s degree in Computer Science, Engineering, or related field, or equivalent experience.

10+ years of software engineering experience with at least 5 years leading MarTech or enterprise marketing platforms.

Proven experience implementing and optimizing:

Adobe Experience Manager (AEM)

Adobe Campaign

Adobe Target

Adobe Analytics

Strong hands-on background in:

Microservices architecture

Cloud-native platforms (AWS preferred)

Modern front-end frameworks (React, Next.js, Angular)

API-driven integrations and real-time marketing activation

Experience building scalable platforms supporting personalization and omnichannel campaigns.

Knowledge of CRM, marketing automation, and enterprise SaaS ecosystems.

Experience integrating with complex record-keeping and calculation systems within Insurance, Annuities, or Wealth Management environments.

Strong leadership presence with demonstrated ability to influence senior stakeholders.

Proven track record in modernization, platform consolidation, and legacy transformation.

Exceptional analytical, strategic, and problem-solving skills.

Pay Transparency

Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93509

Corporate Vice President - MarTech Delivery Lead (New York, NY, US)

Location Designation: Hybrid - 3 days per week

The Martech Delivery Lead is a senior technology leader accountable for end-to-end delivery across Experience and Digital Marketing Initiatives. This role owns the technology strategy, execution, and continuous evolution of integrated MarTech capabilities that power customer acquisition, engagement, and retention.

This leader partners with executive stakeholders across Marketing Ops, Product, and Enterprise Technology to define and execute a multi-year technology roadmap. The role ensures scalable, secure, and compliant solutions that integrate seamlessly across core enterprise systems while delivering exceptional digital experiences in a regulated environment.

Success in this role requires deep marketing technology expertise, strong engineering leadership, Adobe platform experience, and the ability to orchestrate complex, cross-functional delivery at scale.

What You’ll Do:

Enterprise Delivery Leadership

Lead and develop a high-performing organization of engineers, architects, analysts, and delivery managers across employees and strategic partners.
Own the Marketing Technology delivery roadmap, aligning initiatives to strategic business priorities and measurable outcomes.
Provide executive-level visibility into delivery progress, risks, dependencies, and investment alignment.
Drive predictable execution across multiple workstreams within an Agile Release Train (ART) value stream.
Establish operating discipline across planning, estimation, financial management, and governance.

Platform Strategy & Modernization

Lead the optimization and evolution of the Adobe ecosystem, including Adobe Experience Manager (AEM), Adobe Campaign, Adobe Target, and Adobe Analytics.
Oversee delivery of modern, API-first and event-driven architectures connecting internal platforms and third-party providers.
Guide the design and deployment of microservices-based applications and modern front-end experiences integrated with MarTech systems.
Champion cloud-native, automation-first engineering practices to improve scalability, resiliency, and speed to market.
Drive structured modernization efforts to reduce technical debt and enhance system performance.

Integrated Experience Delivery

Oversee integrated solution delivery across Insurance and Investment Management domains.
Ensure seamless connectivity with core administration, policy systems, record-keeping platforms, and complex calculation engines.
Enable scalable personalization and omnichannel customer journeys across web, mobile, email, SMS/text messaging and agent platforms.
Partner with Data and Analytics teams to support real-time activation and experimentation.

Governance, Risk & Organizational Leadership

Ensure all solutions meet enterprise security, compliance, and regulatory standards.
Manage cross-team dependencies and vendor relationships to ensure quality and accountability.
Coach and mentor engineering and delivery team members to strengthen domain expertise and leadership capability.
Foster a culture of accountability, continuous improvement, and engineering excellence.
Translate business strategy into prioritized backlogs and executable plans in partnership with Product leadership.

What You’ll Bring:

Bachelor’s and/or Master’s degree in Computer Science, Engineering, Business, or related field, or equivalent experience.
15+ years of technology experience, with at least 10 years leading enterprise Marketing Technology or digital platform teams.
Proven experience delivering complex, integrated MarTech ecosystems in regulated industries such as Insurance, Financial Services, or Investment Management.
Deep experience with Adobe platforms, including:
- Adobe Experience Manager (AEM)
- Adobe Campaign
- Adobe Target
- Adobe Analytics
Strong engineering foundation with hands-on knowledge of:
- Microservices and cloud-native architectures (AWS, Azure, or GCP)
- API-driven integration strategies
- Modern front-end frameworks (React, Next.js, Angular)
- Data pipelines and real-time marketing activation architectures
Experience building scalable personalization and omnichannel marketing solutions.
Knowledge of enterprise ecosystems spanning SaaS, PaaS, APIs, legacy systems, and predictive analytics platforms.
Experience integrating with record-keeping, policy administration, or complex calculation engines.
Strong understanding of Agile delivery models, financial planning, and enterprise technology governance.
Demonstrated success leading modernization and legacy transformation initiatives.
Executive presence with the ability to influence senior stakeholders and drive alignment across business and technology.
Strong analytical thinking with the ability to balance strategic vision and disciplined execution.

Pay Transparency

Salary Range: $185,000-$264,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93534

Multi-Asset Solutions, Sr. Associate (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking a technically sophisticated and process-oriented investment professional to join the Multi-Asset Solutions team at NYLIM. Reporting to the Head of Trading and Ops, this role sits at the intersection of multi-asset trading oversight, index management, portfolio analytics, and AI-enabled infrastructure development.

The position combines responsibility for daily portfolio implementation and index operations with the ownership and modernization of internal analytical systems. A key focus of the role will be leveraging AI and automation tools to enhance trading workflows, portfolio monitoring, reporting processes, and daily index management, ensuring operational integrity across all multi-asset mandates.

The ideal candidate brings strong programming expertise, database proficiency, operational discipline, and the ability to apply emerging AI technologies to improve investment processes in a controlled institutional environment.

What You’ll Do:

1. Trading Oversight, Index Management & Operations

Direct daily multi-asset trading oversight across equities, fixed income, ETFs, and derivatives, ensuring seamless execution and settlement.
Spearhead daily index management, including the monitoring and processing of corporate actions to minimize tracking error and ensure mandate alignment.
Execute systematic and discretionary rebalancing while proactively managing portfolio exposures, positioning, and cash buffers.
Maintain operational integrity by documenting rigorous workflows and mitigating execution risks within complex trading and indexing environments.

2. AI-Enabled Infrastructure, Automation & Process Governance

Design AI-driven solutions to optimize the monitoring of daily corporate actions and automate the detection of index methodology changes.
Modernize legacy workflows by identifying opportunities to replace manual data entry with intelligent automation and LLM-based tools.
Collaborate with Tech and Investment teams to build scalable infrastructure that integrates real-time index data with internal trading systems.
Establish governance frameworks to ensure the responsible and compliant deployment of AI tools within institutional investment processes.

3. Portfolio Analytics & Risk Monitoring

Maintain proprietary tools for exposure analysis, performance attribution, and the granular monitoring of index-relative risk.
Analyze the impact of corporate actions on portfolio performance, ensuring all analytical outputs reconcile with formal accounting records.
Systematize investment logic by translating manual index-tracking processes into structured, automated, and scalable analytical frameworks.
Generate data-driven insights for internal stakeholders and clients, focusing on implementation efficiency and tracking performance.

4. Database & Data Engineering (Required)

Own and optimize SQL-based databases specifically designed to house multi-asset holdings, index constituents, and corporate action history.
Develop robust data pipelines that integrate complex market data feeds with internal portfolio management and trading oversight tools.
Implement automated validation controls to ensure the resilience, integrity, and accuracy of data used for daily index management.
Define engineering standards and maintain comprehensive documentation for all database architectures and data governance activities.

What You’ll Bring:

Education: Bachelor’s degree in a quantitative or financial field (Finance, CS, Engineering, Math, or Economics).
Professional Experience: 4–7 years in asset management, trading oversight, or portfolio analytics with a focus on institutional operations.
Technical Expertise: Advanced proficiency in Python and expert-level SQL/database management skills.
Product Knowledge: Deep understanding of multi-asset instruments (including derivatives) and the mechanics of daily index management and corporate actions.
Systems Innovation: Proven track record of building, enhancing, or automating analytical systems and operational infrastructure.
Analytical Tools: Mastery of Excel and a rigorous, process-oriented mindset with extreme attention to detail.
Communication: Strong interpersonal skills with the ability to clearly articulate technical insights in client-facing environments.

Preferred Skills:

Emerging Tech: Hands-on experience deploying AI/LLM-based systems or machine learning tools in a production environment.
System Modernization: Experience transitioning legacy analytical frameworks or modernizing outdated operational workflows.
Legacy Environments: Familiarity with MATLAB or similar legacy analytical platforms.
Institutional Context: Background in supporting complex, multi-asset portfolios within a large-scale investment manager.
Credentials: CFA Charterholder or active progress toward the designation.

#LI-AM1

Pay Transparency

Salary Range: $115,000-$164,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93500

Director, Alternatives Strategy (New York, NY, US)

Location Designation: Hybrid - 4 days per week

New York Life’s Office of the Chief Investment Officer (OCIO) is seeking a seasoned investment professional to serve as Director within its Alternatives Strategy team. Reporting to the Managing Director, Head of Alternatives, this role will serve as a senior owner within the Alternatives platform, with responsibility for shaping strategy, leading investment execution, and exercising judgment across a large, long-duration insurance portfolio.

The Director will have a leadership role in designated alternative strategies and manager relationships, with responsibility for end-to-end diligence, recommendation, governance, and ongoing oversight. The role requires embedded alternatives expertise, strong commercial judgment, and the ability to operate effectively across investment, risk, and enterprise stakeholders.

What You’ll Do:

Investment Ownership, Strategy & Execution

Serve as primary investment lead for designated alternative strategies and manager relationships, with responsibility for end-to-end diligence, recommendation, and ongoing oversight
Generate, evaluate, and lead execution of new alternative investment opportunities, including diligence, underwriting, structuring, and negotiation
Provide thought leadership on the strategic role and portfolio fit of alternative investments within the General Account
Assess opportunities through the lens of risk-adjusted return, capital efficiency, correlation, liquidity, and balance-sheet impact
Lead commercial structuring and negotiation of investment terms to optimize alignment, downside protection, and capital efficiency

Portfolio Management, Risk & Governance

Support portfolio construction/management, allocation decisions, and asset allocation discussions involving alternative investments
Evaluate downside scenarios, stress outcomes, and liquidity implications of alternative investments within an insurance balance-sheet context
Oversee monitoring of active investments to ensure adherence to strategy, risk limits, governance standards, and performance expectations
Lead preparation of materials and serve as a key discussion partner in Investment Committee and various governance forums

Collaboration, Market Engagement & Representation

Partner closely with Business Development, Portfolio Solutions, Portfolio Management, Risk, Legal, Compliance, and Operations teams to ensure seamless execution and oversight
Engage with external managers, sponsors, and counterparties to evaluate pipeline opportunities and maintain active market dialogue
Represent New York Life in external meetings, conferences, and industry forums to strengthen sourcing relationships and maintain market insight
Prepare and present investment recommendations, portfolio updates, and strategic perspectives to leadership team

Leadership & Platform Development

Mentor and develop OCIO team members, providing guidance on investment analysis, judgment, and professional growth
Contribute to hiring decisions, team structure, and long-term capability development within the Alternatives platform
Support the continued evolution of investment processes, governance frameworks, and best practices across the Alternatives team

What You’ll Bring:

Bachelors degree in Finance, Economics, Business Administration, or a related field
Advanced degree (MBA or equivalent) and/or professional designation (CFA, CAIA) strongly preferred
8+ years of experience in alternative investments, private markets, or institutional asset management
Demonstrated experience sourcing, analyzing, structuring, and executing private market transactions
Strong understanding of portfolio construction, capital allocation, risk-adjusted return, and downside risk frameworks
Experience with insurance-based investing, liability-aware portfolio management, or capital-sensitive balance sheets is highly desirable
Exceptional communication and interpersonal skills, with the ability to influence and engage senior stakeholders
High degree of professional maturity, judgment, and ability to operate independently in a fast-paced environment
Occasional travel as required

Pay Transparency

Salary Range: $150,000-$200,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93439

Head of Claims & Benefits Operations (New York, NY, US)

Location Designation: Hybrid - 3 days per week

The Head of Claims & Benefits Operations, will drive operational excellence within Claims & Benefits and lead enterprise-wide service execution across Service Operations. This leader is accountable for the end-to-end performance of a large, complex organization of claims professionals, including the Claims Contact Center, Life Claims, Annuity Claims, and Waiver of Premium Claims. The organization is responsible for paying approximately $5 billion in claims annually and plays a critical role in delivering on New York Life’s promise to policyholders and beneficiaries during pivotal life moments. As a core member of the Service Operations Senior Leadership Team, this role guides and supports overall service strategy and execution, partnering closely with Service Experience, Technology, Risk, Compliance, Finance, and Field leadership to deliver a unified, customer-first service model.

Key Responsibilities:

Enterprise & Service Leadership:

Set and execute the strategic vision for Claims & Benefits Operations in alignment with enterprise Service strategy and Service Operations SLT priorities. Serve as a senior member of the Service Operations SLT, guiding and supporting overall service strategy, execution discipline, and cross-service alignment beyond Claims & Benefits.

Operational Execution & Financial Accountability:

Lead Claims & Benefits Operations with accountability for accurate, compliant, and empathetic delivery of approximately $5B in annual claims payments. Ensure disciplined execution through strong controls, transparent reporting, measurable outcomes, workforce strategy, capacity planning, and productivity management. Maintain delegated authority for high-dollar claims and claims-related settlements in partnership with Legal and Risk.

Unified Beneficiary & Agency Experience:

Drive a more unified, end-to-end beneficiary experience across Life, Annuity, and Waiver claims, reducing fragmentation and improving clarity during emotionally significant moments. Partner with Agency leadership to support agents in capturing benefits and enabling comprehensive financial advice, reinforcing a One NYL experience for beneficiaries and agents.

Modernization & Continuous Improvement:

Champion modernization initiatives including digital claim intake, auto-adjudication, intelligent routing, and enhanced customer communications. Leverage data, analytics, and workflow insights to improve customer, beneficiary, agent, and employee experience while embedding Continuous Improvement principles and maintaining strong governance, risk management, and compliance controls.

Cross-Enterprise Partnership:

Partner closely with Technology, UX, Data, Operations, Compliance, Office of General Counsel, Risk, Training, and Communications to ensure aligned delivery. Provide executive oversight on complex escalations, regulatory matters, and sensitive cases while coordinating upstream and downstream service partners.

People Leadership & Culture:

Lead and develop leaders across Claims & Benefits, cultivating a growth mindset and change leadership culture aligned to Service priorities. Build leadership bench strength, reinforcing accountability and ethical judgment, and ensuring succession planning for critical roles.

Required Education and Experience:

Experience:

A minimum of 10+ years of experience leading large, multi-functional operations within Financial Services or Insurance, with significant financial accountability. Demonstrated success executing multi-year transformation and modernization initiatives. Strong enterprise leadership capability with experience influencing across highly matrixed organizations and operating in regulated environments.

Education:

Bachelor’s degree in Business, Finance, Economics, or related field required. Master’s degree in Business or related discipline preferred.

This position offers an exciting opportunity for an executive leader to shape one of New York Life’s most critical operational functions. By advancing a unified beneficiary experience, supporting Agency-led financial advice, and guiding enterprise service strategy and execution, the Head of Claims & Benefits Operations strengthens trust, improves scalability, and positions Service Operations as an industry leader.

Pay Transparency

Salary Range: $180,000-$260,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93493

Insurance Service Professional 93463 (New York, NY, US)

Location Designation: Hybrid - 4 days per week

Customer Service Professional – Contracting & Licensing Support

***Hybrid work schedule: work in office 4 days, work from home 1 day***

Role Overview:

Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Customer Service Representative (CSR), you will work closely with our agents as you support their onboarding experience, facilitating the contracting and licensing process. In addition, you will support their practice by managing insurance policy applications as they move through the new business process. CSRs use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to update a state license, make a change to an insurance policy, or help their client with a service request, you will be equipped to help them do so.

What You’ll Do:

Assist with workflow of agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions
Facilitate the onboarding of new agents by processing their contracts and licenses
Support management in a variety of duties such as preparing for meetings, event planning, creating reports, pulling documentation for compliance reviews, etc.
Assist in the training and development of agents (presentations, face to face, virtually)
Answer incoming calls and greet guests

What You’ll Bring:

Required Skills

The ideal candidate should have 2 or more years of customer service and administrative experience
Excellent written and verbal communication skills
Strong computer skills with proficiency in the Microsoft Office Suite
Proven ability to multi-task effectively

Preferred Skills

Associates, or bachelor’s degree preferred, but not required

Training & Development

Shift Information

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.

Salary

Competitive full-time base salary, overtime eligibility plus target bonus

Benefits

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

Pay Transparency

Salary Range: $45,000-$50,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93463

Talent Operations Enablement Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview

The Talent Enablement Manager supports the delivery of scalable, consistent Talent Management operations across the enterprise.

Reporting to the Head of Talent Management Operations, this role focuses on improving how work gets done across the talent lifecycle (recruiting and onboarding, learning, talent management practices). You will help streamline workflows, introduce practical AI-enabled solutions, strengthen execution discipline, and improve visibility into program performance.

This role is ideal for an operationally strong, AI-curious leader who enjoys building smarter processes, reducing manual effort, and helping teams work more efficiently.

What You’ll Do

Lead a Talent Enablement team responsible for high-volume operational workflows that support Talent programs.
Identify and implement practical AI and automation solutions to simplify work (e.g., GPT-based assistants, workflow tools, reporting enhancements).
Standardize processes and establish clear SOPs to improve consistency and quality.
Track performance metrics and build simple dashboards that increase transparency into delivery and outcomes.
Drive continuous improvement efforts to reduce friction, improve service levels, and enhance the employee experience.

What You’ll Bring

Bachelor’s degree preferred
5+ years of experience in Talent Operations, HR Operations, Learning Operations, or a related field.
Experience leading workstreams or managing a small team in a service-oriented environment.
Strong process mindset with the ability to spot inefficiencies and improve workflows.
Comfort working with data and translating metrics into actionable insights.
Interest in AI tools and automation, with experience applying them to improve productivity.
Strong communication skills and the ability to collaborate across teams.

Job Level: LEVEL M1

Pay Transparency

Salary Range: $100,000-$128,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Our Benefits

Our Commitment to Inclusion

Job Requisition ID: 93529

Brokerage Operations Representative (New York, NY, US)

Job Requisition ID: 93502

Location Designation: Hybrid - 2 days per week

Role Overview: 

The NYLIFE Securities Cashiering Operations Representative will be responsible for working with clients to resolve highly sensitive, time critical issues with financial implications. They will be processing time-sensitive customer transactions that require review, research and communication with agents and clients to obtain proper course of action.

What You’ll Do: 

Electronic updating and processing of money movement transactions, including check and stock deposits, check, EFT and wire disbursements, rollovers, internal journals, establishing standing payment instructions, periodic investment plans, and Roth Conversions for brokerage accounts
Responding to customer and agent inquiries in a timely, efficient, and professional manner by quickly identifying the need and formulating an accurate response or solution
Learn and maintain an understanding of IRS, FINRA, SEC, DOL and other regulatory agencies’ rules and guidelines
Learn and maintain a basic understanding of core products in relation to brokerage accounts
Demonstrate advanced knowledge of operational procedures, company policies, and industry principles

What You’ll Bring:   

Required Skills

High school diploma/GED; strong written and verbal communication; ability to manage high-volume, customer-facing work; strong technical skills.
2+ years of experience in the Financial Services industry, with understanding of stocks, bonds, and mutual funds and industry regulations/procedures required
Must be able to operate in a team environment and contribute to the company and team goals
Ideal candidates will pursue the SIE & Series 7 FINRA licenses

Preferred Skills 

Bachelor’s degree; 2+ years of financial services experience.

Schedule

Full-time, Monday through Friday
Location: NYC Home Office
Work Model: Rotational onsite coverage—one full week in-office on a rotating basis

#LI-BA2

Pay Transparency

Salary Range: $40,000-$55,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Our Commitment to Inclusion

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93502

Corporate Vice President - Product Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

This role serves as a Product Manager, AI & AI Products within the AI&D Product Management organization. The position is responsible for setting product vision and strategy, managing the roadmap, and driving backlog execution while partnering with teams across data engineering, data governance, data science, and data analytics. In addition to working with AI&D functional teams, the role will work closely with business counterparts across New York Life in Recruiting & Development, Sales, Service, Eagle Investment Advisory, NYLIFE Securities, Life and other products, Technology, and others. The candidate should have prior experience leading development and execution of cutting-edge AI-driven products and driving strategy, roadmap, and delivery of AI-based solutions leveraging models from OpenAI, Anthropic, and other leading AI providers and knowledge of agentic workflows, reasoning models, retrieval-augmented generation (RAG) frameworks, and other advanced AI techniques.

What You’ll Do:

As a member of the AI&D product management team; your primary focus will be to define the strategy, manage requirements documents, manage the roadmap, and execute on the backlog across AI&D products portfolio and enterprise foundational initiatives.

Strategy: Work with AI&D teams to develop vision and strategy for AI and AI products solutions to drive effective outcomes across the enterprise
Ownership: Align with strategy for various business teams and create and drive a portfolio of AI & Data cross-functional initiatives to deliver on core elements of the business strategy
Definition: Articulate business problems, gather evidence from users and outside sources, clarify the potential solutions with assumptions, guiding principles, strategic connections
Roadmap: Define the roadmap and prioritization across the portfolio and create functional & non-functional requirements and user stories to manage product backlog and execution through scrum teams
Delivery: Partner with AI&D cross functional teams and Business Unit product managers and technology partners to ensure high-quality, efficient execution of key initiatives in a scaled agile delivery framework
Communication: Serve as primary evangelist of AI&D strategy and product capabilities with internal, business, and executive stakeholders
Outcomes: Drive outcomes aligned with business teams and AI&D OKRs and report key metrics driving product effectiveness, utilization, and satisfaction

What You’ll Bring:

You will bring relevant product management industry experience having worked on enterprise data platforms, data governance, data integration technologies, 360 data products, AI models and services and analytics & reporting for the enterprise (ideally in the financial services industry).

Bachelor’s OR master’s degree in a technical field (Engineering/Computer Science or related) or business-related discipline
7+ years of industry experience with related product management, design, or business-facing product development experience
3+ years of product management experience, including developing and managing roadmaps, writing product specifications, and managing agile processes.
2+ years of experience working with data & analytics products and experience with cloud technologies, data governance, data science and analytics.
Proven experience in shipping AI-based products from ideation to launch and deep understanding of LLMs, RAG frameworks, agentic workflows, and reasoning models.
Strong written and oral communication skills, including experience in developing influential presentations. Ability and executive presence to communicate persuasively with stakeholders at all levels in the organization as well as external partners.
Demonstrated success in creating measurable business benefit from products and analytics while interacting with cross functional stakeholders in a complex organization.

Preferred Skills:

Proven track record of successfully managing end-to-end product lifecycles, from ideation to launch and ability to think strategically and translate insights into actionable product strategies.
Experience in insurance products, asset management or wealth management a plus
Fluency in technical delivery, including scaled agile processes and product management tools like Confluence, Jira, Monday, a plus.
Strong organization skills with the ability to collaborate across cross functional groups such as Technology, Data, Compliance, Legal, etc. as well as third-party data and technology partners.

This position offers a hybrid work schedule with remote working Mondays/Fridays and on-site collaboration in our New York office Tuesdays/Wednesdays/Thursdays.

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93579

Associate - Software Engineer - AI & Cloud Platforms (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking a Software Engineer with experience in generative and agentic AI to help design and deliver modern, cloud-native insurance platforms. This role sits within our Core Systems team and partners closely with engineers, architects, data scientists, and product teams to build scalable, secure, and highly available solutions leveraging AWS, APIs, DevSecOps, and AI. You will contribute to advancing automation, developer productivity, and AI-enabled capabilities while continuing to grow your technical expertise within enterprise engineering standards and best practices.

What You’ll Do:

Design, build, test, and deploy cloud-native applications and services on AWS under the guidance of senior engineers and architects
Contribute to AI and automation initiatives that enhance developer productivity and platform capabilities
Support the development and maintenance of CI/CD pipelines and DevSecOps automation
Build and consume APIs and reusable services
Write clean, maintainable, and well-tested code following engineering best practices
Ensure solutions meet security, performance, resilience, and compliance standards
Participate in Agile ceremonies and collaborate with cross-functional teams
Contribute to documentation, technical discussions, and continuous improvement initiatives

What You’ll Bring:

Bachelor’s degree in Computer Science, Engineering, or a related field
1–3 years of software engineering experience building and supporting production systems
Hands-on experience with AWS and cloud-native application development
Familiarity with Infrastructure as Code (e.g., Terraform)
Exposure to CI/CD pipelines and DevSecOps practices
Proficiency in at least one modern programming language (e.g., Python, JavaScript, TypeScript)
Experience building generative or agentic AI applications
Familiarity with APIs, containerization concepts (EKS, ECR), and modern development tools (e.g., GitHub, Jira)
Strong problem-solving skills and ability to work effectively in a team environment
Strong written and verbal communication skills

Preferred Qualifications

Exposure to AI/ML through academic, project, or professional experience
Experience with full-stack development of AI-powered tools using modern technologies (e.g., React, Node.js, LangChain, LangGraph)
Experience contributing to automation or developer productivity initiatives
Experience in financial services, insurance, or wealth management
Relevant certifications or coursework in cloud, DevOps, or AI

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93494

Associate / Sr. Associate Capital Markets (New York, NY, US)

Location Designation: Hybrid - 4 days per week

New York Life is seeking an Associate / Senior Associate to support the buildout and execution of its capital markets and strategic partnership platform within the Business Development team in the Office of the Chief Investment Officer. This role will focus on relationship management, deal pipeline coordination, multi-asset origination, partner engagement, and analytics-driven decision-making across the General Account, while leveraging the combined asset management capabilities of New York Life’s $785 billion global asset management ecosystem.

The role supports Business Development’s mission to connect innovation with execution by providing analytical, coordination, and execution support across capital markets partnerships, origination platforms, and enterprise-wide frameworks.

The individual will support Capital Markets Lead in engagement with investment teams and external partners to source, evaluate, and execute capital markets opportunities that generate value for the General Account, while helping to develop scalable frameworks for deal pipeline management and global wallet share optimization. This is a high-impact role with the potential to obtain broad exposure to senior leadership, asset management teams, and leading capital markets participants.

What You’ll Do:

Capital Markets Origination & Execution

Support the development and ongoing management of a multi-asset capital markets framework across public and private strategies.
Assist Capital Markets Lead to work with investment teams to identify, evaluate, and execute capital markets opportunities aligned with General Account objectives and enterprise priorities.
Assist with day-to-day deal pipeline management across investment teams, including opportunity intake, prioritization, status tracking, and follow-ups.
Provide analytical and execution support for scaled capital markets initiatives and platform buildout.
Track origination activity, opportunity flow, and execution outcomes using analytical tools and dashboards to support coverage, prioritization, and reporting.
Prepare capital markets updates, pipeline reporting, and execution insights for senior Business Development and OCIO leadership.

Strategic Partnerships & Platform Collaboration

Support engagement with select capital markets and asset management partners to advance co-investment, structured solutions, and other strategic initiatives, including preparation of materials, coordination of meetings, and follow-ups.
Support the identification and advancement of cross-platform collaboration across New York Life’s affiliated and unaffiliated asset managers, in coordination with Business Development leadership.
Assist in developing partnership engagement frameworks, internal coordination processes, and execution playbooks as strategic partnerships scale.
Maintain centralized tracking of partnership initiatives, outcomes, and strategic impact to support prioritization and resource allocation.

Global Wallet Share & Analytics

Help design and implement a global wallet share framework, building on existing General Account analytics and expanding coverage across asset classes and affiliated managers.
Help to expand wallet share analysis to assess enterprise spend, counterparty exposure, and relationship depth, identifying opportunities to improve alignment and negotiation efficiency.
Maintain counterparty rankings, wallet share dashboards, and historical engagement analytics to support coverage strategy, prioritization, and senior-level decision-making.
Coordinate data gathering from investment teams, portfolio groups, affiliated managers, and other constituents to ensure consistency, accuracy, and transparency of enterprise-level analytics.

Market Intelligence & Business Development

Monitor capital markets trends, product innovation, and competitive dynamics to inform origination and partnership strategy.
Support evaluation of new capital markets and strategic partnership opportunities, including strategic fit, execution considerations, and risk assessment.
Contribute to executive presentations, strategic materials, and briefing notes supporting Business Development leadership and cross-OCIO initiatives.

What You’ll Bring:

Bachelor’s degree in Finance, Economics, Business Administration, or a related field; working towards a CFA is a plus
2–5 years of experience in finance, capital markets, asset management, business development, or a related role.
Strong analytical skills with experience in financial analysis, deal pipeline management, and/or relationship analytics.
Ability to work cross-functionally with investment teams and engage effectively with senior external partners, in partnership with Capital Markets Lead.
Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously.
Entrepreneurial mindset with strong intellectual curiosity and sound judgment.
Excellent written and verbal communication skills.
Strong Technical capabilities

#LI-AM1

Pay Transparency

Salary Range: $75,000-$105,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93520

Senior Associate - Data Product Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

The Data Product Manager is a critical role within the AI&D product management organization that sits at the intersection of business strategy, data, and technology. Your impact is both strategic and operational. You will drive business value from data by ensuring that data isn’t just collected, but transformed into actionable insights, tools, and products that create revenue, reduce costs, and improve customer experience. This role is ideal for someone who can bridge business needs, digital experiences, and technical capabilities to deliver data product solutions that create measurable value. It entails working closely with data engineering, data governance, data science and data analytics, business stakeholders to ensure our data products are scalable, reliable, and impactful. In addition to working with AI&D cross-functional teams, the role will work closely with business counterparts across New York Life in Foundational Business, Sales, Service, Eagle Investment Advisory, NYLIFE Securities, Life and other products, Technology, and others.

What You’ll Do:

Ownership: Define the enterprise 360 data product vision and strategy to drive effective outcomes across the enterprise. Align the strategy for various business teams and create and drive a portfolio of AI & Data cross-functional data initiatives.
Roadmap: Define the roadmap and prioritization across the portfolio and create functional & non-functional requirements and user stories to manage product backlog and execution through scrum teams
Definition: Articulate business problems, gather evidence from users and outside sources, clarify the potential solutions with assumptions, guiding principles, strategic connections, elicit and document the business and data requirements.
Delivery: Partner with AI&D cross functional teams and Business Unit product managers and technology partners to ensure high-quality, efficient execution of key initiatives in a scaled agile delivery framework
Communication: Serve as primary evangelist of AI&D strategy and data product capabilities with internal, business, and executive stakeholders by reinforcing it’s business value and mindset of data as a strategic asset.
Outcomes: Drive outcomes aligned with business teams and AI&D OKRs and report key metrics driving product effectiveness, utilization, and satisfaction

What You’ll Bring:

You will bring relevant product management industry experience, having worked on enterprise data platforms, data governance, data integration technologies, 360 data products, AI models and services and analytics & reporting for the enterprise (ideally in the insurance and financial services industry).

Required Skills:

Bachelor’s OR master’s degree in a technical field (Engineering/Computer Science or related) or business-related discipline
2+ years of insurance or financial industry experience with related product management, design, or business-facing product development experience
3+ years of product management experience, including developing and managing roadmaps, writing product specifications, and managing agile processes.
3+ years of experience working with data & analytics products and experience with cloud technologies, MDM (identity resolution), data management, data governance, data science and analytics.
Proven experience in shipping enterprise 360 data products from ideation to launch and deep understanding of data architecture and pipeline technologies, data lineage analysis, data governance, APIs, and data discovery.
Solid understanding of data infrastructure (Data intelligence platforms -DataBricks, data pipelines technologies such as DBT, MuleSoft, APIs, cloud platforms such as AWS, GCP, or Azure).
Solid understanding of data governance and data discovery tools such as Atlan, Anomalo.
Ability to work with SQL, Experience with BI tools, and data visualization platforms (Tableau, Power BI, Crystal Reports etc.).
Strong written and oral communication skills, including experience in developing influential presentations. Ability and executive presence to communicate persuasively with stakeholders at all levels in the organization as well as external partners.
Demonstrated success in creating measurable business benefits from products and analytics while interacting with cross functional stakeholders in a complex organization.

Preferred Skills:

Proven track record of successfully managing end-to-end product lifecycles, from ideation to launch and ability to think strategically and translate insights into actionable product strategies.
Experience in insurance products, asset management or wealth management a plus
Fluency in technical delivery, including scaled agile processes and product management tools like Confluence, Jira, Monday, a plus.
Strong organization skills with the ability to collaborate across cross functional groups such as Technology, Data, Compliance, Legal, etc. as well as third-party data and technology partners.

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93554

Senior Associate - Group Insurance Communications (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Senior Associate, Group Insurance Communications

Location Designation: Hybrid - 3 days per week

New York Life Corporate Communications is seeking a dynamic communications professional to join the team as a Senior Associate to support Group Insurance Communications.

Role Overview:

The role will primarily support internal and change communications strategies for several Group Insurance businesses at New York Life, including Group Benefit Solutions (GBS); Group Membership Association Division (GMAD); and Institutional Life (IL). This role may occasionally support external communications initiatives as well. The majority of the role’s efforts will be in support of GBS, one of New York Life’s fastest-growing businesses.

The candidate must be able to execute on a combination of tactical internal, change, and sometimes external communications efforts in support of team initiatives including organizational changes, innovation campaigns, operational updates, promotional stories, and business development.

Key to success will be the ability to quickly cultivate important relationships with corporate communications teammates, and internal business partners, including strategy, solutions, marketing, distribution, claims, underwriting, service and HR.

The right person for this promising opportunity must be focused, yet adaptable and agile enough to succeed in a fast-paced environment as part of a tight-knit team that supports a fast-growing business. This role reports to the communications lead for New York Life’s Group Insurance businesses.

What You'll Do:

Supporting communications planning and execution for both GBS and GMAD; providing some communications support for IL.
Crafting compelling, consistent narratives that articulate the value proposition and competitive differentiation of Group Insurance businesses to internal, and sometimes external, audiences.
Developing leadership communications including executive messaging, town halls, employee meetings, intranet content, and video communications that build understanding and alignment around business priorities.
Partnering with HR and business leaders to communicate organizational changes, policy updates, and strategic initiatives that impact Group Insurance teams and stakeholders.
Developing and executing change communications strategies that help employees navigate transitions, embrace evolving business priorities, and understand new processes.
Occasionally supporting external communications initiatives including media relations and leadership social media to elevate the profile of GBS, GMAD and its leadership teams; partnering with colleagues in Marketing to align on broader messaging and strategic approach.
Supporting crisis communications and issues management as needed, working closely with Corporate Communications colleagues.
Establishing and tracking key performance indicators for communications initiatives, including intranet engagement metrics, employee survey results, and media coverage analysis; leveraging data and feedback to continuously refine communications approaches and demonstrate business impact.
Leveraging – and staying current with – communications best practices and emerging technologies, including generative AI tools, to enhance team capabilities and content quality.

What You'll Bring:

Professional with minimum of 5 years’ communications experience, especially internal and change communications experience, and at least 2-3 years of strong experience in the insurance or financial services space.

Superior written, verbal and interpersonal communication skills.
Creative and strategic thinker with a growth mindset.
Experience using AI-powered communication tools to optimize engagement and support organizational goals.
Comfort and experience with AI and emerging digital tools for content development and communications automation.
Ability to multi-task and work under pressure to deliver to multiple deadlines.
Proactive and self-motivated.
Strong partnering skills and a collaborative approach to working with colleagues across corporate communications.
Strong project management and organizational skills.
Exemplary attention to detail.
Some media relations skills and experience engaging top-tier and trade press.
Bachelor’s degree or higher.

#LI-VL1
#LI-HYBRID

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93499

Senior Associate - QA Test Engineering Lead (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking an experienced QA Test Engineering Lead to lead quality assurance for the Claims & Money Movement train within the Service Experience value stream. This role is responsible for defining and driving the end‑to‑end quality strategy across complex, highly integrated servicing platforms that support claims processing, payments, disbursements, and financial transactions.

As a QA lead, you will operate as a train-level quality leader, partnering closely with Product Owners, Development Managers, Solution Leads, and Architects to ensure the delivery of high‑quality, compliant, and scalable solutions. You will set testing direction, advance automation and AI‑enabled quality capabilities, mentor QA engineers, and ensure consistent adoption of quality standards across multiple Agile teams.

What You'll Do:

QA Leadership & Strategy

Own and lead the train-level QA strategy for the Claims & Money Movement portfolio, ensuring alignment with Service Experience and enterprise quality standards.
Serve as the primary QA lead for the CAMM train, influencing solution design, delivery approach, and release readiness from a quality and risk perspective.
Define, implement, and evolve the test automation and quality engineering strategy, including regression, integration, API, and data validation testing.
Champion AI‑assisted testing capabilities, such as intelligent test generation, predictive defect analysis, self‑healing automation, and test optimization.
Establish and enforce quality governance, standards, and best practices across multiple Agile delivery teams.
Partner with Tech and Solution Leads to plan capacity, manage dependencies, and mitigate quality and delivery risks.
Provide technical, delivery, and career mentorship to QA engineers and leads across the train.

Test Planning, Execution & Automation

Lead the creation and execution of train-level test strategies and plans, including environment readiness and automation coverage.
Lead API and integration testing using tools such as Postman, SOAP UI, or equivalent.
Oversee end‑to‑end testing, including functional, regression, system integration, performance, and release testing.
Review and approve team‑level test plans and automation approaches to ensure coverage of business, regulatory, and non‑functional requirements.

AI‑Enabled Quality & Innovation

Introduce and scale AI‑driven QA capabilities, including:

Intelligent test case generation and prioritization
Defect trend analysis and predictive quality insights
Test optimization to reduce execution time and manual effort
Self‑healing or adaptive test automation where applicable

Partner with engineering and architecture teams to embed quality signals into CI/CD pipelines.
Continuously evaluate emerging tools and techniques to improve test effectiveness, speed, and confidence.

Defect Management, Risk & Compliance

Own the defect management lifecycle at the train level, ensuring clear prioritization, root cause analysis, and timely resolution.
Lead cross‑team defect triage and troubleshooting for complex, multi‑system issues.
Ensure quality practices support financial accuracy, auditability, and regulatory compliance for claims and money movement.
Proactively identify quality risks and define mitigation strategies ahead of releases.

Collaboration, Communication & Continuous Improvement

Act as a key quality partner to Product, Business, and Technology stakeholders.
Provide clear, data‑driven quality reporting, including defect trends, automation coverage, risk posture, and release readiness.
Participate in ART / train ceremonies, PI planning, retrospectives, and release reviews.
Track and communicate quality metrics to drive continuous improvement.
Identify and implement opportunities to reduce cycle time and manual testing through automation and AI.
Support and guide User Acceptance Testing (UAT) in partnership with business stakeholders.
Share best practices, tools, and techniques across the Service Experience QA community.

What You'll Bring:

Education / Training

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Required Skills & Knowledge

Technical & Platform Expertise

Strong experience testing complex, highly integrated enterprise systems, including cloud, distributed, and legacy platforms.
Deep experience with Pega or similar workflow and rules‑driven platforms.
Proven experience with test automation frameworks (e.g., Selenium, WebDriver, MABL, BDD/TDD).
Hands‑on experience with API testing, SQL queries, backend validation, and data‑driven testing.
Experience integrating testing into CI/CD pipelines.
Familiarity with test management tools such as JIRA, PractiTest, or equivalent.

AI & Modern QA Practices

Experience applying AI‑ or ML‑assisted testing approaches to improve coverage, speed, or defect detection.
Strong understanding of quality engineering principles beyond manual test execution.
Ability to evaluate and introduce emerging QA technologies responsibly and at scale.

Leadership & Problem Solving

Proven ability to lead QA efforts across multiple Agile teams and workstreams.
Strong analytical and problem‑solving skills, with experience resolving complex, cross‑system issues.
Experience leading root cause analysis and retrospectives to drive systemic improvement.
Excellent communication skills with the ability to influence senior stakeholders.

Business & Domain Experience

Strong understanding of service technology and servicing operations.
Experience supporting claims, payments, money movement, or financial transaction platforms preferred.
Experience in Life Insurance, Annuity, and/or Wealth Management domains strongly preferred.

Experience

8+ years of experience in QA, testing, or quality engineering.
Prior experience as a QA Lead or Test Lead on medium to large, complex initiatives.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93561

Corporate Vice President - Release Train Engineer (New York, NY, US)

Location Designation: Hybrid - 3 days per week

Role Overview:

The Insurance Solutions Release Train Engineer (RTE) is responsible for orchestrating Agile Release Train (ART) delivery in alignment with New York Life’s agile operating model. As an agile coach, facilitator, and program leader, the RTE enables efficient coordination across multiple scrum teams, ensuring prioritized, aligned, and timely execution of high-value work.

This role supports business areas including Life, Long-Term Care (LTC), Disability Insurance (DI), and Business Solutions, with a focus on delivering a multi-year strategic roadmap that maximizes ROI on technology investments. Leading a team of Scrum Masters, the RTE partners closely with business and technology leadership to drive strategic prioritization, optimize delivery outcomes, and ensure organizational agility.
Success in this role requires outstanding communication skills, strong analytical and leadership abilities, and deep knowledge of Agile/SAFe frameworks within the financial services or insurance industry.

What You’ll Do:

• Serve as Agile coach and chief facilitator for the Agile Release Train (ART) and Value Stream.
• Plan, organize, and facilitate key ART ceremonies such as Program Increment (PI) Planning, Scrum of Scrums, and Inspect & Adapt.• Drive transparency into delivery through real-time tracking and reporting of ART progress, velocity, and maturity.
• Proactively identify and resolve cross-team dependencies, train-level blockers, and delivery risks, escalating as necessary.
• Maintain continuous alignment of program scope, deliverables, and milestones with stakeholder expectations.
• Lead ART retrospectives to drive ongoing process improvements and foster a culture of agility and learning.
• Partner with Product Owners, Scrum Masters, Developers, and QA to ensure the timely and quality delivery of features and epics.
• Track and manage work using tools such as Jira, Confluence, and others to provide accurate visibility and metrics.
• Support product backlog grooming and ensure program-level feature readiness and prioritization.
• Plan and lead product demonstrations and confirm story clarity and acceptance criteria.
• Contribute to the standardization and evolution of agile practices across Product Solutions and the broader enterprise.
• Act as a subject matter expert (SME) for agile delivery, program planning, and stakeholder engagement strategies.
• Foster a culture of innovation by identifying opportunities to leverage AI, GenAI, and Agentic AI tools for improving delivery velocity, stakeholder transparency, and team productivity.

What You’ll Bring:• Bachelor's or Master's degree in Business, Computer Science, Systems Analysis, or a related field or equivalent experience.
• SAFe® Scrum Master and/or Release Train Engineer, PMP certifications preferred.
• 10+ years of experience in Agile roles such as Release Train Engineer, Scrum Master, or Agile Project Manager.
• Demonstrated leadership in delivering large-scale, complex programs within Insurance or Financial Services industries.
• Strong hands-on experience with agile tools like Jira, Confluence, Monday.dev and Ativo.
• Proven ability to lead geographically distributed teams and facilitate large-scale planning events.
• Expertise in identifying and resolving technical risks through close collaboration with engineering teams.
• Experience managing multi-million dollar budgets and vendor relationships.
• Exceptional facilitation, interpersonal, coaching, and communication skills.
• Ability to influence and collaborate across a complex, cross-functional organization.
• Strong consulting mindset and a passion for agile transformation and continuous value delivery.
• Demonstrated interest in or experience with applying AI-based tools (e.g., GenAI assistants, automated reporting, backlog intelligence) to improve program delivery, decision-making, and agile facilitation.

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92782

Director, AI Product Manager (New York, NY, US)

Location Designation: Hybrid - 3 days per week

New York Life Investments, a leading global asset management firm with $785 billion in assets under management, is seeking a visionary AI Product Manager to join the AI and Data Science team. This team plays a pivotal role in partnering with businesses across New York Life Investments to drive AI innovation and deliver transformative value.

In this high-impact role, you will report to the Head of AI and Data Science and work closely with the Head of Operations and the Head of Real Estate Intelligence to define, design, and deliver AI-driven tools that enhance decision-making and streamline operational processes. You will build Real Estate Investors(REI) AI and data science capabilities from the ground up, initially focused on improving efficiency in commercial loan origination through intelligent automation and data-driven insights. We are seeking a visionary AI Product Manager to lead the development and execution of next-generation AI solutions transforming how REI sources, analyzes, and manages commercial real estate investments.

What You'll Do:

Define a forward-thinking AI product strategy aligned with REI’s investment goals and broader technology roadmap.
Translate business problems into AI-powered solutions that enhance workflow, accuracy, and efficiency.
Own the AI product roadmap and manage end-to-end execution, from model development and testing to operational deployment and user adoption.
Collaborate with AI/ML engineers, designers, and front-end developers to ensure technical feasibility and seamless integration with REI systems.
Conduct hands-on QA of AI models, analyze performance results, and drive iterative improvements to ensure production-grade reliability.
Leverage large language models (LLMs), Agentic AI systems, and human-in-the-loop (HITL) frameworks to deliver scalable, context-aware tools that support investment decision-making.
Serve as the primary bridge between technical teams and real estate practitioners to gather insights, validate solutions, and drive adoption.
Present AI product strategy, roadmap progress, and measurable impact to senior leadership and key stakeholders.

What You'll Bring:

8+ years of product management experience, including 3+ years leading AI/ML-driven initiatives.
Proven success collaborating with engineers to build, test, and refine AI models in production environments.
Technical fluency in modern AI/ML systems, including large language model (LLM) orchestration frameworks, retrieval-augmented generation (RAG) pipelines, and scalable data integration across enterprise platforms.
Experience integrating structured human feedback and expert review into model evaluation and continuous refinement.
Exceptional communication, stakeholder management, and problem-solving skills, with the ability to thrive in a fast-paced, growth-stage environment.

Preferred Experience:

Master’s degree in Computer Science, Engineering, or MBA preferred.
Proficiency with AWS (e.g., S3, Lambda, SageMaker), Python, and SQL for data development and integration.
Experience connecting AI models with enterprise data through REST APIs, webhooks, and Kafka event streams.
Familiarity with SharePoint-based document workflows, content structuring, and metadata design for retrieval automation.
Knowledge of commercial real estate, private equity, or investment workflows preferred.

#LI-AM1

Pay Transparency

Salary Range: $129,500-$165,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92879

Corporate Vice President - Delivery Lead, Operations & Maintenance (New York, NY, US)

Location Designation: Hybrid - 3 days per week

We are seeking an experienced technology operations leader to serve as the Delivery Lead, Operations & Maintenance within Field Productivity Technology. This shared, horizontal leadership role supports multiple vertical delivery teams by ensuring the stability, resilience, and operational readiness of advisor- and agent-facing platforms.

The ideal candidate has deep expertise in DevOps, Site Reliability Engineering (SRE), and IT Service Management (ITSM), combined with a proven track record managing large-scale platforms in cloud and hyperscaler environments (AWS, Azure, GCP). This leader will drive the evolution of traditional support models toward automation-first, AI-enabled operations, embedding reliability into agile delivery and ensuring real-time observability and business-aligned incident management.

What You’ll Do:

Operational Reliability & Resilience

Own the health, uptime, and reliability of Field Productivity platforms across advisor and agent ecosystems
Lead the transition from traditional support models to DevOps and SRE-aligned operations
Leverage AI/ML-powered monitoring (AIOps) to detect, predict, and prevent incidents proactively

Incident, Change & Release Management

Oversee incident response, root cause analysis, release readiness, and environment support
Establish clear ownership during incidents and drive cross-team resolution and communication
Automate incident response, recovery, and change workflows; govern uptime SLAs and audit readiness

Vendor & Enterprise Coordination

Manage vendor operations teams and enforce accountability for SLAs and incident resolution
Partner with enterprise teams (Security, Architecture, Compliance, Delivery) for aligned execution
Create a shared ownership model with internal and external partners for operational performance

Observability & Monitoring

Implement and manage observability practices (logs, metrics, traces, synthetic monitoring)
Use hyperscaler-native tools and third-party platforms for real-time insights
Introduce shift-right testing and production validation for quality at scale

Automation & Continuous Improvement

Drive automation across patching, upgrades, incident handling, and release deployment
Partner with engineering and QA to embed resilience into delivery pipelines
Continuously improve KPIs: uptime, MTTR, change failure rate, incident volume, release velocity

Team & Stakeholder Engagement

Lead and scale distributed operations teams across multiple locations and time zones
Build strong partnerships across business and technology stakeholders
Represent Field Productivity Technology in resiliency, cloud operations, and enterprise support forums

What You’ll Bring:

15+ years of experience in technology operations, platform support, or site reliability leadership
Proven success managing high-severity incidents and cross-functional coordination
Deep understanding of DevOps, SRE, and ITSM/ITIL frameworks in agile enterprise environments
Hands-on experience with AWS, Azure, GCP, and observability tools
Experience managing vendor teams and enforcing SLAs/performance targets
Knowledge of compliance and security standards in enterprise operations
Executive presence with strong communication and problem-solving skills
Preferred Certifications: ITIL, SRE Foundation, DevOps Leader, TOGAF, AWS/GCP/Azure Architect-level

Tools & Technology Exposure

Cloud & Hyperscaler Platforms:
AWS (CloudWatch, Lambda, ECS/EKS), Azure (Monitor, App Insights), GCP (Stackdriver, GKE)

Observability & Monitoring:
Dynatrace, Datadog, New Relic, Splunk, ELK Stack, Prometheus, Grafana

Incident & Change Management:
ServiceNow, PagerDuty, Opsgenie, Jira Service Management

Automation & Infrastructure-as-Code:
Terraform, Ansible, Chef, Puppet

CI/CD & Deployment Automation:
Jenkins, GitLab CI, Azure DevOps, ArgoCD

AIOps & Intelligent Ops:
Moogsoft, BigPanda, BMC Helix, or similar ML-powered incident management tools

Security & Compliance:
Qualys, Tenable, Prisma Cloud, OWASP ZAP

What You’ll Enable

Reliable, stable, and production-ready platforms that scale with advisor and agent needs
Proactive, AI-enabled operations that reduce downtime and enhance resilience
Automation-first support workflows to increase efficiency and reduce manual effort
Faster recovery, improved incident response, and real-time observability
Business-aware communication and stakeholder confidence during incident events
Strong partnerships

Pay Transparency

Salary Range: $147,500-$211,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Company Overview

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92874