Customer Liaison Nurse

Location Designation: Fully Remote 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

GBS

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Role Summary:

The LPN is a professional that works with a multidisciplinary team of other Nurses, Behavioral Health Specialists, Physicians, Claim Managers and/or Vocational Coaches. The LPN is relied upon to assist with telephonic assessment of a customer’s functionality from a holistic point of view, build a rapport with the customer, as well as gather pertinent information from the customer and /or treating providers. The ideal candidate will possess the desire to grow within the organization, as the LPN role provides the opportunity for employees to be exposed to and acquire skills to do so.

QUALIFICATIONS

• Licensed Practical Nurse with current unencumbered LPN licensure in the U.S.

• Minimum of 3 years clinical experience with strong clinical background in at least one or more of the following: Medical/Surgical, Occupational Health, Rehabilitation, Psychiatric, Critical Care, or Public Health Nursing

• Ability to function in a team environment

• Proficient computer skills to include the ability to navigate independently and knowledge in Microsoft Outlook, Windows, Excel, and Word

• The ability to multitask such as talking while typing and working on variety of applications and/or computer monitors simultaneously

• Strong written and verbal communication skills

• Timely, clear, concise documentation and communication

• Attention to fine detail

• Excellent organizational and time management skills

• Strong critical thinker

• The ability to diffuse difficult or challenging situations

• Comfortable giving and receiving feedback

• Flexible to an ever changing environment

• Ability to work independently with a sense of urgency and customer-focus mindset

Training & Development:

The LPN will undergo a comprehensive paid training program. Coaching and feedback is provided to help gain the necessary skills to be successful.

Schedule information:

This is a full-time work from home position Monday through Friday. Candidates must be available to work 8 hour shifts from 8am-430pm or 830am-5pm. 

Salary:

Competitive full-time base salary

Benefits:

Paid Vacation, Health Care, 401K match, Tuition Assistance, Flexible Spending Accounts

Career Opportunities:

New York Life offers a variety of career opportunities

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is 2 weeks from the Posting Date listed above.

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Salary range: $45,000-$60,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 90184