Brokerage Services Senior Representative


Date: Apr 2, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Brokerage Services Senior Representatives are responsible for providing outstanding customer service by primarily handling incoming calls from our NY Life sales professionals, their staff and directly from clients. This is a very structured position that includes learning and communicating operational/legal procedures, multiple systems and financial industry policies while working in a  fast paced environment. Additional duties and tasks (processing, special projects, etc.) will be required dependent upon business needs.


Primary Responsibilities

  • Provide best-in-class service to our agents and clients by taking approximately 60 inbound calls per day
  • Handle incoming trading calls on all product types (stocks, bonds, mutual funds)
  • Handle escalated issues and the IR Correspondence queue including writing letters of indemnity to correct errors
  • Assist with the training of new staff members
  • Respond to inquiries in a timely, efficient and professional manner by quickly identifying the caller’s needs and formulating an accurate response or solution
  • Demonstrate advanced knowledge of operational procedures, company policies, industry principles and confidently communicate this to callers
  • Participate in cross training and on special projects (researching and pulling documentation for audit items) as assigned
  • Provide overflow assistance for processing area


 Desired Skills & Experience

  • Bachelor's Degree – Finance or Business discipline preferred, or equivalent work experience
  • Series 7 & 63 FINRA licenses required 
  • Excellent verbal and written communication skills along with listening skills
  • Positive, customer focused attitude with a desire to exceed customer expectations
  • Must be able to operate in a team environment and contribute to the company and team goals
  • Strong technical and analytical skills required              


Training & Development 

  • Brokerage Services Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.


Shift Information 

  • This is a full-time position Monday through Friday between the hours of 8:00 AM and 6:00 PM.



  • Competitive full-time base salary (non-exempt), plus target bonus eligibility



  • Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts


Career Opportunities:

  • New York Life offers a variety of career opportunities within the Service Organization, including management, quality control, training, underwriting and claims.








Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.




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