Senior Brokerage Services Representative


Date: Apr 2, 2019

Location: Cleveland, OH, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


NYLIFE Securities, a subsidiary of New York Life Insurance Company, provides world-class brokerage services and a wide variety of investment options to our New York Life customers.  Our NYLIFE Securities Senior Brokerage Services Representatives are responsible for supporting our sales professionals and account holders by providing outstanding customer service, educating our customers on our account features, and providing first-call resolution of complex transactional requests. Our Senior Representatives are also responsible for executing customer mutual fund, stock and bond trades. In this role, our Senior Representatives will be charged with gaining a comprehensive understanding of our operational and legal procedures, master multiple administrative systems, and operate in accordance with financial industry policies and best practices in an exciting, fast-paced environment. We will also expect our Senior Representatives to contribute towards special projects (such as data analysis and process improvement initiatives), according to our evolving business needs.


Primary Responsibilities:

  • Provide best-in-class service to our agents and clients by taking approximately 60 inbound calls per day, providing first-call resolution to our customer inquiries
  • Deliver concierge service to our top producing sales professionals and high net worth clients
  • Handle incoming trading calls on all product types serviced by NYLIFE Securities (stocks, bonds, mutual funds) and execute customer trade requests accurately and efficiently
  • Serve as a resource to our junior staff members by assisting with escalated issues and complex customer inquiries
  • Demonstrate an advanced knowledge of our operational procedures, company policies, industry principles
  • Communicate complex product and compliance requirements to our sales professionals and account owners in a compassionate, easy-to-understand manner
  • Learn and maintain a strong working knowledge of multiple systems, products and services.
  • Partner with other teams to provide education and assistance in handling overflow work
  • Participate in cross training and on special projects (including data analysis, audit support, and process improvement initiatives) assigned by the Investor Relations Manager


Skills & Experience:

  • Bachelor's Degree – Finance or Business discipline preferred, or equivalent work experience
  • Active Series 7 FINRA license required 
  • Series 63 FINRA license (within 6 months of hire)
  • Excellent verbal and written communication skills, including the ability to communicate complex topics clearly
  • A passion for service delivery and process improvement
  • Commitment to teamwork
  • Strong technical and analytical skills            





Shift Information:

This is a full-time position Monday through Friday from 9:00 AM - 5:00 PM.  






Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.




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Nearest Major Market: Cleveland

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