Business Meeting
Share this Job

Retail Annuities Inforce Service Associate

Date: Jun 9, 2018

Location: New York, NY, US

Company: New York Life Insurance Co

Apply now »

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

 

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion.  As of year-end 2016, New York Life’s surplus was $23.336 billion**.  New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).

 

Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.

 

Primary Responsibilities

 

  • This position will entail working financial and non financial work items, which includes but is not limited to the following:  Financial Transactions- Additional Premiums, Annuitization Quotes, Cost Basis, EFT Set Up, Free Looks, Partial Withdrawals,  PPWs, RMDs, Surrenders, W8/W9s,  Non Financial Transactions- Address Changes, Beneficiary Changes, E Sig Confirms, Name Change/Corrections, Ownership Changes, POA/Trusts, Return Mail and Telephone Authorizations.
  • Within regulatory guidelines, process routine and complex financial and non financial activity on client’s accounts with both expediency and accuracy. This includes analyzing and processing a wide range of service requests for contract holders.
  • Advise brokers, bank representatives, beneficiaries and their representatives on contract provisions and related laws, regulatory requirements, and company procedures.
  • Respond to general written and oral inquiries concerning any financial or non financial based on administrative procedures, being able to review and analyze the issue and present a solution.  
  • We are looking for someone who is a self starter.  Someone who will ask questions and will be able to perform their functions without hesitation. 
  • We are looking for someone who, after training, will be able to provide backup support to the Call Center when needed. 

 

Qualifications

 

  • Associates, or Bachelor’s degree preferred, or equivalent years of related experience
  • Minimum 1 year of customer service and/or call center experience required
  • Series 6 licensed preferred (must be secured within 6 months of hire date)

  • Accountable, ethical, good decision making ability
  • Strong written and verbal communication skills required
  • Good computer skills and ability to multitask

 

Training & Development

 

Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

 

Shift Information

 

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:30am – 5:30pm during the work week.  Overtime will be offered on a as needed basis. 

SF:EF-AS2
SF:LI-AS2

 

EOE M/F/D/V

 

If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

 

*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See http://fortune.com/fortune500/  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.

 

1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.

 

2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.


Job Segment: Accounting, Bank, Banking, Call Center, Finance, Customer Service

Apply now »