Senior Associate, Solution Analyst


Posting Date: Feb 11, 2024

Location: Tampa, FL, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.


Directly responsible for interacting with business units and other Systems area personnel to document requirements and solution specs as necessary to design, develop and complete IT solutions within an Agile environment that effectively support the NYL/Tampa Operations


  • Performs solution analysis during technical discovery, solution design, development and implementation as necessary to develop solutions to support our business.
  • Partners with functional groups within the organization to clarify and document functional and non-functional business requirements, use cases, business rules.
  • Partners with solution architects and business stakeholders   to ensure  solutions are aligned with business needs and IT strategy
  • Understands overall technical direction and communicates this direction to the business to ensure consistent and common application of technology solutions
  • Ensures clear and complete project requirements to deliver continuous business value
  • May provide ongoing support throughout the pilot phase of the initiative
  • Builds partnerships with the business and technical representatives to create a team atmosphere while in problem solving activities
  • Conducts structured interviews with various business and technical representatives to elicit and document information relating to a specific business situation
  • Creates workflow diagrams that reflect current and future state and performs gap analyses between current and future state
  • Negotiates with business partners to identify phased approaches to attaining the desired future state, balancing pros, and costs.
  • Works with team and architects to identify alternative technical approaches, balancing pros, cons and costs
  • Documents findings, formulates alternatives, and finalizes recommendations
  • Perform other assignments to comply with business strategies and initiatives
  • Participates with the team to define test cases and support testing.
  • Develops presentations to business and technical partners to communicate/sell findings and recommendations
  • Uses knowledge and experience to mentor team members.  Assist in cross-training team members in system intricacies and improving team members’ technical skills.


Required Skills:


  • Strong leadership, communication, listening and influencing skills
  • Ability to build trust and credibility
  • Adaptability and flexibility
  • Strategic thinking
  • Proven Change Agent
  • Ability to network across all levels 


Required Qualifications:


  • At least eight years applicable business/solution analysis experience
  • Possesses PC desktop software skills (proficient with MS Office Product Suite including Visio.)
  • Skilled in writing SQL queries
  • Demonstrates outstanding interpersonal skills with emphasis in pro-active brainstorming and debating dialogues
  • Experience with interviewing, researching and documenting findings
  • Requires high energy, positive thinking and an assertive personality that is perceived as professional, open, intelligent and a remarkable contributor to any team
  • Strong Leader
  • Knowledge of how technology can enhance the business environment
  • Agile experience
  • Analytical Experience supporting web applications and development


Preferred Qualifications:


  • Knowledge of Life Insurance application 
  • Bachelor’s degree in Computer Science, Business, Engineering or related discipline 
  • Read XML and JSON data models
  • Web Service Oriented Architecture (SOA)
  • Knowledge of APIs and Orchestrations
  • Data Mapping



This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.






Salary range: $87,500-$132,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 89722




Nearest Major Market: Tampa

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