Business Systems Analyst


Date: Mar 28, 2023

Location: White Plains, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This role is a Hybrid based position.

The Business Systems Analyst role will require skills in business analysis, systems analysis, documentation of business requirements, solution recommendation, and decision making.  This role must possess an understanding of insurance industry products, especially Annuities and/or Disability Insurance.  The ideal candidate has worked on several projects from the SDLC, starting with requirements gathering, through the successful implementation of said projects.


 Key Responsibilities

  • Interact with business, conduct analysis and document business processes, functions, capabilities, requirements, etc., enabled by IT
  • Performs a liaison between the business and IT Services
  • Translate and simplify business requirements into functional requirements
  • Verify that the implemented solution meets the requirements
  • Identify and articulate the need for change and assessing the impact of the change
  • Analyze and interpret business and user requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the development implementation teams.
  • Solicit client requirements using walk-through, document analysis, storyboards, use case scenarios, business analysis, task and workflow analysis
  • Write clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.
  • Support project managers to ensure key deliverables are met in an accurate timely manner assisting in the troubleshooting of problems and issues; make recommendations and provide alternative solutions when it applies.
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats


Previous Experience

  • Bachelor degree preferred but not required
  • 5+ years of business analysis/systems analysis experience
  • Previous experience working in the insurance industry and Annuities space
  • Knowledge of CRM capability and functionality within a service center
  • Experience in working in a team-based agile or waterfall development environment
  • Ability to read Cobol, .net code a plus


Required Skills

  • Strong written, verbal and communication skills with the demonstrative ability to work with all levels within the organization
  • Strong analytical, decision-making and problem-solving skills. Accuracy and attention to details are required
  • Uses best practices and knowledge of internal or external business issues to improve products or services
  • Interprets business challenges, identifies trends and recommends best practices
  • Explains difficult or sensitive information; collaborates with others to build consensus
  • Makes decisions that have cross-functional impact
  • Proficient in Microsoft PowerPoint and Excel






Salary range: $85,000-$125,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87273




Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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