Representative - Group Membership


Date: Jan 20, 2023

Location: White Plains, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





  • Responsible for the handling of all mail this includes emails and faxes that are sent directly to our image system. 
  • Preparing the mail for scanning and indexing to our workflow system.
  • Set up and code all new claims in claims systems.  
  • Communicate with our Administrators as needed to ensure all portions of new claim forms are complete. 
  • Maintain claim forms and claims assignment sheet for the claims department.  
  • Assist examiners with any clerical request and/or reserving conference rooms as needed.   
  • Maintain claims department contact sheet.



  • Bachelor’s degree and/or equivalent experience.
  • Good analytical and problem-solving skills, attention to detail, good written, verbal and phone skills. Must have working knowledge of MS Products (Word, Access, Excel, and PowerPoint).
  • Good computer skills, ability to work in multiple systems.  Intermediate skills in word and excel.
  • Familiar with claims operations.
  • Prioritizes work to meet daily deadlines.
  • Review and analyze information that was provided by our third-party administrators.
  • Handle all new claims and verify accuracy based on file documentation.
  • Ensure all documents are properly scanned into our system, setting up new claims timely, sending acknowledgement letters timely. 
  • Supporting the GMAD Claims department.
  • Sends letters on claims and makes phone calls to obtain necessary information needed to process claims. 
  • Need to communicate among the team and other departments to meet deadlines as well as Third Party Administrators.






Salary range: $35,000-$50,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88499




Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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